This beachside hotel has a buzz about it. Sports are on tap, drinks are free flowing, and shops, bars, and clubs are all on the doorstep.
The Riu Cancun is set on a white-sand beach just 15 minutes’ walk from Cancun's nightclubs and bars. There are 2 shopping malls just footsteps away, too.
This hotel demands attention. Its shape resembles an open book and it’s more than 10 floors tall. And, a recent renovation means that bedrooms are really swish, with a striking grey and pink colour scheme.
TripAdvisor Traveller Rating
Based On 9963 reviews
- Official Rating
- Lifts: 4 in main building, 2 in annex building
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Select soft and alcoholic drinks. Snacks at set times.
Facilities ► View all
3 outdoor pools
Take your pick from the 3 outdoor pools. Surrounded by sun terraces, you can choose your ideal spot, pull up a sunbed, seek shade under a parasol and relax.
2 buffet restaurants
Offering a variety of local and international buffet dishes for breakfast, lunch and dinner. There's on-the-spot cooking stations where you’ll be able to watch dishes being prepared in front of you. Themed buffet evenings are held twice a week.
This open-air restaurant offers a buffet lunch, with a variety of snacks during the afternoon such as burgers and hot dogs. By night, visit the themed restaurant and try the great steakhouse buffet with lots of dishes to choose from. You'll need to make your reservation in advance.
Rooms ► View all
Double Room with Balcony
These fresh and contemporary double rooms have 2 queen-size beds and balcony or terrace for that extra bit of space outside. There’s a liquor dispenser with a range of spirits. And air-conditioning is available from May to October.
TripAdvisor Reviews Show more reviews »
Riu Riu Riu, Is it 2017 or 1957?
My friend and I decided on the Riu for our first girls trip out of the country. If is a beautiful resort. Gorgeous water, pristine beaches, and about 80% of the staff is super helpful and courteous. The problem is that 20% who are not. My friend and I stayed there from 7/11/17-7/14/17 to celebrate her 35th birthday. Our first night there we went to the buffet for dinner. We sat in the dining room and was never approached by any wait staff. In the meantime the table behind and in front of us were getting water and drink refills, while we were ignored. I got upset and asked to speak with a manager. When he came over he did not look concerned, just really annoyed. By this time we were both in tears, and had lost our appetite. Since we did not feel as if the problem was solved we went to the front desk where we meet Christopher. He was really helpful and told us he would do anything to make the rest of our visit enjoyable. The next morning I went to breakfast alone, my friend still had no appetite. Again I sat in the dining room, again no one approached me. I had poured my own coffee at the station but there was no cream. Every time a waiter/waitress passed me I said "excuse me may I have some cream", "excuse me may I have some cream", and again "excuse me may I have some cream"!!!! I never got any cream. I finished my breakfast and went across the street to Starbucks (which I did every morning there after). We tried going to the pool bar, where everyone is nasty and rude. The bartender picked up a dirty cup and made my drink in it. I watched him do it and we caught eye contact while he was in the process of doing it. We never went to that bar again. The bar in the Lobby with Rafeal or the outer outside bar all the way to the right is much better. Ask for a Miami Vice. So after this day at the beach we try the buffet again. Again, we sit and watch the service staff refill drinks and assist all of the white patrons while we just sit there. Feed up we go upstairs and change. We ended up eating at a sports bar called Monkey Business. The next day we ate at Hooters, then out final day we found this little restaurant with the best authentic Mexican food. We wish we would have found it sooner, that way we could have avoided the buffet with the racist staff. On our last night Christopher came though with reservations at the sushi restaurant with a complimentary bottle of champagne and a birthday cake for my friend. This would be a great hotel if the "cancer" of bad employees were removed from the equation. We have a saying in the US "One bad apple spoils the bunch". A couple of bad apples were spoiling our trip, but once we figured out how to avoid them( ie. using different bars and leaving the property to eat) our trip was a lot better. Needless to say 4 days at the Riu were enough. Next year, I will go to the Bahamas. More
Really good hotel...
We stayed at the RIU Cancun for 2 weeks at the end of July. On arrival we were taken to one of the seating areas in the huge reception area, given a fruit punch and a Thomson rep gave us a welcome talk, the A/I bands and key/towel cards in an envelope. We didn't have to queue up at the reception desk like you normally do - which was great after that long flight. The transfer time is about 25 minutes from the airport. I had emailed the hotel in advance to request a seaview room, not too high up and we were given a room on the 4th floor over looking the quite pool and jacuzzi. Lovely partial view of the beach and we could hear the waves crashing against the beach throughout the night, as we left our balcony door open. Our room was decorated with balloons and we were given a bottle of bubbly as it was my husband's birthday. Lovely gesture - thank you. Our room was cleaned daily and the room was a good size, our balcony was a sun trap first thing in the morning. My only issue with the room is that alongside the mini bar and optics, there should be tea/coffee making facilities as standard in all RIU hotels. We have stayed in many different RIU hotels and even though the optics and mini bar is standard, i don't get why tea/coffee facilities are not! It was annoying having to walk down to the sports bar to get a coffee if it was too early for breakfast, as the jetlag is tough here (6 hour time difference atm) Our room never smelt damp, yes it is very hot here and after a shower the floor does get slippery but if you keep your door shut, the aircon comes on automatically when the card is in the key socket and the room drys very quickly. The TV has a few England channels, that we could watch. The sports channels are in Spanish but we were able watch the Athletics in our room. The wifi is excellent and works throughout the property and on the beach. Two devices per room for free. Brilliant. We went to the Thomson welcome meeting and booked the Cocobongo bar crawl and Chichen Itza trip. Excellent fun and worth the money paid. We went to 3 different clubs along the cancun strip and ended up in Coco Bongos. All shots and drinks included all night. The trip to chichen itza is an early start (5.45am) and it's a 2.5 hour drive to the Mayan site, a trip to a Mayan Village and cenote with lunch, and then onto a main town to have a walk around before heading back. Really good day out. Our guides David & Ishmael were fab. The main pool is where the animation team put on the games and the Cocobongo foam party (Monday at 3pm), it was excellent fun. The drinking pool is good but the water does get dirty with lots of bits floating on it. The animation team work so hard, i honestly don't know where they get their energy from. They start at 10am and work right through, do the evening shows at 9.45am and then take people out drinking down the strip until the early hours from 10.45pm. The pacha nightclub was ok for a boogie, if you wasn't up for going out down the strip, it's open from 11pm-2am. Then if you still wasn't finishing drinking, the sports bar is open 24/7. The only frustrating things for me were that you couldn't pre-book any of the restaurants, you had to turn up at 6.30pm to eat (which is way too early for us) and even though it says that there was also an 8pm sitting, that was for the people who hadn't managed to get a table at the 6.30pm sitting. So we didn't get to try any of the restaurants. The drinks are not strong, not alot of alcohol is used. You can request premium drinks but the measures as the same as 1 single UK shot. We just kept asking for extra alcohol. The slush machine made me ill, i see them using tap water to mix with the ice, so I'd avoid it if like me, you have a weak stomach, as once i stopped drinking the miami vice and mango tango slush cocktails my belly was fine. We did tip ($20/£1/$50/£2.50) pesos to the cleaner; waiters and some bar staff but not all the time and they do appreciate it. The floors around the bar area, pools and toilets are very slippery, I see a lady fall backwards and smack her head really hard on the concrete tiles oneday! The cleaners work really hard and are mopping the floors constantly throughout the day. There aren't many toilets within the hotel the mains one are by the sports bar, and there are some opposite the little shop in the reception area (i don't think many people know about those ones) there only 4 lifts serving 15 floors, so you can be waiting a while. We walked up the stairs most days, as we were only on the 4th floor. The main Miramar buffet restaurant was very good, the food was always fresh, lots pf grilled meat and fish, lots of themed nights with different cultural cuisine, fresh omlettes for breakfast, bagels, yogurt, fresh salad, lots of different desserts/cake/ice cream. All tasted Wonderful. The BBQ ribs and chocolate cake were divine. The sports bar serves nachos, hotdogs and burgers 24/7. You seriously won't go hungry in this hotel. It would have been nice to be able to take food out of the restaurant but you're not allowed. They also have a BBQ at the pool somedays but we didn't ever eat there. It's been a great holiday and we have enjoyed our time in Mexico. The hotel staff are so helpful and friendly. The RIU Cancun is a great looking hotel, which is close to the main strip. Get out and about and visit places, the local buses (R1 & R2) run right past the hotel and will take you all around cancun and other towns for $12 peso pp one way. We visited the Isla Mujeres, we just bought our own tickets at the port ($19 US dollars pp/$450 pesos pp) just turn left as you walk out of the hotel, we also hired a golf buggy (£55 US Dollars/$600 pesos per buggy) and spent the day there driving around the island and shopping . Excellent fun. A tropical storm is brewing while i write this review, lets just hope it passes quickly... you will enjoy your stay, just like we did :) More
Family break in the sun
We have just come back from a two week stay at the Riu Cancun. Myself, my husband , 20 yr old son and his girlfriend chose this hotel based on its price and location. We have been to Cancun before and have stayed in the Riu Caribe, Moon Palace and Beach Palace.The Palace Hotels are quite a bit more expensive than the Riu ones,so we were very happy with the standard of the Riu Cancun. The hotel is spotlessly clean. The quality of the food is excellent with plenty of choice at all meals. The drinks are superb... with premium brands and an extensive list of cocktails. The staff are brilliant... attentive and friendly. There are 4 pools which range from quiet to lively, something for everyone. The hotel is on a lovely stretch of white sandy beach... and the water is warm and clear. There are plenty of sun beds available on the beach. The night life is good. Plenty of shows put on by both the reps and visiting acts. There is a small nightclub which opens from 11 till 2. The sports bar is open 24 hrs a day. Our favourite place was the Lobby Bar , then Miramar restaurant( buffet) which served food till 10.30 pm, the latest restaurant open. This holiday was full of many positives as mentioned above. There were only a few things I feel could be better. 1)the sun beds around the pools. Unless you got up very early to reserve them, there was no chance of getting one after breakfast. Which meant you had no where to lie/ put your towels etc. 2)the pool bar water sometimes looked murky and would benefit from more regular cleaning. 3) the reception staff didn't always deal with things quickly enough. Eg. I asked for laundry to be collected, this took 2 days. There is a ferry service located just right of the hotel which ran regularly to Isla Mujeres, a small island, nice for a day trip. Take a drivers licence if you want to hire a golf cart to drive around the island. We forgot ours so didn't see much. We took a taxi to visit the turtles... a lovely experience! Return ferry was 19 dollars, cash only- no card machine. Shopping- we visited la Isla mall and the American mall. High end shops and tourist ones. The flea market opposite coco bongo etc. is nice to browse but shopkeepers are very persistent. So all in all I would recommend this hotel. It is very good value for money. More
Not a 5 star
We went to this hotel on our honeymoon after it was recommended by friends. The hotel was clean staff were friendly apart from the ladies in the little shop who were rude and the shop was very expensive i was charged 9 dollars for a bag of cheetos and her explanation for this was they were imported yet the same bag from the supermarket acrossthe road were only 3 dollars. Apart from that the only other downside was the springbreakers or some of the americans who were over the top and loud and no respect for the rules and thought that the swim up bar was the toilet. So if you want a nice quite holiday or are with family i would not advise this hotel. On the plus side the food was really good and the entertainment was also goodMore
Fabulous holiday in a fabulous resort and hotel
From the minute we walked into the hotel lobby the service and attention we received was exceptional. All of the staff were so friendly and couldn't do enough to help. The hotel is on a large scale but we didn't feel we were in a large complex. We made friends with lots of the staff. Particular mention needed of Antonio and Hugo in the restaurant, Vincent in the Sports Bar and Felix from round the pool. The entertainment staff were also exceptional and do a fantastic job of creating a good, fun environment. The foam party and beach party were brilliant!More
Things To Do View all »
Items marked with * incur extra charges which are payable locally