This beachside hotel has a buzz about it. Sports are on tap, drinks are free flowing, and shops, bars, and clubs are all on the doorstep.
The Riu Cancun is set on a white-sand beach just 15 minutes’ walk from Cancun's nightclubs and bars. There are 2 shopping malls just footsteps away, too.
This hotel demands attention. Its shape resembles an open book and it’s more than 10 floors tall. And, a recent renovation means that bedrooms are really swish, with a striking grey and pink colour scheme.
TripAdvisor Traveller Rating
Based On 9574 reviews
- Official Rating
- Lifts: 4 in main building, 2 in annex building
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Select soft and alcoholic drinks. Snacks at set times.
Facilities ► View all
3 outdoor pools
Take your pick from the 3 outdoor pools. Surrounded by sun terraces, you can choose your ideal spot, pull up a sunbed, seek shade under a parasol and relax.
2 buffet restaurants
Offering a variety of local and international buffet dishes for breakfast, lunch and dinner. There's on-the-spot cooking stations where you’ll be able to watch dishes being prepared in front of you. Themed buffet evenings are held twice a week.
This open-air restaurant offers a buffet lunch, with a variety of snacks during the afternoon such as burgers and hot dogs. By night, visit the themed restaurant and try the great steakhouse buffet with lots of dishes to choose from. You'll need to make your reservation in advance.
Rooms ► View all
double room with balcony
These fresh and contemporary double rooms have 2 queen-size beds and balcony or terrace for that extra bit of space outside. There’s a liquor dispenser with a range of spirits. And air-conditioning is available from May to October.
TripAdvisor Reviews Show more reviews »
Awful - Spend your money elsewhere
For the price of this resort (paying around 1300 USD for five nights), I was absolutely appalled at how they treat their guests. After reading multiple negative reviews, I know that I am not alone in this opinion. First of all, they're missing a lot of small amenities that you don't even think about not having when going to a 5* resort, such as in-room coffee maker, wifi, room service, toiletries, comfy blankets (you get two sheets as a blanket) and decent service. The way that they handle restaurant reservations is so awful and unorganized - I made a reservation and it was an hour wait so half of my group decided to get some chips and guacamole from the buffet while we waited. When Carlos (the most rude and condescending person I have ever met, but so was everyone there) literally took their plates from the buffet out of my friends hands and then took the reservation buzzer out of their hand because apparently you can't eat at the buffet before eating at a restaurant, even if you literally just get chips. When we went to the front desk to explain the awful service we just received, we didn't even get an apology. Monse at the front desk said word for word "I have 18000 people here and they haven't complained about this so it's not a problem." Customer service 101 is to never tell the guest that their issue is not a problem. Monse was stuck-up, rude and extremely condescending. The next day I got extremely sick with a bad sinus infection and spent the day in my room; I went down to the buffet to get some lunch to bring back to eat in my room because I felt so awful. As I was fixing myself a plate of food on a disposable plate, Wilberth came up to me with a smug look on my face and just said "no you can't do that." I proceeded to ask him why, explaining that I was sick and didn't want to eat in the main area, he just gave me a rude smirk and walked away saying no. So of course I had to go back to the desk and ask why the hell I can't eat in my room and what did I get in return? Not an apology or an explanation but "he was doing his job, if you want to eat food in your room you can get it from the 24 hour sports bar" which btw is an assortment of cold hamburger and hot dog meat that sits in a fridge all day. I asked how bringing this food back to my room was different from the buffet food and of course, not an explanation. When I ask to speak to a manager, I either get told that there isn't one available or they direct me to someone that is clearly not a manager. Aside from the AWFUL and EMBARRASSING customer service, the alcohol is watered down, everything including the vodka tastes like tequila, if you lose your towel card it's a $20 fee even though I have a wristband that says I'm a paying customer. Furthermore, money was stolen from our room amongst other things and we were never offered an apology or help. This entire place is a joke, the food is awful and everyone I was threw up a minimum of twice a day. I am urging everyone to NEVER BOOK HERE. We will be telling our travel agent to direct business away from this resort as it is the worst experience I have ever had at an all-inclusive; hell, I've had better service at Motel 8. Riu, you should be embarrassed and ashamed at the way your staff handles issues.More
We chose this hotel because we were traveling with our 18 year old daughter and it looked like a fun place...boy was it fun....The entertainment staff during the day work very hard at getting you involved with pool activities, beach volleyball, bingo, water aerobics (my favorite) and other fun things. Then in the evening they work even harder doing karaoke and putting on shows (which were absolutely wonderfully) and then they go out to different nightclubs with all the spring breakers at 11pm every night..very hard workers and always had a smile on their faces <3. The food was pretty good we ate at all the restaurants (desserts were my favorite) again the services is superb after the 1st morning and at lunch the waiters remember what you are drinking and get it without you even asking (orange, apple, pineapple and tomato juice) coffee tea . Lots of bars around the property and the bar staff are excellent, it was a very busy week as it was spring break and the bars were always packed but you never had to wait. The sports bar is open 24 hours showing sports on the TV and has pool tables, along with mixed drinks you can get coffee, cappuccino, espresso and they serve quick bites (nachos, burgers, sandwiches and fruit). all day. The hotel is kept spotless... (There was spilled drinks in elevator when we took it up to get ready for dinner and by the time we went down for dinner it was all cleaned up. We stayed in a Jr. suite 4th floor over looking the main pool and ocean what a gorgeous view. Free WiFi is available by the pool and lobby of the hotel. We paid 32 dollars for the week and had the service in our room as well and it was good for 4 devices at a time (well worth it) From check in to check out was a fabulous time. Damian we will be back March 2018More
Beautiful Resort and very friendly staff
Went with two other couples and we had so much fun! All inclusive is the ONLY way to vacation for me now! Here are my thoughts after my first major "grown up" vacation: Pros: Tipping: I loved the idea of paying all tips up front, but heard I should tip for more attentive service. GREAT NEWS! I noticed NO difference in service when I tipped vs not tipping. They were ALWAYS gracious and attentive. Food: Buffet was always good. Breakfast was over the top and fantastic. Never had a problem getting into any of the restaurants, no reservations, we loved the Italian place! Atmosphere: pools were awesome. We stayed mainly in the swim up bar area - a breathtaking infinity pool. Beach was beautiful. Get up early and save a pool chair or you won't get one. Everything is very clean. Cons: Rock hard beds and sparse rooms. You aren't in there much anyway but still. The "blue ice" vodka in the room is terrible. Only beer available is Dos Equis No room service The only snacks available 24 hours are in a cooler in the Sport Bar. Do not eat the hamburgesa. It is not beef or any kind of meat we could ID. The thought of the taste of it still haunts me. So incredibly gross. The rest of the stuff isn't much better. Bring your own snacks. The Pascha "night club" is nothing more than a small square room with a bar in the middle. Don't bother. In conclusion, we had an amazing time and loved the atmosphere, staff and pool. Specialty restaurants and bufferWe likely won't return to this particular resort because of the terrible snacks, lack of room service and the very uncomfortable beds. I just can't imagine sleeping on them again. I almost think I could get past the rest if the beds weren't so hard.More
An amazing trip!
Visited from March 4 to March 11 and had an incredible stay. We had a room on the 15th floor (the highest) with a spectacular view. The room was very clean and modern! We asked for a king bed, but got two beds pushed together. Not a big deal. The hotel itself is beautiful and the grounds are immaculate. The staff works tirelessly to keep everything spotless. Main buffet is stocked with options for even the pickiest eater (which I am). Four a la cartes to choose from as well. Lots of different bars, most open late to accommodate guests. There are also 3 main pools along with a quieter pool section. We did have to wake up around 7 to reserve chairs by the main pools, but this has been the case at every Riu I've stayed at. Poolside drink service was awesome! Sports Bar is open 24/7 with games, tvs and snacks (nachos, burgers, sandwiches, fruit). What really made the trip amazing was the staff. Jose Manuel in the breakfast/lunch buffet and Fidel in the dinner buffet were superstars. There aren't enough compliments for the entertainment team, especially Pachi and Fernando aka Moto. Friendly and funny they all interacted with guests throughout the day making the experience even better. The nightly shows are not to be missed. Michael Jackson show was fantastic. The hotel is within walking distance to all of the clubs and shops which is also a bonus. We did visit during spring break so, yes, the crowd was on the younger side and the bars were always busy, but service was always quick and friendly and the resort was tons of fun. The best Riu I've stayed at and I'd definitely recommend it. More
Based on previous comments we booked this hotel for a long weekend getaway. Zero pool service and the food was extremely bland. I know what to expect from an all-inclusive but this one was extremely sub par! More
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