A lively pool scene and classy restaurants make this luxury hotel worth shouting about – and it’s all wrapped up in traditional Greek good looks.
The king-size Mirabello Hotel has it all – 2 beaches, a pair of pools, 3 restaurants, and a list of activities as long as your arm.
Choice is the keyword here – the accommodation ticks off everything from bungalow rooms with shared pools to sea-view maisonettes. And there’s an army of restaurants and sea-view bars.
TripAdvisor Traveller Rating
Based On 1588 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner and late riser breakfast 10.00-11.00. 1 à la carte dinner per week in the Elia restaurant. Local alcoholic and soft drinks 10.00-24.00. Snacks at set times, coffee, tea and cake 16.00-17.00 and ice-cream 11.00-15.30 at Elia restaurant and 12.00- 15.00 at the Dolphin bar.
Facilities ► View all
In the Mirabello Village. Offering massages, scrubs, facials and treatments like chocolate therapy and reflexology. There's also an indoor pool, 2 whirlpools and a beauty salon for nail treatments.
Evening entertainment programme
Usually taking place at the outdoor stage area next to the Mermaid beach bar and featuring regular professional acts, shows and occasional Greek nights.
Mirabello Village outdoor pool
Over in the Mirabello Village section is a more secluded pool with a tranquil feel. It's two-tiered, with a shallow pool for kids on the lower tier. You'll find sunbeds and parasols around the edge, and a pool bar for cool drink.
Rooms ► View all
Duplex Bungalow with Sea View and Balcony
Bungalow with Garden View and Balcony or Terrace
In these contemporary bungalows, space is plentiful, and natural light flows throughout. They come with a balcony or terrace offering views of the garden. And there's a twin bedroom with a sofa-bed. Plus you'll also find air-conditioning, and a flatscreen TV included.
TripAdvisor Reviews Show more reviews »
My husband and I stayed at this hotel for 10 nights from 16th-26th May (our first visit) and firstly I have to say it is in a stunning location. We were fortunate enough to be given a room on the 4th floor that overlooked the bays, the village and the mountains across the other side. We arrived in the afternoon and check-in was quite quick after filling in the usual form when you arrive. The room was okay, clean but nothing special and the bathroom looked tired and in need of refurbishment and the carpet in the hallway from the lift to our room looked old and worn in places so I would not rate this as a 5* hotel although other areas of the hotel were better. I think when we arrived it could have been the start of the season and on the first few days it all seemed a little chaotic in the restaurant i.e. we would go to a table that wasn't prepared and wait for cutlery etc., to come and the waitresses although all very lovely people seemed to be rushing around but nothing much was getting done but I am happy to say that after 2/3 days things started to settle down. Most of the hotels we have stayed in, the waiters/waitresses have their own tables to look after but I am not sure that is the case here hence the reason for all the rushing around and sometimes the wait. I thought the food was nicely cooked and well presented however although I am not a big meat eater, it was just as well, because unless you like your meat casseroled/stewed (well I do but in the winter, not when I am on holiday) there isn't a lot else apart from the carveries and they were very sparing with the beef and lamb, one slice on both occasions. I think these meats must be more expensive in Crete than other places. The grass and beach areas are not big but are kept tidy and clean. The staff at the beach bar were great, very pleasant and served you very quickly. Just along from the beach bar, near the break wall, are some steps and if you don't mind climbing them and quite a few more after that you can go to the top where there is a Church although it is closed if was nice to go up and have a look around. If you have mobility problems this hotel may not be ideal for you as there are 71 steps from the hotel down to the beach and when you go for lunch you will have to walk back up 51 of these to get to the restaurant. However there is a lift at the other end of the indoor bar (the one that's used in the evening) and this will take you down two floors, firstly to the restaurant and then down to first floor level but you will still have to walk down/up 25 steps to get to beach level. There were a couple of women with mobility scooters during our stay and once you are at first floor level i.e. where the pool is, there is a ramp that you can come down although I must say it looked quite steep but these ladies where using it. Although we went AI my husband and I usually don't go for lunch as it all becomes a bit regimented eating at set times 3 times per day, so it would have been nice if snacks were available, say at the beach bar for anyone who just wants a roll or sandwich, this is something that is made available at all other hotels we go to. The evening entertainment was okay but nothing special about average for hotels in these places. The girls and guys from the animation team were very nice but I sometimes wonder if hotels really require them as so many of the guests prefer not to participate in the games, etc., and although this is a family hotel most of what was going on was aimed at the adults, not sure that there was a kiddies club like they have at other places we go to. Just to finish off, the journey from airport to hotel took 1 hr 45 mins, longer than we expected. What we did see of Crete and where we stayed was very beautiful so yes we will return to Crete again. Unfortunately for us during our 10 day stay, 5 of them were sunny and the other 5 were rain, thunderstorms and lighting. There is a nice supermarket across from the hotel for bits and pieces and they also have a nice selection of gifts for taking back home. All the wood items are made with the wood from the olive tree and they have plenty of them in Crete. It is a half hour's walk to Agios Nikolaos or you can take a taxi for 6 Euro and be there in 5 minutes. There are some very nice shops in the town although it is all up hill.More
Linda D, 186338
We Stayed here in June 2017 for 7 nights in a Pool view Bungalow and now plan to return for longer next year. I was blown away by the Hotels cleanliness and amazing service. Our Bungalow was huge and was cleaned daily with fresh bedding and towels. The Fridge was also kept stocked. The Pool area within the Bungalows, where we spent many a day was peaceful with a lovely pool side bar that had everything. Ioanna was the best member of staff we had the pleasure of dealing with each day. Beach towels were available to change everyday if required. The restaurant offered such a wide variety of different food styles and as a vegetarian, I was very well catered for. It was also very clean The restaurant also has inside aswell as outside seating and with beautiful views of the bay it made each meal a wonderful experience. The staff were very helpful in the Restaurant, Reception and also around the resort. the Bar area at night offered various theme nights aswell as entertainment or you could venture into The main town which was only a 20 minute walk and there were some lovely views and also shops and bars along the way. I 100% recommend this resort to anyone wanting an amazing holiday at a resort that offers everything. we enjoyed every minute and cannot wait to return next year.More
Stayed here for a week in early June in the village section of the complex. First the positives. Our accommodation was spacious, clean and comfortable. There was a good private balcony space and in our case we were lucky to have the sun all day. The village pool is an lovely space and there were always sun beds available. The pool bar was staffed by Ionanna who was the friendliest and most helpful such person I have ever come across. Reception staff were also extremely courteous and efficient. We were all inclusive and the quality and selection of food was very good. One slight drawback was the dour expressions of many of the restaurant staff. With that exception all the above ingredients were what was expected of such a facility. However there are also negatives. Chief among these is the amount of steps to be negotiated. The brochure stated "a few steps to the beach". This is a huge understatement. Over the week my health app calculated that I climbed the equivalent of 60 floors. This would be considerably less if we stayed in the hotel area. Consideration should certainly be given to a lift to the beach and an escalator for the footbridge. The entertainment provided was non existent to those at the village pool. Not once did any of the animation team visit that area. Also to find out what was happening one had to get a flyer from reception as we saw no notice board other the one for the 9.30 entertainment which took place on the beach. Yet more climbing! The overall quality merits the 4 rating but a certain level of fitness is required, especially if staying in the village area.More
Just OK definitely not 5 star
We are sat on our balcony with a couple of days of a ten night break left and on reflection this hotel has been OK but far from 5 star. The positives are; Food ok if a little repetitive All staff very pleasant apart from the 3 ladies in the main Thea bar who seem to spend too much time arguing amongst themselves. Tonight we were totally ignored by them whilst other guests walked straight up, pushed in and were served. As I say though every other member of staff has been exemplary. Set in a beautiful location. I'm afraid if they pertain to be a 5 star the negatives far out way the positives. The negatives being; Not the best beer on All inclusive. No snacks during the day, never heard of that before at an all inclusive. Difficult to find a table with cutlery etc at breakfast time. Rude Female staff in Thea bar. Poor evening entertainment, it's like they have never done it before. No where near enough sun beds at the beach or pools. Bathrooms are very outdated, you have to hold the shower in your hand otherwise it sprays everywhere. Beds are hard. All in all we have had a good holiday because the area was beautiful and the hotel was fairly restful a 3.5 star at best with a long way to go to meet their ambitions of being a 5 star. Would we go back? Resort definitely yes, Hotel Definitely no, there is far better value around. More
All 5 star quality, with excellent staff, entertainment is a personal choice, but some good, this is more or less a repeat of a recent very good review, but in addition to highlighting, Joan at the restaurant, and Joan at the village pool, who were always helpful and smiling I must also include a mention for the tui rep Maria, who was a constant help, and interesting to chat with. J and G.More
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