This mega hotel breaks the 1,000 mark for rooms. And there’s a private beach and golf course, too.
This one’s great for families, thanks to its huge rooms. As for the pools, there are a couple of lake-style numbers and a waterpark for kids. Dining highlights include a Mediterranean à la carte and a sushi place.
It’s surrounded by tropical jungle. And guests have their own 1.5-kilometre stretch of private beach. Look out for turtles – this is a local nesting ground. Plus, buzzy Playa del Carmen is only 40 minutes’ drive away.
TripAdvisor Traveller Rating
Based On 13535 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Three à la carte dinners per week. Selected local-brand alcohol, wine, beer, cocktails, soft drinks, tea and coffee until 23.00 or 02.00 in the disco. 24-hour snacks.
Facilities ► View all
Kukulcan main buffet restaurant
There's international dishes on offer for breakfast, lunch and dinner at this place.
Throughout the day and evening, the hotel runs a packed entertainment programme. Popular shows include karaoke and live music. And for a charge, you can check out the authentic Fiesta Mexicana every Thursday.
A sauna, a steam room and a wide range of reflexology and massages are available.
Rooms ► View all
Master 2 Bedroom Family Room with Balcony or Terrace and Interconnecting Room
Family Junior Suite Balcony/Terrace
The family junior suite comes with either a balcony or a terrace. The suite will be air-conditioned with a king-size bed, a child's bed and an extra bed. also included are tea and coffee making facilities and a TV.
TripAdvisor Reviews Show more reviews »
Amazing Holiday !
Great hotel all the staff are friendly and very efficient , the place is very clean and the gardens are kept lovely. The pool area is nice and we never had any problems getting a sunbed ,I do wish though that people wouldn't put towels on sunbeds then disappear for the day ! (Maybe the hotel should enforce what the signs say that towels on sunbeds will be removed ). The buffet restaurant serves lots of different food choices some dishes could have been a bit warmer but on the whole very good , the A la Carte restaurants we tried were excellent apart from the Mexican with which we were very disappointed with. The transport round the hotel is very efficient we couldn't have managed without it as the hotel is spread over such a large area , no problems for anyone disabled we needed wheelchair access and didn't find anywhere we couldn't go , I would recommend sending the hotel an e mail in advance to request a ground floor room as there are no lifts to higher floors ! Mosquitos ouch we took the strongest strength Jungle Formula and it was useless got loads of bites after talking to the Rep. we bought some Off from the shop it is brilliant and didn't get bit again . Tipping is a must the staff earn very little and really appreciate a tip , all in all a fantastic holiday and would love to one day return .More
An honest very full review.
I would like to preface this by saying that this was my first time ever recalling all inclusive, and to anywhere in the Caribbean and Mexico. However my partner has been travelling to the Caribbean and Mexico for the past 20 years, and this was her 5th time in Mexico. She's been to the best and worst of all-inclusive hotels. Also, this review is rather long, providing as much detail as possible. After a 10 hour flight, and hour and a half coach journey, the check-in process was really smooth and quick. We got a margarita while in the queue, and then once checked in, received two towel cards to exchange for towels at stations near the pools, and two cards for our room. We were in room 31415. After booking in, I greatly recommend walking a bit to the right and speaking to guest services to book all your a-la carte restaurant meals. You get three bookings per week. We did this and got nearly every meal booked at a decent time, usually around 7pm. The Brazilian, La Gran Tortuga, was the most popular and could only get booked in a week and a half later, so get that sorted if you want to visit. Will cover the restaurants in more detail later. We arrived in the middle of a tropical storm, so the whole resort was a bit wet, but that didn't stop anything from running smoothly. We got taken to our room on a trolley so we didn't get soaked! A bell boy took our luggage to our room separately and they arrived about 10 minutes after we did. Room: The room was lovely and spacious, everything was very clean, the mini-fridge was stocked with a couple of beers, a couple of Cokes, a Fanta and a Sprite (and was kept re-stocked throughout the whole holiday, without feeling like we had to leave a tip). The air conditioning was perfectly adequate, and a fan was there for good measure, especially after day-long excursions and just a retreat from the heat. The jacuzzi bath was nice and the toilet and shower were kept very clean. The bed was very comfy and spacious, there are 2-3 sockets for charging devices (they're the fairly terrible American sockets, so adapters are required). We opted not to pay for the safe, just keeping our valuables with us or locked in one of our suitcases, and made sure not to leave any cash out that could be mistaken as a tip, no issues with anything being lost or taken. The TV has a range of channels, including Cartoon Network, HBO and a few movie channels, and overall a decent range of English and Spanish speak channels, more than I was expecting in a Spanish-speaking country. Just a quick note, not sure it has been mentioned yet here, but Wi-Fi is only available for free in the lobbies, outside of that, you have to pay for it. However you can log into the paid for Wi-Fi simply to access the Bahia Principe page, to check reservations etc. Pools: There were at least three pools to choose from on the Coba site, although we also had access to the pools at the Tulum. They were kept clean and tidy, and were really easy to find and access. There's an adults only pool too! Each pool we found had a swim-up bar, with a wide selection of both alcoholic and soft drinks, and all could also make a big selection of colourful cocktails. We recommend the Riviera Maya cocktail! Beach: The beach itself was rather nice, although was quite rocky in some areas, making it hard to swim out too far. However other areas only had small rocky patches and turned into sand further out, making it easy to stand and see all the fish that swim by. There is an obvious wave-breaker placed out at sea that prevents anyone swimming too far, however, it does its job very well, making the paddling area a great deal calmer than further out to sea. There were always a lot of empty sunbeds here, each of which are under shade, and can be moved into the sun if you want to move them. There are also bars dotted along the beach, supplying drinks all day. Also one of the days we were there, the staff set up a small stand around 1pm until 3pm-ish that served fajitas that you could make and fill yourself. Bars: We visited the lobby bar on a number of nights, usually after eating at the buffet, to make the most of the drinks available. We also accessed the free Wi-Fi while here too, as we didn't see any point to paying for the Wi-Fi as we don't go on holiday just to sit on our phones all day. There were a wide selection of hot drinks and soft drinks, as well as spirits and cocktails. They also have a long table with different flavours of tequila for anyone to try, which you can help yourselves to. Restaurants: The food at this resort was amazing! At no point did either of us have an upset stomach or anything from the food, which is impressive since I had seafood of some sort pretty much every day. The Kukulkan buffet is huge. It has a massive selection of different foods to choose from for every meal and everything was well prepared and very tasty. To name some of the food choices present, there was sushi, salads, Mexican food (both traditional and some tex-mex), fruit, fish, steaks, burgers, pizzas, chips, breads, soups, pastas, ice cream, desserts and an Asian counter. Also at breakfast, you can get fruit, toast, empanadas, omelettes cooked to order, eggs cooked however you want, bacon (no "proper" English bacon sadly, only American style streaky and turkey bacon), yogurts, breads and pastries. There is so much choice! Even if you don't fancy trying anything new, you'll be hard pushed to find nothing at all that you want to eat. There is also a child's section that on different days included shaped jellies, sandwiches, fruit and some other fun shaped foods. They have themed nights at the buffet too, while there is a large selection of the foods like normal, they switch out some of the dishes to fit the theme. They have Mexican themed, American, Canadian, Spanish, Gala Dinner and a few others. Tables can be in short supply. The earlier you arrive at the buffet, the greater the chances of finding a prepared table. Sometimes you have to make the most of an empty table and get your own cutlery. The staff there work incredibly hard, but are understaffed and overworked. As a personal recommendation, try nachos with frijoles (proper refried beans) and on Mexican nights, the Chicken Molé (no burrowing animals harmed in the making of this dish, it's chicken in a smokey, rich chocolate sauce). You're also able to make the most of the the buffet the the Tulum which a number of review here have said they preferred, but the food is the same, the only difference is there is an open air fountain in the middle of one of the seated areas, and the food area is air-conditioned. Onto the a-la cartes, we visited the Cozumel (Mexican), Mediterraneo, Nikkei Mashua (Peruvian/Asian fusion), Don Pablo (Gourmet), Mikado (Japanese) and La Gran Tortuga (Brazilian rodizio). Each one was incredible! All the staff there were incredibly attentive and helpful. If I took a photo of the menu, I'll attach it to this review. Will give a brief overview of each; Cozumel - Mexican food, buffet starter and desserts, ordered main meal, very tasty food but majority of the food can be found in the buffet on Mexican night. Mediterranean - all things Mediterranean, some of the best seafood dishes I had out there, excluding the Japanese at the Mikado. Buffet starter, lots of seafood and fish steaks. Nikkei Mashua - booked this not knowing what to expect, but it surpassed all expectations. A fusion restaurant, the menu comes with a glossary to describe all the terms in there. There's a nice mix of seafood and other meats to choose from. We both highly recommend this restaurant. Don Pablo - Gourmet food, an interesting selection of food, many of the descriptions seemed to be there just to show off, but the food behind the descriptions was delicious! It looks like quite fancy food, but can be quite filling, also you get a few dishes extra to those you ordered (we had a pork rib served before our ordered starter). This restaurant is over in the Tulum, and men must wear long trousers. Mikado - Japanese food, we booked the Teppenyaki show table which we also both recommend, but you can also just book standard tables too. Lots of sushi to chose from as starters, and a nice variety of meats that were cooked right in front of you as part of the show. Brazilian Rodizio - A meat feast. Buffet starter, after that we were given some grilled vegetables, and then a waiter comes around with traditional swords with a different type of meat on each sword. You're given a card that's green one side and red the other. If you want the meat, have it green side up, then flip it over to the red side of you don't want anything. We were served lamb, roast beef, steak (cooked to your taste), chorizo sausages, and a few other meats. Incredible food, massively recommend this one! Staff: The staff here are amazing! Everyone said hello and were always happy to help with anything. The bartenders were always happy to get us any sort of drinks, waiters/waitresses were working non-stop to clear tables and bring water/coffee/other drinks in the buffet. Sadly, the hotel is definitely understaffed, as sometimes tables in the buffet were left for quite a while without being cleaned, as the staff were busy helping others and cleaning as many tables as they could. Entertainment: The day entertainment was very consistent and usually had a range of activities, from water polo, archery and rifle shooting to the usual drinking games and movie/music trivia quiz. The prize for winning was commonly a bottle of tequila that'd you'd have to collect at the show in the evening, although on occasion, the top prize was a dolphin encounter! The evening entertainment wasn't too bad either. The show was different each night of the week, but usually repeated each week. We watched the Lion King, a Michael Jackson show and a magic show. The Lion King wasn't too bad, although it seems to be more aimed at children than adults, and the sound mixing wasn't good. We ended up leaving 15-20 mins in. However some of the costumes were pretty good as well as the make up! The Michael Jackson show was rather fun, I'm not a massive fan, but the show was more entertaining than I was expecting. The Magic show was also entertaining. Trips: Won't put too much about the trips here, as the hotel had little to do with these. We visited Xcaret and Xel-Ha, both of which I highly recommend. We had a day as dolphin trainers in Dolphinaris in the Grand Bahia Principe Tulum, and also had a jungle trek on horseback at Rancho Bonanza, both of which were also great fun and incredible experiences. We also made trips into the towns of both Playa del Carmen and Tulum. We travelled to each using a collectivo, going on the advice of other reviewers on this site, and found that they were fast, safe and cheap, at only 40 pesos per person, per trip. A lot cheaper than the taxis, which we found out could cost 1000 pesos for the same trip. They're mini buses and are usually marked with the word "Collectivo", and the driver is usually out looking for custom. They were easy to pick up from the main road outside the hotel, and if there isn't one there already, they arrive quite frequently. Downsides: There were very few downsides to this whole holiday, and most of them were due to other guests rather than the hotel itself, and there was little they could have done about it. Firstly, there aren't enough sunbeds around the pools, both in and out of the shade. We'd arrive around the pool some days around 8 to 9 and there wouldn't be any free beds at any pool! Secondly, people reserving sunbeds is getting a bit stupid. While it's irritating, if a sunbed is reserved and the occupants turn up early, but it's unacceptable when sunbeds are reserved before the sun comes up, and then the occupants don't turn up until midday, only stay for a couple of hours then leave. The extra large inflatables (e.g. the massive unicorn this year) were also a massive pain as well. There is nothing wrong with children having them, but when the children are in them while getting drinks at the bar, or with parents at the bar, blocking off a large chunk of the bar. Other people refusing to take responsibility for their children were the source of a few problems too. While 90% of the children were fine and well behaved, the remaining 10% were annoying and the parents didn't seem to care. These children were running around the buffet and around tables other than where their families were sat, disturbing other diners (including us). Also running into the waiters and others holding plates of food. The worst was when some children were running around the Brazilian, with the waiters holding the ceremonial swords of meat and sharp knives to serve the meat. We appreciate that it is a family friendly resort and understand that they want to have fun, however some respect for other guests who do not want children running and screaming around them whilst they eat their dinner would not go amiss.More
Ignore the negative reviews!
Having read a lot of negative reviews o was apprehensive about staying here. However my experience tells me that those people complaining are really being extremely picky. I'm going to write a very detailed review for anyone that is like me and has been made apprehensive having read bad reviews. Check In - we were checked in within 10 minutes and were served with a lovely cocktail while we waited and we were the. Escorted to our rooms Rooms - air con worked great, fridge re stocked daily and room cleaned daily. There really was nothing to complain about considering we only slept in the room. The Pools - the pools are great and having read precious reviews saying that you have to get up at 5 to get a sunbed I can confirm this is not true at all!! We got up at 8 and always found a great spot. A la cartes - these are great! We did the Brazilian, don pablo, the Japanese and Le gourmet. All were amazing and well presented. The only thing I would say is that if you're not a fan of sea food or are a veggie then the choice is slightly limited. Mosquitos- literally the only downside to the holiday is the mosquitoes. The hotel do their best and spray the grounds and have repellent candles. JUNGLE FORMULA/ DEET BASED REPELLANT does not work! Me and my partner absolutely covered ourselves in it and still got bitten to shreds for the first few days until we were recommend a spray called OFF which is an orange can and is citronella based. They sell this at he hotel or I imagine it can be found on Amazon quite easily. THIS SPRAY IS A MUST. after we'd purchased it we didn't get bitten at all anymore. Tipping staff: if like me you come from the UK then you may find the whole process of tipping a bit awkward/confusing. Fortunately we come from a country that pays a decent minimum hourly wage compared to other countries. Service/waiting staff in Mexico get paid around $5 A DAY, not an hour. It really wouldn't hurt to tip a few dollars every now and then. Top tip: cash machines here give your card back AFTER your cash. Don't do what I did and walk off with your cash and leave your card behind and then have to go through the process of cancelling it etc.. Overall we had a great stay here and would definitely recommend it! It's very child friendly so the only thing I would say is if you're not a fan of children then perhaps stay somewhere else that's adults only. More
Amazing as always
Christian Loeza one of your bellboys is one of the nicest and friendliest person I have ever met .. dont get me wrong everyone is great that we have had dealings with and nothing but helpful but Christian is a diamond and has become a great friend ..One other thing ... the Don Pablo restaurant that everyone told us was the best wasn't !!! La Gormet is 10 times better with a better menus and quality of food total different atmosphere ... having said that the Don Pablo was ok and a lovely place well presented as expected from anywhere in the hotel area we did enjoy it .... But the La Gourmet, Mashua, and the Italian and the Mikado was 10 times better and should be highlighted as such. All in all an amazing time a great 2 weeks and our 2nd great experience with you, my wife and I had a few tears when we were leaving. We are hoping to return next year but it depends on Thompson as they seem to be putting their prices up 🙈.. We love your country the Coba your staff and your food, culture and all you have to offer hope to see you soon. We would again like to commend Christian Lueza (bellboy) and also Daisie (waitress) who made our stay very special and enjoyable they are very professional and nothing is too much trouble for them as I have said ALL your staff are highly commended in our eyes but these two are little diamonds and made our stay very enjoyable . Ivor and Amanda Anthony (room number 30530 from 2nd September to the 16th September)More
Great hotel - staff were lovely - food was great - the facilities and the evening entertainment was very good. The shuttle bus service around the hotel was fantastic. The a la carte restaurants around the resort were very good indeed!More
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Items marked with * incur extra charges which are payable locally
You can use facilities in the Tulum and Coba section, with the exception of the gourmet and buffet restaurant in each hotel, which are reserved exclusively for residents of that particular hotel.