This mega hotel breaks the 1,000 mark for rooms. And there’s a private beach and golf course, too.
This one’s great for families, thanks to its huge rooms. As for the pools, there are a couple of lake-style numbers and a waterpark for kids. Dining highlights include a Mediterranean à la carte and a sushi place.
It’s surrounded by tropical jungle. And guests have their own 1.5-kilometre stretch of private beach. Look out for turtles – this is a local nesting ground. Plus, buzzy Playa del Carmen is only 40 minutes’ drive away.
TripAdvisor Traveller Rating
Based On 12767 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Three à la carte dinners per week. Selected local-brand alcohol, wine, beer, cocktails, soft drinks, tea and coffee until 23.00 or 02.00 in the disco. 24-hour snacks.
Facilities ► View all
Kukulcan main buffet restaurant
There's international dishes on offer for breakfast, lunch and dinner at this place.
Throughout the day and evening, the hotel runs a packed entertainment programme. Popular shows include karaoke and live music. And for a charge, you can check out the authentic Fiesta Mexicana every Thursday.
A sauna, a steam room and a wide range of reflexology and massages are available.
Rooms ► View all
master 2 bedroom family room with balcony or terrace and interconnecting room
superior junior suite with balcony or terrace
The superior junior suite comes with a king-size or two double beds and a sofa-bed. Rooms are bright and spacious with a warm, inviting colour scheme and living area to relax in. As well as a ceiling fan, hydro-massage bath and shower, iron and ironing board and an alarm clock.
TripAdvisor Reviews Show more reviews »
Repeat customer of 16 visits receives incredible care
I love this resort. When they say you are family, that is truly how you are treated. I became seriously ill at the resort. The Manager, RODRIGO ESCÃRCEGA, himself came to help transport me to the Doctor. He then had us moved from our room on the third floor to the main floor. The resort Doctor, Paramedics and Hospital staff were incredible. When I returned from the hospital the bellman, CHRISTIAN, transported us to room. He was thoughtful and caring. VICTOR, CHRISTIAN and all of the other bellmen have always been wonderful to us. We have stayed at all 4 of the Playa Del Carmen and highly recommend all of them. The restaurant and entertainment staff at Sian Kaan are fantastic. Thank you my friends for making us feel so cared for. We will be back!More
Excellent resorts for kids
The best thing is you can take the free trolley to visit all 3 Grand Bahia Principe resorts. You will be able to eat and swim at GBP Coba and GBP Tulum but not Akumal. Tulum is close to beach. If you stay at Coba, you can take the trolley to beach. It only takes 5 minutes. We sometimes walk to the beach. My kids like to swim in the pool so Coba is good for us, which has better price. The magic show and circus show are great for kids. More
BEST VACATION EVER!!!!!!!
Visited GBP Coba, We stayed 9 nights in a King Bed Suite, which cames with 2 extra full beds for the kids. 4 resorts within the complex, Tulum, Akumal, Coba and Si'an Kaan. This is a fantastic resort, the trolleys that take you around are great, Never had to wait long to get anywhere. The food is sooo great, doesn't matter where you went but if you go check out the Brazilian Steak House for sure (they have a "dancers show" on Fridays). We also did the Mediterranean, the Gourmet and the Japanese, all of them were great in food and service. Servers there were great and fun too. Food amazing. We like to go to the pools at Tulum resort, and also at Coba. Great ambience all around the properties. The beach if also great, there is a place for everyone, but tried to make it early to get a better place. Lots of Europeans there this year, Spain, France, Russia, Germany are the most common, Sunquest service was great, our carrier was WestJet and Air Canada for the way back (They do charge $25 for each luggage).More
My Wedding Great - Everything else...not so much
Our first trip to Coba and we had a group of 19 including children with us to celebrate our wedding. Everything starting from check in had a bunch of hiccups but nothing catastrophic. They couldn't find our room information and we were there for over a half hour waiting with our 5 and 13 year olds. We did get "special" bracelets which were useless because our children didn't get them. We were also told with our wedding package that we would get a free room upgrade (if available) which of course it was not available and even though we paid for the room that was one up from the entry level room we got nothing extra for the extra money we spent other than a small welcome kit for our 5 year old. The rooms were ok, but i have stayed in nicer places for less money, also don't make the mistake of touching the lights to turn them on and use the switch, I got a shock from the light. The service was an issue, we had issues with cleanliness of the room as well as mini bar/coffee restocking. (Both of which we complained about and didn't get any improvement) Also, we didn't book our a la cartes the first day and so we only were able to do one as they were so booked up we wouldn't have been eating until 10:00pm and that doesn't work with children. The service at the bar was in my opinion ridiculous and could have been fixed with more staff. I felt bad for the staff because they tried to be friendly but were so overworked that they didn't have the time for pleasantries. The one staff member who went out of her way to be kind and take an interest was Carmen (hostess in buffet and a la carte), she was the best person in the whole resort, her smile made me smile as it was so genuine and I wish everyone there was as professional and kind as her! I also had my hair and make up done for the wedding and the spa staff was not great on communication but the lady who performed the services for me was kind and she did a very good job! The day of the wedding everything was great and the venue on the tulum beach was great except when i looked over and saw the garbage bags full of seaweed lining the ocean. Thankfully with different camera angles we were able to avoid having that in our photos. We did a lot of our activities as a group, and therefore we had a heck of a time getting back and forth from Coba to Tulum or anywhere that you needed to take the carts to get to. I had to complain a lot to get transport as we had to wait anywhere from 30 to 45 minutes every time. I thought such a large resort would be better equip to handle a small/medium sized group better than they did. There were carts at every lobby just sitting there which someone could easily have taken a group our size to where we needed instead of making us wait so long and have to get angry before doing something about it. I also had a guest with a stroller, i advise against bringing a normal one, and suggest an umbrella stroller that can be folded or you won't be able to get onto most spots on the carts. The buffets were decent and offered a lot of different seafoods. We also got quite annoyed in the evenings as we hung out on the white chairs just outside the lobby and around 11 pm they would make us stand up and take the cushions literally out from under our bums. Lastly, we decided to help my sister who is a single mother out by booking our 13 yr old in her room to bring her cost down (even though he stayed with us) but because she stayed a few nights less than us we had to check out and check back in which took quite some time even though they knew we were staying. The whole process was pointless. I appreciate how hard the staff works but they just made us feel like we were an inconvenience, and not guests like I have experienced at other resorts. We came to Coba on the recommendation of family members who had been there a few times, but even they said that it had gone down hill since their last visit and they wouldn't be back. If I had it to do over again I would have picked a different resort.More
Excellent time at an excellent resort
This was my second visit at the Bahia Principe (Coba - Royal Golden section w.Transat) in the last 18 months. The resort is huge !!! There is a tram system in place that will get you were you want to go but don't expect the efficiency of a public transit system ! (you are on vacation, after all....) The rooms are huge, clean, very well kept - it is not a secret that tipping helps a lot for everything in Mexico - and the food and drinks were, in almost all of the restaurants/bars, simply amazing. Service is impecable. Staff is generally very friendly (a big shout out and big thank you to Ivan Miguel, barman in the "Royal Golden" lobby, who we had much fun with, and who I can now call a friend ! - this guy deserves a "real" Oscar !....pero, Ivan es el mejor y un grande prefessional !) Grounds are amazing with the local fauna roaming around freely without being annoying a bit. The pools are also great but, appart from the smallest reclusive "adults only" pools, expect lots of animation ! BUT... unfortunately, nothing is perfect in this world, and this hotel does not make the exception. The cons: - Annoying/harrassing time share sellers - of course they will offer you gifts and free breakfast (?!?! isn't it an all inclusive?) in exchange for "an hour" of your time (which actually lasts for half a day of pressuring you into buying their own vacation package - time share. Been there, done that, yeah, Taught I was getting a bottle of tequilla on the cheap but I got to repeat the "no, not intersted" for a few hours, got the tequilla bottle and other cheap gadgets for the girls but it simply does not worth your precious time) To try to avoid: don't go or exit the main buffet via the main Lobby: go by the outside, on the side of the restaurant. -They want you to go to bed early: around 10PM, they close the bars and lobby lights ! No relaxing evening in the lobbies or the outside table setings for you after: you got to go to the Hacienda Dona Isabel to go to a noisy and "highly perfectible" club. Yes, there is a 24h bar,but it's not well indicated and the staff not very welcoming... Please, have something for night owls: A small recluse section, or better, a TRUE main lobby bar with a little background music would be great. -Tram system - as I was saying, evrything closes around 10, except for the club. Th tram system stops a little around eleven except for the Dona Isabel, which closes at the club closing time. Why this is an issue? The resort is huuuuge and you might have a late dinner reservation in a restaurant in another resort of the Bahia (Tulum, for example.) Should you get out of the table at the closing (10 pm or a little more) and decide to walk around a bit, there is a loooong walk to your room at the Coba (or Akumal of the Sian Kaan) unless you take a reandom tram that goes to the club and back to your hotel.... Not saying have the system working 24hours, just a little extension of the time with greater frequencies when restaurant closes.... - Internet - Yes, improvement was made. From 1h per device per day in the lobbies in aug 2015, they upgraded to Lobbies only internet (no more 1hr/device limit) which is good. If you wnat it in your room, expect to shed 50$ usd a week/device I did other hotels in the past years in Mexico (and elsewhere) and the trend is to offer resort-wide free access. ALL THAT BEING SAID.... I realize it does sound like I did not like it: on the very contrary ! I think this resort has much to the liking of most families, couples and solo travellers in search of more quiet travel (because: the absence of decent night life around and not single oriented) is much to my liking and I would not hesitate one second to come back of to suggest this resort to anyone who asks me. Again thanks for the time, the food and keep it "Excellente"!More
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€1,872 per personView details
Items marked with * incur extra charges which are payable locally
You can use facilities in the Tulum and Coba section, with the exception of the gourmet and buffet restaurant in each hotel, which are reserved exclusively for residents of that particular hotel.