This beachside hotel has a buzz about it. Sports are on tap, drinks are free flowing, and shops, bars, and clubs are all on the doorstep.
The Riu Cancun is set on a white-sand beach just 15 minutes’ walk from Cancun's nightclubs and bars. There are 2 shopping malls just footsteps away, too.
This hotel demands attention. Its shape resembles an open book and it’s more than 10 floors tall. And, a recent renovation means that bedrooms are really swish, with a striking grey and pink colour scheme.
TripAdvisor Traveller Rating
Based On 9358 reviews
- Official Rating
- Lifts: 4 in main building, 2 in annex building
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Select soft and alcoholic drinks. Snacks at set times.
Facilities ► View all
3 outdoor pools
Take your pick from the 3 outdoor pools. Surrounded by sun terraces, you can choose your ideal spot, pull up a sunbed, seek shade under a parasol and relax.
2 buffet restaurants
Offering a variety of local and international buffet dishes for breakfast, lunch and dinner. There's on-the-spot cooking stations where you’ll be able to watch dishes being prepared in front of you. Themed buffet evenings are held twice a week.
This open-air restaurant offers a buffet lunch, with a variety of snacks during the afternoon such as burgers and hot dogs. By night, visit the themed restaurant and try the great steakhouse buffet with lots of dishes to choose from. You'll need to make your reservation in advance.
TripAdvisor Reviews Show more reviews »
Good value for the money. Great food, staff is fantastic. Spa is great. Great location. Only con: The building is so tall, it blocks the sun after 2/3 pm in the pool, so you'll need to mosey to the beach for late sun. That's ok for me however, as I am fair skinned. More
Lovely hotel....but with issues!
So we thought we would have a change fromThailand at Christmas and New year and head for Mexico...Cancun, We were undecided whether to stay in the Rui peninsula or the Rui Cancun approx Â£1,000 in price between the 2. We went for the cheaper option it was hard to see what there was on offer for and extra 1000, apart from 1 more swimming pool a few less rooms, we did manage to walk through the ground of the peninsula even though weren't supposed to, can't say there was anything that made me go WOW in what we saw, and the Peninsula is much further out of town it's bus (if you dare but they are very cheap) or a cab ride there and back. Luckily at the Rui Cancun party zone was just 5 minutes walking up the road. Party zone is fun very busy, but it's hard to just got get a beer somewhere, we only found monkey business Alex is the best waiter there, you can sit outside and inside they have live music, so it's pretty cool there....everything else is drinks packages, so you haggle with the many many agents for a good price, normally it then gets you into 3 bars like Congos, lavakita , Mandela bar and beach bar sometimes, your drinks are included in your price...just getting them sometimes is hard work!!and my partner went to the bar several times they would only serve him 1or2 drinks if I went up I'd get 4? Most odd and annoying!!! Back to the hotel staff in the bars all cool sometimes there are just so busy they are stressed out at the pool bar in the day. Do make sure you ask for Smirnoff vodka if that's what to like! Corner bar is lovely quiet and you can sit outside with proper made cocktails in the warm air, the lobby bar again very nice, I found the air on was on far to high I needed a cardigan to be in there! Pleanty of entertainment on every night and then the Pacha nightclub open till 2 for a little boogie and drinks, then the sports bar is open 24/7 with food ( which is sandwicheds cheese and ham, some times salad containers, mixed fruit containers sometimes there would be pastries there, hot dogs and hamburgers you can heat in the microwave there, and always warm nachos cheese sauce and some bits to put on top) so your never gonna starve,,,just don't expect too much for 24hr food. Food was all good generally but it was luke warm for me I like my food hot I'm afraid, they seem to have a good variety of foods. Got told the steak restaurant was very nice and we did go to the Japanese restaurant which was a 1st experience....it was nice but I'm glad I wasn't doing all the queuing to get a table which friends had done for 3 nights on the trot and only got in on 3rd attempt. Think out hotel defo had more going on and atmosphere than the other hotels we'd seen, things going on in the day as well. Beach isn't very wide you have to be tactical where you choose your sun beds ( if you can get them) because the hotel casts a shadow over all the pool beds by midday, so to get the longest sun of the day needs to be down the stairs by volleyball pitch anywhere in that areais the best for sure!!! The restaurants were all cleaned and staff were very good, my biggest gripes are there is ONE set of toilets to cover everyone from the beach to the pool to the bars restaurants 5 ladies toilets is not enough so if your on the beach you've got to walk all the way up there, and the other set of toilets is in the lobby the far end...and that's it for such a big hotel it's ridulous, same with having 4 very hot and stuffy lifts for the hole building, so at night you can get ques!! My other gripe is we stayed in room 107 I noticed a few damp patches of mould and as the week went on...they got bigger and bigger all round the headboard at the sides of our bed, every time I got in the bed it felt damp, kept turning air con off and cleaner kept putting it on when she came in, the bed and sheets felt damp I slept with 2 blankets on me I couldn't warm up in that room and you can smell the mould in the air con when it's on!!! So we complained and got moved to 937 you could feel it so much warmer soon as you got in there ( but was told when I went to get my new room key the decorators were in...what the hell the painting???? I'm guessing over mould!! 2nd room was better, but when that cleaner put the air con on it stunk of mould badly, we had air con on wed and thurs night before we left I was awake at 3 am felt like I was being strangled and then the cold came on. Great hotel great staff great location...would I stay there again? Mmmm Maybe if I was high up away from the worst damp had to wash even the clean clothes we bought back as they smelt damp...yuk!! I spoke to several on the plane on the way home and people stayed in the Rui Pennisula said they could smell damp and mould as well, another lady who stayed an hour and a half from Cancun, said she felt damp and could smell it, my friend went 8 years ago and said she could smell it and had to wash everything, so I can only guess...It's a MEXICAN thing???? I've never encounter that with all the other air cons I've used in various countries, and I've never ever heard SO many sick people coming home on plane before.....so something didn't seem quite right! We can't all be that wrong, if it was just one hotel that would be different but it wasn't. So for me IF and it's a big IF I went back I would go to Playa del Carmen or beaches near Tulum. I just wanna go sit in a bar have wander round then maybe go to another bar and buy however many drinks I want, all this package stuff is hard work and cheap booze....or just get very drunk before you get to the bars...then if you get served that's a result!!!!!! Unless you pay to be in the top seats with waiter service all the time!!!! Coco Bongos is a must....do the Thompson bar crawl followed by cocos was cheaper and fun you can find the reps in most hotels certainly the Rui ones. Oooh and be very very careful, while it is great they are trying to keep the place clean they are forever washing the floors!!!!!! But they are SO dam slippery they are really dangerous, saw an older lady go over ended up with her arm in a sling, saw so many kids fall over one cut all his lip, and so many people slipped and just make a really good recovery including myself, so dangerous it's bad!!!!! So all in all I had a great holiday met fantastic people....but won't be rushing back there anytime soon...far too many other places that don't have mildew hopefully....Happy Travelling peeps ðððMore
Clean, well-equipped, friendly staff, good food, good shows
This is my first review, but I wanted to leave it because I depended strongly on reviews for selecting this resort. Also--- for other families. I took eleven people ranging in age from 13 to 73 and this resort worked out perfectly. I have stayed at quite a few all-inclusive resorts and was a bit hesitant to bring my children to one. After much research---and due to budget restrictions of sorts---we decided on Riu. I couldn't be happier with my choice! Even though we went at "peak season," it never felt extremely crowded. You were always able to get a drink (and top shelf, yummy drinks were easy to come by.) The property is small enough and set up in a way that it is easy to find other guests when you want to. Everything is extremely clean. The individual rooms and the public areas are kept up very nicely. We loved the ocean front view from our balcony. The buffet had many, many delicious options and the "sit down" places were acceptable (nothing extraordinary in my opinion, but decent.) We lucked out with great weather, which always helps! The shows were solid, not over the top, but entertaining. And there was a different one each night. I would revisit this resort in a heartbeat. The only negative things I can really come up with are---shorter hours on the beach due to the way the resort blocks the sun, a bit hard to get into the sit-down restaurants for a large group, and tricky hot water in the rooms (there was an art to getting it out of the shower that took me a day to master---but there was always hot water.) Again, I had to really work to come up with these. Overall, the place was amazing!More
Excellent hotel. Good food, service and excellent staff. Bar and waiter service around the pool. Barbeques regulary set up aroundvpool. Lots of qualiry food in addition to all inclusive.Towels provided every day. Sunbeds always available. Lots of activities. Bedrooms are lovely and modern. Fridge fully stocked with water, alcohol and soft drinks daily. Prime location. Stunning beach and views. Only complaint would be clearness around pool at times and at lunchtime in buffet area. Perhaps this is because it was so busy.More
Me and my girlfriend stayed here for two weeks, two years ago . The rooms were great, the food was very good and the choice of drinks and cocktails were awesome . The specialised restaurants you could book were also very good and service was great . We Hope to return here in the near future .More
Things To Do View all »
Items marked with * incur extra charges which are payable locally