The lively ClubHotel Riu Guarana caters for the whole family. A pair of outdoor pools hands out activity and quiet zones, and the entertainment team puts on a child-friendly line-up.
This hotel fits a lot into its clifftop spot – including two big outdoor pools and three restaurants. The beach is just a 10-minute walk away, too.
Palm-lined lawns surround a pool area that’s a honeypot for activities like water polo, aqua gym and al fresco sangria-making classes.
TripAdvisor Traveller Rating
Based On 2031 reviews
- Official Rating
- Floors: 6 in the main building, 2 in the annex
- Lifts: 4 in the main building and 2 in the annexe
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Full Board buffet meals, themed buffets twice a week and a choice of dining in the Asian or Grill restaurant. Unlimited local alcoholic and non-alcoholic drinks, until 24.00. Snacks at set times.
Facilities ► View all
Main buffet restaurant
A mixture of international and themed meals are served here. And just so you know, for dinner smart casual wear is required, so men need to wear full-length trousers.
A range of treatments are available, from manicures and pedicures to facials and eyebrow-shaping. Massage options include head, face, full body and hot stone treatments. The saunas are open from 8am 'til 6pm.
RiuLand Kids' Club
There's two kids' clubs here - one for 4 to 7 year-olds and another for 8 to 12 year-olds. A range of activities take place from art classes to evening entertainment. Kids club is dependant on availability.
Rooms ► View all
Twin Room with Balcony or Terrace
A twin room makes an ideal base for your holiday. It comes with a bath, hairdryer and a balcony or terrace so you relax outside.
Double Room with Pool View and Balcony or Terrace
Double rooms offer a little extra in the form of a pool view.. It comes with a bath, hairdryer and a balcony or terrace so you relax outside.
TripAdvisor Reviews Show more reviews »
Awesome hotel with plenty for family
Went here with wife and 2 teenage children aged 15 and 18 - fantastic holiday Staff awesome and so very helpful Facilities great and room excellent Pools perfect Not a single issue with sunbed and parasols For kids and active parents fantastic activities every half hour if you want it ( beach volleyball , football , water polo , water volleyball , pétanque , ping pong etc All activities organised properly and efficiently by activities team All inclusive - went for 7 nights and never ate same food twice as so much choice - and really good quality Don't drink so can't comment on alcohol drinks but non alco cocktails superb and never have to queue for drinks as so efficient Brilliant holiday , would return there in heartbeat Everything outstanding but the staff make a real difference here at all levels Well done to you allMore
Good holiday - hotel need a few tweaks
I consider myself to be a committed Riu Hotel fan. As a family and friends we have visited a number of Riu hotels in the last few year. Oct 15 - Clubhotel Gran Canaria - excellent; Oct 16 - RIU PALACE TIKIDA AGADIR - excellent hotel but poor outside of hotel; May 17 - RIU PALACE CABO VERDE - average hotel; July 17 - Clubhotel Riu Guarana - average / good in parts; next May 18 Clubhotel Riu Bambu Dominican Republic- ??. The best RIU so far for my family has been Clubhotel Gran Canaria. This had a better pool area and sunbathing area, which was less crowded. It had greater choice at meal times and the food was cooked better. The Guarana main restaurant is extremely busy, my tip would be to use the Grill restaurant for breakfast and lunch. Much has a much better layout and a more modern and relaxed atmosphere. The themed grill evening in that restaurant was very good, but you cannot eat in this restaurant at dinner time every day, as it is seen as a speciality restaurant. Although, we never had a bad meal, it did become a little repetitive. I celebrated my 40th birthday during our stay. The hotel (when asked by my family) set up a special table for a fizz breakfast. This was nice. I also received a Riu beach bag delivered to my room. I would have loved an upgraded room on arrival, but I guess this is a business which has to maximise profit. Saying that, I paid £3300 for one week stay for 2 adults and 1 child. I don't think this hotel provides that value considering you can pick up budget airlines flights to Faro for £50 return. I I wouldn't book this hotel through Thomson (TUI) again. If I were to return, I'd book when RIU has discounted offers on rooms and book flights directly. The rooms were spacious and cleaned well. Not the most modern considering it has been refurbed early this year. The beds were not comfortable and air conditioning poor. I travelled in a group of 3 rooms and they all felt the same about the beds and air-con. Wifi worked well all week. This hotel didn't have bar in the lobby. The first ever hotel that I've been in without one. Didn't get that. The drinks were average. Small cheap plastic glasses during the day and small glasses for beer in the evenings. The beer was flat and barely kept a head. Limited choice of pre-mixed cocktails. Couldn't have a cocktail outside of the menu, meaning a mojito was a 'sorry- we are not allowed to make it'. Never got tipsy drinking in the hotel - led me to believe plenty of watering down going on. We had a few drinks in one of the bars near to Olhus D'Agua beach - 10 mins walk away. 5 euros for a proper cocktails and 1 euro for a good pint! Finally - after a few - a good feeling!!. The entertainment team were generally good. Good day time activities and some good shows kept my son entertained. Not the best shows but better than the external acts. Plenty of energy and a bit of fun. The bar staff and waiters were generally very friendly. The only waiter service was collecting plates and glasses. Everything was self service and I missed table service. It was good the see the managers hands on, directing operations. In conclusion, we enjoyed the holiday, but we didn't get value for money for the amount we paid. I'd consider this hotel to be a better 3*, but Thomson have rated this a 5* Platinum for the 2018 brochure. It is never that, trust me, as you can see, I have been to a few of the RIU chain.More
BAD Experience - Oriented more towards cost cutting than guest experience
My wife, our baby and I spent a week at this hotel because we have been to RIU in Cap Verde and we really enjoyed ourselves, this time however, we were VERY VERY disappointed. First the booking process was a disapointment, we booked a first time in the website, and then a few days later we found a cheaper price on their website (300 euros less for 1 week) so i asked by email if we can get our price down or get an upgrade, they told us the prices havent moved. So we cancelled our reservation and rebooked a better room (family room with a sofa) 250 euros cheaper, and we were still interested in upgrading in a junior suite, so the customer rep promised us a free upgrade as an apology for this issue. when we arrived they gave us a room promising us its a Junior Suite, it wasnt, it was exactly the room we have booked (as we judge by the picture provided in the official website). so the room had stairs in it while we had a one year old baby (who fell down the stairs more than once, which is exactly what we tried to avoid by asking for an upgrade that we had no problem paying for), we also had to pay for the parking 42euros for the week and for wifi in the room 20 euros a week... good start.. Yes this hotel is crowded by design, easily around 2000 people, which makes the service AWEFULL by construction, and before I start my review here is a note to management: you can not blame everything bad on the number of guests, if you can not handle 2000, scale it down to less and give your guests the attention they deserve. You are excellent at cutting costs (in ways far from being subtle and very innovative) but sorry you are the worst at running a hotel. When you arrive they tell you that you can get a 1,5 litre bottle of water everyday, all for the purpose of saving the cost of the bottles of all the people too lazy to go get one. So everyday you have to come all the way to the reception from your room (which in our case was in a separate building easily 500m and 2 busy elevators away) to get the water. Just tell me what would it cost you, to ask the cleaning staff (they go daily to the rooms) to put water in the rooms every day or every 2 days like in others hotel chains, and just put smaller bottles if you want to save on the price, and some people wouldn't touch them anyway and you can still reuse them... The food and the drinks were one of the worst, if not the worst, I have had in an all inclusive hotel throughout all my recent travels, cost cutting is visible everywhere: chocolate for the pancakes is some cheap replica of Nutella (never seen this in my life in a 4 star hotel), paella is just tasteless rice with chicken, glasses are so small so that you dont drink a lot, fruits are limited and sometimes DAYS old (i have seen a plate filled with white watermellon), breakfast and dinner are almost always the same, no innovation, no themes, except for some deserts once or twice a week. The drinks are just sugar and water slushed together with some coloring ingredient. Even when you ask for more paper napkins you get a weird look from the staff and you can feel they are instructed not to give too many of them away. We tried all the restaurants available, breakfast was the same tasteless eggs and bacon (we dont eat pork), orange juice was in a machine and was not fresh, even to get water you should get it one small glass at a time!! not even a bottle you can fill yourself from the machine, even the Asian restaurant that some people say is good was a shame to asian food, why do sushis if you dont have a sushi chef>! The only eatable food in all the restaurants, in both my wife and my opinion were the chicken wings on the grill restaurants and their piri piri sauce. the animation team is BAD, in the kids show, you could clearly see that some of the animation team members didnt like what they were doing AT ALL , they were just forced to work there. the shows for the adults were even worse.. seriously, people were watching just cuz they had no where else to go.. the singing was bad, the dancing was bad, the acting was bad, the games were so lame!! the pool is big and nice, and has plenty of different areas to enjoy, water sunbeds, pool bar, but it is only enjoyable if they were only half the people their or less.. as the previous reviewer said, people put giant inflatables inside an already crowded pool while a pool volley ball or water polo game was going on... I just let you imagine the level of CROWD we are talking about here.. also the first day we arrived they were no sunbeds available, 80% filled with towels and no people, the next day got to the pool before 8 just to find a few last remaining sunbeds.. again, the experience would have been much nicer if they were fewer people there! The hotel has no access to the beach, you have to walk and take a set of stairs to get to the beach 10 or 15 min walk there is nothing to do in the area of the hotel, you have to go to Albufeira by car at night to find some bars or to the marina of Vilamourra (we had a car so we did that) if you are a family or a couple travelling by yourself to Algarve, just find yourselves another hotel, this one is for the Travel agencies packed planes\busses and the people who enjoy this kind of travel... we will never come back to this hotel again, and will probably not go to a Riu hotel again unless we find compelling evidence against our decision!!More
Great hotel but missing a few things
We have just returned from a fantastic holiday at this hotel, the newly renovated rooms are lovely and clean and the view from our room (room 539) was brilliant of both the sea and the pool which we weren't expecting due to the distance from the hotel to the beach. I shared a room with my parents and was given a pull out sofa bed, which is typical of most hotels, I found it really comfy and had a good nights sleep however I did have to lodge cushions in the sides due to the protruding metal apparatus which could potentially be quite dangerous. The room was kept clean however cleaning equipment was left behind in our room and in the shower on more than one occasion. The drinks in the hotel are average for an all inclusive hotel, the cocktails are pre made and are weak but this does mean that the bar staff can serve everyone quickly and you aren't waiting at the bar for ages which was good. Towards the end of our holiday we were told by a lovely waiter to ask for branded drinks if you didn't want the local version ( we only asked for Gordon's so I am not sure what other drinks they offer.) The food was lovely and the restaurant was kept very clean and tidy, lots of choice of fish, meat and chicken and I think it is Thursday when they do king prawns. Breakfast was nice but if you missed that then the pool side restaurant opened up at 12;30 ( I think) and had a fantastic range of things to eat, i think from 4:30 onwards afternoon snacks were put out as well such as croissants etc. In all the restaurants the waiters were brilliant at cleaning up finished plates quickly. With regards to the Asian and Grill restaurant, I wouldn't bother booking the grill as it is basically the same as the main restaurant but on a much smaller scale, thus less choice. The Asian on the other hand was delicious, you can book both as many times as you want so we went to the Asian twice. Even the décor provides a nice change to the main restaurant so I would defiantly recommend trying the Asian. The location of the hotel is in a quiet area but it is only about a 10-15 min bus ride to villamour and albufiera. There is also a small 'centre' a 2 min walk from the hotel which has a sport bar, souvenir shops and cafes to eat. There are many ways to get to the beach, which was one of the best ones we have been on, either walk down about 130 steps or a way we found much more enjoyable was down a road with little shops along the way leading to the beach. You can also get to the beach down a black staircase that has a viewpoint along the way. It is a short walk to get to the aforementioned steps as a few people we spoke to in the hotel were under the impression the hotel has its own steps. The bus stops to get to both albufera and villamoura are within short walking distance too. The entertainment team are brilliant and were always very friendly when walking round the pool area, Matteo and Rafael in particular. The pool time show (which I think is done weekly) is fun to watch and the programme itself consisted of a range of activities like water polo and French boules etc. ( No darts which was a shame but can hardly complain over that!) The main pool was great and always looked clean, this was the pool where the activities were held so good if you like a bit of entertainment and music.There is also a smaller quiet pool which we didn't go in and in the spa there is a Jacuzzi, steam room and sauna which was great as well. If you have a late checkout you can use the showers in the spa changing rooms which is what we did and this we found was really helpful. On a night the things to do were a bit limited, if you didn't watch the night show which was done by the entertainment team there wasn't much else to do. The show was good and the team put a lot of effort in and many were professional dancers etc. but it would have been nice to see some outside acts come for a change. However the hotel does have a nightclub on from 11-1:30 (over 16s only) which was fun to go to. Also, if you like reading the hotel does have bookshelf where people can leave behind books, I only found out about this at the end of my holiday due to the obscure hidden place it was in, opposite the lifts on reception floor in a room that looks to be for the cleaners, it would have been nice to be told about this in the welcome talk. I wouldn't have said this was a 5T like Thompson suggests as it was missing little things like dressing gowns and slippers in the room and also a hotel gift shop, however we had a lovely stay here and I would recommend coming here!More
Absolutely fantastic holiday!
My partner and I returned from the RIU Guarana on Monday after having the most incredible and relaxing 10 days away. This hotel was a fantastic place to spend our time. From the moment we arrived we could not have been made to feel more welcome. Upon arrival we were offered cocktails and checked in to our room. The hotel had booked us in to one of the additional restaurants for the evening which made for a pleasant surprise. When we went up to our room it was spotlessly clean and modern. You could not fault the room's cleanliness at all. We spent most of our time around the pool during the day and, although you had to reserve sun beds quite early, the pool never seemed too crowded. We found that we liked to be sat by the pool bar mainly because the staff working there were so helpful and made our all inclusive experience incredible. Julian, the bar man, was extremely diligent and as soon as we had finished one alcoholic beverage he had provided us with another. He was friendly and entertaining and unbelievably helpful. The entertainment team also deserve a mention in this review. They work all day and provide a wide range of day time entertainment. They also put on professional shows that are top quality - I can safely say I have not experienced entertainment quite as good as this anywhere else! The food at the hotel is of good quality, and although it could be more varied, we didn't have a bad meal at the hotel. There were many options but sometimes these were repeated and this got a bit boring. As for the location of the hotel, if you stay here you will be within 20minute taxi journeys from both Albufeira and Villamoura. The resort in which the hotel is in is small and there are some bars and restaurants. There are a few beach options but so require uphill journeys when returning to the hotel. All in all, this is an incredible hotel and we would definitely stay there again.More
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