Staying at the Hard Rock Hotel will make you feel like a rock star, whether you’re starring in your own music video or ordering room service to your Jacuzzi®.
The Hard Rock Hotel Cancun is right on a beach, and just 10 minutes’ cab ride from the Coco Bongo and The City nightclubs. This is a lively place to stay all year round, but particularly during Spring Break.
You can holiday like a rock star at this place. Star in a music video or have a go at cutting your own Avicii-style dance track, before ordering room service from your Jacuzzi®.
TripAdvisor Traveller Rating
Based On 9134 reviews
- Official Rating
Free Resort Credit
If you book before the 23rd December 2017 and travel by the 23rd December 2017, you'll recieve resort credit. You'll be able to use credit at the Rock Spa®, on special dinners, Rock shots photo package®, tequila and wine tasting, golf, on a upgraded wine list and on the Colin Cowie wedding collection. The amount you'll receive depends on the length of your stay and the type of room you are staying in. The minimum stay to be entitled to this offer is 3 nights. Stays of 7-8 nights receive $1800, 9-11 nights recieve $2500 and 14 nights recieve $3600. This offer is applicable to Deluxe Gold, Deluxe Platinum and Deluxe Diamond rooms.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
This huge outdoor pool overlooks the beach with impressive sea views and 2 swim-up bars, one at each end of the pool.
This place dishes up loads of local cuisine they've got Mexican favourites, pizza, margaritas and tequila.
Zen offers a range of Asian dishes including Teppanyaki, it's open 5.30pm to 11pm daily. There's a dress code here, formal shorts, bermuda shorts, shirts, polo shirts and formal sandals are part of the code. Just so you know flip flops and swimwear are not permitted.
Rooms ► View all
Deluxe Gold with Lagoon View
These rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock and a liquor dispenser.
Deluxe Platinum with Sea View
Deluxe Platinum rooms come with a double hydro spa tub, a balcony with chairs and a table, as well as gadgets like a bluetooth alarm clock and a liquor dispenser.
TripAdvisor Reviews Show more reviews »
Our vacation was perfect!
We had a wonderful time on our vacation in mid May 2017 celebrating a 60th birthday. We had 30+ people in our group and it was wonderful. The service, entertainment and food were great. We will be back! Thanks to the awesome staff members: Gray, Miguel, Hector, Carlos and Alfredo!More
A good time was had by all!
We just returned from a week at the Hard Rock Hotel in Cancun, and are feeling refreshed and recharged. We took the family (grown kids and grandchildren) for a delayed Christmas gift, as we've decided to give them memories instead of gifts that will probably end up in a garage sale in a few years. Two of the things that really stand out about the hotel are the staff, who are incredibly helpful, and the cleanliness of the property. The food is good as well, with a nice selection of different cuisines (Mexican, Italian, Brazilian, and Asian). From the moment we arrived at the hotel we were made to feel like honored guests. We were met at the front entrance with cold fruit-infused water and cool towels, and the pampering continued throughout our stay. We're not very demanding people, but anything we asked for was provided quickly and with a smile. One day we rented two cabanas on the beach (highly recommended) and our attendant, Joair, was beyond incredible. He was there to serve our every want and need, and provided some nice surprises throughout the day. If you decide to rent a cabana be sure to ask for him! As I said, the other thing that stood out about the property was the cleanliness. Staff were up at the crack of dawn preparing the beach and pool areas for a busy day, and we couldn't help but notice them roaming throughout the hotel all day wiping smudges off of glass, polishing metal, sweeping and cleaning. Of particular note were the restrooms just off the beach area - I can't imagine how they did it, but every time we visited them the facilities were pristine. Activities were plentiful; the musical acts were of high quality with a nice assortment of genres. If you get a chance, have dinner in the patio area at least once. We had a great time eating a good meal outdoors while singing along with the duo that was providing the music. If you've got young children and need to get away to spend some time in the spa or just get away for a bit there's a Kid's Club with friendly staff who make the children feel just as welcome as the rest of the staff did for us. They've got a kid-friendly pool, art activities, games, and movies provided in a structured, safe, and happy environment. We'll be back to the Hard Rock, with family in tow.More
Hard Rock Cancun Rocks!
We loved this resort so much that we came back again this year. Did not disappoint! From the rooms, variety of food and drinks, the staff and entertainment, this resort treats you like rock stars! I was also very impressed that due to an unexpected death in my family, I was able to change our original reservation (literally, the day before we were due to arrive) to a different week. They changed my reservation with no questions asked and no penalty for last minute change. That was very much appreciated!More
Barbara W, 55356
Hard Rock Cancun Rocked our Summer Vacation
We stayed at Hard Rock Cancun June 3rd thru 10th and had a "rocking" time. This was our summer family vacation and we stayed in a "Family" suite which was 2 adjoining rooms. We worked with the Vacation Planners the day we arrived and planned out the right amount of excursions (see my comments on those on tripadvisor), beach time, pool time and spa time. The concierge team did an outstanding job ensuring that each of our questions and help we needed was answered or facilitated quickly. We had a team of butlers (Hector and Alfredo) that rocked it for us including helping us celebrate our daughter's 18th birthday with balloons and cake (one at dinner and one the next night in her room) as well as ensuring that each of our excursions we had travel facilitated as well as towels / lunches prepared where needed. All in all this was a great / relaxing vacation and the hotel and staff ensured that it met and in some cases exceeded expectations!More
ROCKING CANCUN THE HARD ROCK WAY
Absolute best service we have ever had! We have been to several places in the Caribbean but this resort had the best service, hands down! From check-in to check-out everything was top notch. There was a really good selection of food and beverages and the bartenders and pool service was excellent. The entertainment staff went above and beyond to make sure everyone was having a good time. The couple's massage that we received at the Rock Spa was great, as well. We enjoyed it so much we joined their vacation Club!! Can't wait to go back! More
Things To Do View all »
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