With its beachfront location, lively pool scene and five restaurants, the Riu Palace Tropical Bay has all bases covered.
The Riu Palace Tropical Bay edges the white sands of Bloody Bay Beach and comes cloaked in jungle-like greenery.
This hotel lives up to its 5-star credentials, thanks to luxurious touches like pools with in-water loungers and spacious suites with four-poster beds.
TripAdvisor Traveller Rating
Based On 5133 reviews
- Official Rating
- Floors: 1 or 2
Honeymooners receive a complimentary fruit basket in their rooms on arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand and imported alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
2 outdoor pools
You'll have the choice of two curvy outdoor pools here. They are surrounded by large sun terraces aligned with sunloungers and parasols. There's a swim-up bar in the main pool, plus a whirlpool and beach towels are available too.
With a range of massage treatments to choose from including aromatherapy and hot stones. Body wraps, facials and hair and beauty treatments are also on the menu.
Negril main buffet restaurant
This place is open for breakfast, lunch and dinner, with show-cooking stations and themed evenings twice a week. There is a dress code for dinner, too, it's full length trousers and a t-shirt with sleeves for gentlemen.
Rooms ► View all
suite with balcony
These Barbadian-style suites come with a balcony for that bit of fresh air. They have a double bedroom with an extra bed and a lounge area. Plus you'll also find free Wi-Fi, air-conditioning, a safety deposit box, a minibar, liquor dispenser and a flatscreen TV.
junior suite with limited sea view and balcony or terrace
These Barbadian-style junior suites come with a balcony offering partial views of the ocean. They have a double bedroom and a lounge area with an extra bed. Plus you'll also find free Wi-Fi, a safety deposit box, air-conditioning, a minibar, liquor dispenser and a flatscreen TV included.
TripAdvisor Reviews Show more reviews »
Beautiful part of Negril and a beautiful hotel. The hotel is set in a bay which is very safe and tropical. I prefered the bay to Seven Mile Beach as I felt safer there and could leave belongings on the beach with no worries. The locals don't pester you but are friendly and informative. The sea is stunning and I have to say one of the best that I have visited. The hotel is lovely and the entertainment team work very hard and are very friendly. Make sure you sample a Dirty Banana cocktail!! Overall a fantastic stay in a beautiful part of Jamaica. Probably not great for children as not much there for them to do but it is ideal for couples.More
Good Time/Bad restaurant Policy
Hello, This is my second stay at The Riu Palace Tropical Bay. I have to say, I love the staff. They made my stay fun. But a policy change made this trip stressful. They no longer take reservations at the restaurants, they make you wait in line like cattle for over a hour and you don't know if you will get in. One night I was fourth in line at the steak house which takes 50 people for the 6:30 dinner. at 6:25 I was told I didn't make it because they reserved it for a wedding party of 40 people. I couldn't believe no one botherered to tell us after one hour!! Everyone waiting was upset, so they called the idiot manager down from the front desk and he said nothing, he ran away when he saw the crowd was upset. I followed him to the front desk and was told Christina a manager would be there is 45 minutes to talk to us., She never showed or called us. The didn't care that they upset us. They act like they want to accommodate you until there is a problem. I thought this policy was very stressful, as the buffet your second choice was very boring and not so goo. Same thing all the time... You lose valuable vacation time standing in line like a idiot while you could be having fun or relaxing. It is a terrible policy, so don't count on a good meal without being stressed out to get one. Everyone is unhappy standing in line, as it wastes your vacation time. I say try another chain, Riu policy has changed at all locations and read the review, people are not happy.More
Restaurants and pool
We travelled as a party of 7 (2 children) for 2 weeks at Easter 2017.The biggest problem was that we couldn't book the speciality restaurants and queues were forming at 6pm.We didn't pay these prices to queue for food and the buffet became very boring.All the staff would say is that its an instruction from Mr Riu. and there is no discretion.All we can say is this isn't good enough Mr Riu and we can go elsewhere.In addition there is no quiet pool and the pool area is very noisy in the afternoons.More
Not What We Expected In A Palace - But Worth Returning Too
This was our first trip to RIU Tropical Palace, and overall it was not what we were expecting but still worth returning too. We have stayed at Club RIU (RIU Negril) 8-10 times and RIU Montego Bay twice and cannot say the Palace is really that much better. Resort - The resort was very clean, but also outdated. Our bathtub could use new caulking as it was black in some areas. I am not sure why that would not be fixed as that is a very inexpensive repair. Furniture was old with nasty stains I would rate the room as of that at a low budget hotel. With that said I am not here to stay in the room so as long as it is cleaned (which it was) we were happy. We asked to be in a room closer to main buildings which we had no problem being moved. They told us it was we were being upgraded to an ocean view but unless I stuck my head outside the balcony and looked left I would have to disagree and say I had a garden view, which was perfectly fine with us. I am just happy they accommodated our request to be moved closer. Tipping - One thing I donât like about RIU is they advertise tips are included and that there is no tipping, yet the employees do take tips. I too have been guilty off this, but I have only tipped those that really have went out of their way and I am very discrete. At the Palace, people were holding up cash so everyone could see they were tipping. I have no problem with this but what upset me the most, was that my bags sat in the lobby until I was available to provide a tip. After checking in, we labeled our bags with our room numbers then grabbed a bite. At the RIU Negril there have been several times we would NOT go to our rooms immediately after arriving and our bags were always in our room (and yes we would find the guy that took our bags and tip him) At the palace, we went to our room after eating and there were no bags, we walked back to the front grabbed our bags and took them ourselves. The porter came running over and I told him to forget it. The resort advertises tips are included that is not 100% accurate and based on my bags not being delivered RIU Palace does not support what they advertise. Pool - The pool every day had slime and white foam floating on the water and was always cloudy. On our second day, we went to RIU Negril to hang out for a few hours and were impressed by two things â How clean their pool was and the renovations. The common area looked spectacular. When back at the Palace we complained about the pool and were told it gets shocked nightly. We told the front desk they were not doing enough because RIU Negril has more people and their pool was clear. The next day we thought the pool was much cleaner but it was back to slime and white foam the following days of our stay. I really donât understand why the pool was always nasty when their sister clubs pool was clean - and we cannot remember it ever being dirty on any of our previous visits. Smoking areas are also not enforced. My wife being asthmatic had to get up and walk to the beach because someone smoking at the pool was affecting her. People should not leave there towels on chairs all day and never to return. It was obvious when prime chairs sat empty all day. Bar and Bar Staff - The staff were extremely friendly with the exception of a lady bartender who worked at the gazebo bar outside the of the stage area after the shows. She was not friendly ever, never had top shelf (so she would say) and would ask âwhat is thatâ if I asked for some common frozen drinks such as a purple rain. I would have to go to the other bars to get some drinks made for me because she would act as if she did not know how to make them. The other bar staff were always polite and never had an issue. I need to give a special shout out to the pool bar staff, they were always fun to speak with and Andrew would hold conversations with people as if you had known him for years â great guy - make sure you go see Andrew at the pool bar. The bars only had a limit on the top shelf alcohol. When it was done for the day, it was gone. I noticed this at all the bars. Entertainment â I loved the entertainers they were all perfect and good at what they do, but sadly I was not impressed with the entertainment in comparison to the other RIUs. Our first night steel drums and only steel drums - if there was singing maybe two hours of steel drums would have been good. Then another night some guys playing keyboards a guitar and drums. My kids did not stay and my wife was falling asleep - Never an issue at RIU Negril. We enjoyed the Michael Jackson show and Reggie night and loved watching the guys break dance. After the night show the Palace is dead. We are night owls and when you hear music at RIU Negril going strong and your resort is done for the night we really wanted to go over there. But it cost $10 dollars each way for two people in a taxi and there were six of us. You would think RIU would have a late night Shuttle to shuttle people since they advertise Palace guests can use their Sports Bar (Sports bar use to be a disco, I think that was a mistake removing the disco) Walking to the other resort during the day is safe and only took us 12 minutes walking leisurely, but I would not want to walk it at night. Food â Overall the food was very good. If youâre a late to breakfast they may not cook things once gone but there is plenty to choose from. There was a little kid that wanted hash browns and the guy told the mother they were not cooking anymore. She said that was all he wanted and all the guy could to was apologize. I only know this because I too wanted hash browns and eavesdropped into their conversation. The staff was 5 stars always attentive and would even make me unsweet tea in the morning always filling my glass. The Palace is not as busy as Club RIU so they could provide you better attention when it comes to service. As far as the themed restaurants I was not impressed by the three we tried. They do not take reservations anymore so now people line up as early as 45 minutes before they open (steakhouse especially). If you get in great, and if you donât get in you can continue to wait or you just wasted 45 minutes and can go to the buffet. When we first started going to RIU you could reserve a restaurant for your entire week, then RIU went to reserving in the morning of your reservation (we did not like that as you better be up early to get on the list) and now you wait in line (we had no problem getting in so we actually like the line approach better especially at the Palace). At the steakhouse, all steaks came overcooked and really had no flavor â they also had no steak knives. The steaks were not tender enough to cut with a butter knife and neither was the lobster. At the other restaurant we tried, my kids got the steak and it was very good in comparison to the steak house. I think they need to let you substitute things and give more of a variety in the restaurants. I am not a seafood person, I love meat and potatoes. At both restaurants, I could not eat the appetizers because they were seafood. There were no baked potatoes yet they have them on the buffet. The service was excellent but I enjoyed the buffet for the variety. Just give more variety in the restaurants with each meal offered and it would be a perfect experience. Bingo was a favorite for us at the other resorts but at the Palace they played it around 6pm when you were getting ready for dinner so we never played once. Kids â There were lots of little kids but not so many teens. My older Kids now all grown, always would find a slew of kids to hang around with at Riu Negril and Riu Montego Bay, but it did not seem that way at the Palace. My younger kids now teens would visit the kids club when younger. At the other resorts, they had a building set up with all kinds of activities. From what I saw at the Palace they had a blanket under a tree. Overall Impression - As with my other reviews I could rate a motel 6 with 3-stars and a Marriott with 3- stars based on expectations of what I am paying for (obviously, a Marriott is far superior to a motel 6). I only mention this because 3-stars in my ratings tell a reader i got what I paid for. I don't think I got anything more or anything less or something outweighs something else. With that said, I am basing my review on my expectations of a Palace being a step up from the regular RIU and what I experienced in comparison to RIU Negril and RIU Montego Bay. I really want to give 3.5 stars, but I cannot give four stars. I did experience somethings that were definitely worth 5-stars and experienced a few things like the nasty pool only being worth 1-star. The pool and restaurants need work, and modernization is desperately needed especially now that their lower end resort has had a complete renovation. They should never run out of their top shelf alcohol. They should provide a shuttle to take you to the night life at Riu Negril after all they do advertise you have access to the night club (which is no more) on the webpage. They could offer that service from dark to 2:30am. It is only a 2-minute drive so the driver could be on standby. On my next vacation to Negril and if staying at RIU I would need to consider the following. Pay less for an updated livelier resort (RIU Negril) or pay more for an outdated less lively resort with a dirty nasty pool. To be honest the choice would be tough as there are many things I like about the Palace you cannot get at RIU Negril. Even though the Palace had a lot more negative attributes than RIU Negril, it was nice being in resort that has more seats at the pool than people staying. I never once had an issue getting a lounger at the pool and due to less people being at the Palace the individualized service was far superior to that of the other RIUs we have stayed at in Jamaica (The service is still good at the other resorts and the staff will get to know you as an individual â just more crowded). If my kids were still young, RIU Negril has a better kids club, and definitely more teens. However, my wife and I like to be catered too. We donât like walking around searching for a place to sit in the morning, and the individualized attention one would get at the Palace is what would make us more than likely return to the Palace over RIU Negril. When the time comes to decide â RIU Negril is modernized, less expensive, and livelier. RIU Tropical Bay is more expensive, less crowded, but more of a relaxing atmosphere. Most go to bed soon after the night show (10-1030) so there is no night life.More
food was out of this world,lots of choices
room near beach,bed very comfortable,i work in hotel and check room and the room was very clean.the best was the food and entertament. the beach very long and no weeds.th sun sunsets are a must to see.More
Things To Do View all »
Items marked with * incur extra charges which are payable locally