This beachside hotel has a buzz about it. Sports are on tap, drinks are free flowing, and shops, bars, and clubs are all on the doorstep.
The Riu Cancun is set on a white-sand beach just 15 minutes’ walk from Cancun's nightclubs and bars. There are 2 shopping malls just footsteps away, too.
This hotel demands attention. Its shape resembles an open book and it’s more than 10 floors tall. And, a recent renovation means that bedrooms are really swish, with a striking grey and pink colour scheme.
TripAdvisor Traveller Rating
Based On 9845 reviews
- Official Rating
- Lifts: 4 in main building, 2 in annex building
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Select soft and alcoholic drinks. Snacks at set times.
Facilities ► View all
3 outdoor pools
Take your pick from the 3 outdoor pools. Surrounded by sun terraces, you can choose your ideal spot, pull up a sunbed, seek shade under a parasol and relax.
2 buffet restaurants
Offering a variety of local and international buffet dishes for breakfast, lunch and dinner. There's on-the-spot cooking stations where you’ll be able to watch dishes being prepared in front of you. Themed buffet evenings are held twice a week.
This open-air restaurant offers a buffet lunch, with a variety of snacks during the afternoon such as burgers and hot dogs. By night, visit the themed restaurant and try the great steakhouse buffet with lots of dishes to choose from. You'll need to make your reservation in advance.
Rooms ► View all
Double Room with Balcony
These fresh and contemporary double rooms have 2 queen-size beds and balcony or terrace for that extra bit of space outside. There’s a liquor dispenser with a range of spirits. And air-conditioning is available from May to October.
TripAdvisor Reviews Show more reviews »
Went here for 2 weeks in June with my boyfriend, the best holiday we have ever had!! Hotel is in a great location. Easy to walk to places in the town and also local bus routes are available and are very cheap! Rooms: Clean, nicely decorated, excellent air con, maids cleaned every day! They even decorated our room twice including a bottle of champagne for our anniversary which was lovely. All rooms have a sea view which is nice too. We were on the third floor which had a pleasant view. I was weary about previous reviews of rooms smelling damp but ours was absolutely fine. TIP FOR GIRLS: Don't bother taking your own hairdryer, I could of blown my hair dry faster than the power it put out. The hairdryer provided in the bathroom is really good, I've got long thick hair and found it fine. Food: The buffet restaurant caters for all, my boyfriend is a fussy eater but he never went hungry! So much choice and changes every night. All of the restaurants are lovely, not one complaint about any. The steakhouse was our favorite. The only problem is you cant book in advance and they can get quite busy, but on the plus side you can visit as many times as you like! Pool: Choice of 4 pools, all cleaned daily. The Wet n Drinking pool I wasn't keen on due to rowdy Americans and people having too much to drink resulting in people being sick in the pool! Always plenty of sun loungers too so no need to get up mega early. Entertainment: This made our holiday. The animation team are absolutely amazing, Omar, Diana, Mr Ray, Moto Moto and the rest all do a fantastic job day and night. Always fun with them around the activity pool. They work so hard to put on shows each evening as well as taking hotel guests to the local clubs each night! Overall this hotel is amazing and we 100% want to return. Aside from the small handful of drunken Americans all the people in the hotel are friendly and out for a good time! We met lots of Brits of whom we will stay in contact with and spent most our time on holiday with! Highly recommend this hotel, keep up the good work guys!More
Nice resort overall, but proceed with caution!
First let me start by saying that we booked the Riu Caribe, which is another resort in the Riu chain. When we arrived there, they offered us a "promotion" to "upgrade" us to a better resort, which is how we wound up here at the Hotel Riu Cancun. Basically, they were overbooked. Long story short we agreed, because from the pictures, this resort looked nice and it was closer to the strip. However, I don't know if it was really an upgrade. When we first arrived there, everything looked nice, and the room was very nice. We decided to check out the Sport Bar because we got there after lunch was over. The Sport Bar had a fridge full of sandwiches and fruit and salad, and some nachos that tasted stale. We were not impressed. The buffet was good though. Our first night, we saw a huge cockroach on the balcony. The next morning, we saw one in the bathroom. We assumed it was because when we first got there, we had the balcony door open and it got in. The next morning, we saw a dead one by the couch in the room. Speaking of the couch, our couch was dirty and smelled like urine. A very strong urine smell. Disgusting. The roach must have been living in it and couldn't take that dirty couch. Needless to say, no one ever sat on that couch. While on the topic of smells, our sheets smelled like a combination of mildew and sourdough. They were never changed and the pillows had yellow stains on them. We had to call for new sheets. Just when we thought it was over, our ceiling started leaking. We had to use our ice bucket to catch the water. Good thing we were in the room when it happened or else we could have came in and slipped as it was right by the front door. The wait staff was inattentive. Out of our 5 days, we only got waited on maybe 3 times out of all the times we ate in the buffet which was frequently, and twice was by the same gentleman. He was excellent. We tipped him nicely our last night. All in all, these things didn't take anything away from our trip as we still enjoyed it, but these are things that should not be happening considering the cost of the hotel. Granted, we were "upgraded," but I really feel like it could have potentially been a downgrade because some things were just gross. The pool and beach were really nice, and the room itself was nice. However, I don't think if I returned to Cancun that I would stay here again. I was not impressed. If you do book, proceed with caution.More
This is a great hotel, very clean and staff friendly, food good, steakhouse is a must when you get here, steaks cooked to perfection, drinks are NOT watered down as some people think, free room bar and restocked every 2 days, always come to riu hotels when I'm in cancun, 10/10More
Fabulous Holiday 2017
We just got back from this amazing Holiday we went 5th June for 11 nights. It was a family Holiday and there were 5 Adults and one child age 5. On arrival we were met with the most amazing friendly staff. Check-in was very quick and the receptionist explained everything thoroughly. You receive cards for the rooms also cards for the pool towels which you collect every day by the pools. She also explained how to use the free safe in your rooms. You must return all cards on checkout otherwise there is a charge. It was my Husband birthday on the day we arrived and when they found out there was a bottle of fizz put in our room. The rooms are lovely and spaceous very modern with free optics bar and a fridge filled every 2 days with Beer, water, pepsi and sprite. There is also a hair dryer and iron and ironing board in wardrobe. You have loads of wardrobe space and drawers. The pool area is spotless and pools checked and cleaned every day. There are plenty of sun loungers around the 4 pools and also on the beach. My grandson went to kids club a couple of times and he thoroughly enjoyed himself, The only down size of the hotel was the evening entertainment. They do have a kids club, The location of the hotel is great so you can go out to local Bars/Club. There is also a nightclub in the Hotel which opens at 11.30. You also have a sports bar which is open 24/7 where you can get tea/coffee alcohol and snacks. The one thing we didn't like was the slamming of doors by other guess on your room floors and corridors. The food was great with plenty of options. You also have specialist restaurant that you can use which were lovely. All the staff are amazing and friendly especial Wilma she always had a smile on her face and a great worker. I would defiantly stay here again 10/10More
Riu Cancun review
Just returned last Tuesday from the Riu Cancun, this being 2nd time in Cancun. Simple process checking in and receive a nice drink on arrival, first impressions were good, requested high floor and was provided with one. Unfortunately I must of missed other reviews as we were placed on the 13th floor which is the only floor in the hotel which has a terrible view. If you sit down on the balcony you are unable to see anything but a brick wall, I'm 5ft 10 and had to go on my tip toes to "have a view". From what I understand Riu place all Thomson customers on low floors or the 13th as they won't pay the hotel as much as other companies, therefore a complaint will be going into Thomson and not the Riu. We requested at reception to be moved and at first they said if it's due to the view we cannot offer a transfer, cut a long story short we upgraded for 2 nights (500 pesos a night which they gave 50% discount so was equiv of £10 per night) then after that we were moved to a 9th room floor which was no problem. Food/Bars all very good service, tipping always goes a long way in Cancun so a tip now and again for the waiters gets you served first and they will come to were you are sitting and provide a service. I would say that the buffet restaurant is probably the best one I've been to, generally the quality is not great and they are very repetitive. However this was good quality and varied.***** Entertainment: I'd like to say a thank you to Fernando and Omar, two great guys who are part of the entertainment staff and always wanting to get you involved (And the twins, they only started as we arrived and could not speak English, within the two weeks they had come on a long way and will be good staff going forward). If your going out of a night time, I would definitely recommend going out with the animation team, good laugh and hassle free. Personally, I wouldn't recommend this hotel for families or older couples looking for a relaxing holiday as there is music on all day round the pool and plenty of people drinking all day and can get quite loud however there is a quiet relaxing pool around the other side of the hotel. Location of the hotel is fantastic, the Cancun strip is within a 5minute walk. You've got clubs, bars and restaurants, everything you need. The weather when we stayed was brilliant apart from a few showers in the afternoon and one day which was overcast but you would expect that going to Mexico this time of year.More
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