This mega hotel breaks the 1,000 mark for rooms. And there’s a private beach and golf course, too.
This one’s great for families, thanks to its huge rooms. As for the pools, there are a couple of lake-style numbers and a waterpark for kids. Dining highlights include a Mediterranean à la carte and a sushi place.
It’s surrounded by tropical jungle. And guests have their own 1.5-kilometre stretch of private beach. Look out for turtles – this is a local nesting ground. Plus, buzzy Playa del Carmen is only 40 minutes’ drive away.
TripAdvisor Traveller Rating
Based On 13165 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Three à la carte dinners per week. Selected local-brand alcohol, wine, beer, cocktails, soft drinks, tea and coffee until 23.00 or 02.00 in the disco. 24-hour snacks.
Facilities ► View all
Kukulcan main buffet restaurant
There's international dishes on offer for breakfast, lunch and dinner at this place.
Throughout the day and evening, the hotel runs a packed entertainment programme. Popular shows include karaoke and live music. And for a charge, you can check out the authentic Fiesta Mexicana every Thursday.
A sauna, a steam room and a wide range of reflexology and massages are available.
Rooms ► View all
Superior Junior Suite with Balcony or Terrace
The superior junior suite comes with a king-size or two double beds and a sofa-bed. Rooms are bright and spacious with a warm, inviting colour scheme and living area to relax in. As well as a ceiling fan, hydro-massage bath and shower, iron and ironing board and an alarm clock.
Master 2 Bedroom Family Room with Balcony or Terrace and Interconnecting Room
TripAdvisor Reviews Show more reviews »
Spent 14days great hotel attentive pleasant staff,clean and excellent choice of food only 2 moans when eating meals at busy times air conditioning not adequate to keep restaurant cool, although plenty of sunbeds not enough sun canopies otherwise fantastic place for holiday.safe supplied but extra payment required.More
Would Never Come Back!!!
1: This hotel does not have a beach of its own. You have to take a shuttle bus from the lobby over to a sister hotel to go to the beach. The beach is small and rocky, 2: The beds are as hard as rock, like sleeping on a board. 3. They still use the antiquated system of needing reservations for the al la cart restaurants. Only one reservation for the three nights we were there. 4. We were told that restaurants were booked solid and had very limited choice of where we could eat. 5.They managed to screw up our reservation from the Japanese restaurant to the Seafood one, and one in our party is highly allergic to seafood. 6.Earnesto the manager of the Japanese restaurant "made it right" and let us in when we explained our circumstance to him. 7. Even though we were told the restaurants were booked solid...we noticed lots of empty tables when we walked by several of the a la cart places while walking to the buffet 8.The main buffet was substandard!! and unairconditioned. The first night we were there it was especially unbearable!! 9. Both of our room keys quit working....when my husband went back to the lobby they re-coded the card....those didn't work either...and he had to walk back again...which was a long walk. 10. There is a safe for valuables...but when you get to your room you realize you need to purchase a key for it for 5 dollars a night. Would be nice if they offered you that information and a chance to purchase the key upon check in. 11. We were at the resort and had an appointment with the wedding planner for our daughters upcoming wedding. Our daughter and our fiancees flight was delayed , so we went to meet with them. Not even offered a glass of water and it was sweltering hot!! Staff did not appear to care whether we booked with them or not. Did not go out of their way to try to make a "sales pitch" at all. 12. It was very easy to strike this facility off the list of places to possibly hold our daughters wedding. 13. Poorly lit walk waysMore
Beautiful, large, clean and well organised!
I have spent 10 days at the property with a group of 150 people and everything was perfect. The hotel was always taking a step further of our needs. Great team to work with! Inmaculada, the operation manager did a wonderful job taking care of us at all time. She even came and pick us up to go to our different events location. She was always ahead thinking of all the little details and making sure that everything was covered. We had private breakfast and lunch section. They have made our conference rooms comfortable by adding extra AC machines (we are Canadian, use to cold weather), the coffee breaks were exceptional with lots of choices. The welcome cocktail was extraordinary and our farewell Gala night was the most Epic Mexican night I've never experienced! Bahia Principe went all out! WOW WOW WOW! They have provided our group with special bracelet so we get to experience the different section of the resort. Yes the resort is bigger than my home town, but you don't feel it. The main areas are not really crowded and there is always different train transportation so you can easily make you way around it. The restaurants à la carte are delicious and the service is A1. The biggest buffet I've never seen so far, and I had the chance to seen many, with plenty of choice and even vegan section. The animation doesn a wonderful job. There is always something to see or to go. At night, in each lobby there is special entertainments such as DJ, bands, etc. There is a good variety of show at the theatre every night and you also have the Hacienda that has various night entertainments. The disco could be updated, I didn't really like the way it built with the dance floor on a lower level and the bar stuck in the corner with long lines and full white lights. The sound system was a bit echo as well. Also, I would add more bartender in the lobby at night. It was a bit long to have a drink before or after dinner. Otherwise, the room are large, comfortable and clean. All the night entertainment are located far from the room so you don't hear anything. The food was delicious everywhere on the resort. Shout out to the Nikkei restaurant and its chef Daniel. My favorite on site. The mix of peruvian and Japanese cuisine is just amazing! Think about it: ceviche and sushi in one meal!!! Stunning! Thank you Inamaculada, Alberto, Sabrina and everyone at the resort. I will come back for sure! Oh and by the way lots of the staffs speak French on top of their English which is incredible and truly a plus for my Quebecois team!More
Passed it's prime
We travelled as a couple 4th June for 2 weeks for our 25th wedding anniversary and had a great holiday but far too many niggly things for 5 stars. Room-very musty and got worse as the 2 weeks went on. Walls were very thin could hear every word/step/scream and if a guest above was having a Jacuzzi it was like a tank rolling about above us which was fine at 6pm-7pm not so good at 4am which happened numerous times. Tv would continually switch itself off if we were just chilling watching a movie. Beds were quite comfy though. One night the guest above thought our room was his and walked into our room at 10pm using his room key luckily I had shorts on and jumped up and I think he got more of a fright than us, I phoned reception and spoke to them next day and they accused us of imagining it!! Got no feed back so don't know if he was given a new keycard or not but it didn't happen again. Bar area-was ok but preferred tulum as was far nicer. It's a bit strange that everything just switches off at 11pm lobby bar closed and if you wanted a drink you had to go to the snack bar which didn't have a bar feel as people were just chilling having something to eat so you had to go away down to the hacienda which was just too much hassle every night. We had a couple of late bookings at the al a carte restaurants and couldn't even go for a drink after so just trudged the 5 miles back to our room. Pools- be prepared to be up early to get loungers as I slept in one morning and everyone had a towel on it, 06:30 if you want one in the shade. We preferred the small Jacuzzi pools as they were quieter and adults only, they were nice in the morning but when the group's of loud and obnoxious Canadians finally arose the quiet was gone as there every word is screamed at each other also this same idiot every day would appear in the pool with a small glass tumbler in one hand and a cigarette in the other and sit in the pool, the barman would make him put it out and swap his glass for plastic but what goes through some people's heads!!!! I'd have slapped him happy if not with my misses and I didn't fancy a few weeks in some Mexican hellhole jail so sat raging until we left to go back to our room. Also unless your 18-25 stay well clear of the swim up pool bar pool as the water was disgusting with drunks sitting there for hours, it was obvious where they were going for a pee. We loved the food here and have no complaints other than the service in the main buffet is non existent, good luck getting a clean table and a drink after 19:30 as you'll need it!! Overall I'd say the place is a bit run down certainly not 5 stars by any stretch of the imagination and if the Canadians could just come out of their bubbles and realise other people are trying to have a holiday it would be nice as they were my real gripe about this place.More
Stayed for 2 weeks June 6-19th 2017
Stayed at Tulum 12 years ago. I can confidently say the beach has gone way downhill since then. Lots of rocks and very tiny swimmable area now. You can walk around Coba but you can't really walk to the other resorts unless you want to walk along main roads with buses and trucks and no sidewalks. Trams are easy to use but can be suuuuper busy at times. Fight to get on at night sometimes even. AVOID exclusive club Do not get roped in by the "Exclusive club" people, they are vultures. 1 hour for 40$ USD towards an excursion turned into 3 hours. We got driven around and told "you can do this, next visit tho we can't help you now." Then the prices came in. They wanted 14k but promised us 3 vacations, we still had to pay for (only $320 a week, per person!) plus flights.. then we said no. They said someone else will come help us leave and the new guy was so very angry and super serious. "Okay how does 8k sound?" Uh no.. after about 30 mins of saying no he got another guy to come "Okay how does 4k sound"... after another 30 mins or so he finally let us leave. It's a time share with many many reviews of people just trying to get out of it. Maybe get the free excursion money, but it will waste away a decent chunk of your time. Maybe it's worth it if you visit the Bahia A LOT but the minimal perks just aren't enough. Express check in, a small beach with other members and shuttle service, too expensive for silly frivolities. TIPS / Advice Although all the lounge chairs around pools say Do Not Reserve, they all get reserved. We were able to find some most of the time directly in the sun but if you wanted shade, wake up early to reserve them as everyone does it. Pools are relatively clean, people can be a little gross though. Around the big pools swim up bar we saw a few people with a plate of chicken wings wiping their hands on their shorts, pretty nasty. Bring bug spray, had about 4 mosquito bites. I didn't really see a lot but they are sneaky! Sit at Buffett tables with glasses or take glasses or you may not get served. People will take your glasses if they haven't been filled while you're at the buffet getting food, had that happen at least 4 or 5 times. Also sit as close as possible to the waiting staffs stations or again you may go unnoticed. All in all we had a fun 2 weeks. Mashua Nikkei restaurant was our favorite out of the six we tried. Brazilian was good but very dirty as the meat from the spikes they carry around falls on the floor often it was kind of gross. Don Pablo was fancy but nothing special. Tequila was alright, they have a mariachi and who goes table to table so be prepared to tip. Fun place, but probably the busiest of all the resorts so you can't expect individual attention from the staff as they are always busy. Worth the price though I would say. More
Things To Do View all »
Items marked with * incur extra charges which are payable locally
You can use facilities in the Tulum and Coba section, with the exception of the gourmet and buffet restaurant in each hotel, which are reserved exclusively for residents of that particular hotel.