Families have it covered at this beachside hotel, with its children’s splash park and choice of pools.
Water plays a big part at this hotel. It’s right by the sea, plus there are two pools, including a big, lake-style number. There’s a children’s splash park, too. On the dining front, there are 4 restaurants, including a tapas place.
This aparthotel is right on a golden-sand beach. The nearest bars and restaurants are less than a five-minute walk away, and it’s about the same time in a taxi to C’an Picafort’s main drag.
TripAdvisor Traveller Rating
Based On 1701 reviews
- Official Rating
Food & Drink
Bed and Breakfast
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Full Board buffet meals, 3 dinners a week in alternative restaurants. Unlimited local alcoholic and non-alcoholic drinks including beer, wine, spirits, soft drinks, tea and coffee 10.00-24.00. Snacks and ice-cream 10.00-18.00.
Buffet breakfast and dinner.
Facilities ► View all
Generous in size, the pool here takes centre-stage dotted with glossy palms and whirlpool baths. Sunbeds and parasols align the surrounding terrace
There's tons of fun for little ones with slides, fountains and play equipment in the splash pool.
Kids' Club by TUI Family Life for 3 to 11 year olds
Designed for 3 to 11 year olds, our Kids’ Clubs offer two hours of activities, six days a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. There’s Bamse Club for 3 to 5 year-olds, @611 Club for 6 to 11-year olds, and all sessions are themed so fun is guaranteed. We’ve also introduced The Hangout - where teens from 12 to 15 can chill out and relax in their own space. Nearly all our Kids’ Clubs are free, with evening activities available at a small charge. For your peace of mind, all of our Kids Club team are trained to UK standards and have undergone relevant checks.
Rooms ► View all
2 Bedroom Apartment with Pool View and Balcony
Styled with modern furniture and soft tones, these 2-bedroom pool-view apartments have a warm and inviting feel. They come with a lounge area and a balcony for that extra space outdoors. These rooms sleep 6 with 1 extra bed plus 1 child bed in the lounge.
Twin Room with Pool View and Balcony
Styled with modern furniture and soft tones, these pool-view twin rooms have a warm and inviting feel. They come with a balcony for that extra space outdoors. These rooms sleep 4 and includes 1 sofa-bed.
TripAdvisor Reviews Show more reviews »
Hugely overcrowded - my wife burst into tears.
Since we arrived on Sat, 10th June, I've worked out there are 'good rooms' and 'bad rooms' at this massively overcrowded resort. We were given a bad room on the 4th floor, which if you have two toddlers, as we have, has a balcony which is is the stuff of nightmares. In addition, we were right outside the main entrance, so coaches arriving and reversing (with the loud reverse warning beeps) woke us up on two nights. Worse still, our room was situated very close to what the resort called 'the main stage' - an open air concert stage that booms out backing-tracks for the entertainers to sing over very loudly indeed until around 10.15/10.30pm. If you like your entertainment to be the most generic possible, i.e an Abba night, an 80s night, a musical theatre night, etc, etc, then you might enjoy this. However, my definition of a holiday is some peace and quiet, well away from our busy lives. But to have to endure it in our room while trying to get a 2 and 4 year old to sleep was infuriating. After two nights of this my wife asked to be moved to a different room. We were told there was a waiting list of people wanting to be moved. I wasn't surprised, as a 1/4 of the rooms in this resort must also have had to suffer this astonishing noise pollution. In the end, my wife was so upset that she'd ever booked this holiday she started apologising...and then bust into tears. I complained again on the Wednesday morning (our 4th morning) and were moved at the end of that day to the opposite end of the resort. The room here was much nicer and bigger than our original room, and the 'entertainment' wasn't bothering us anywhere near as much - we actually enjoyed the last couple of days as a result, although it all felt too little too late. So what about the swimming pools? There are three really tiny toddler pools and two larger pools. Now bearing in mind this is the most overcrowded resort I've ever seen, imagine how annoying it is to have the pools shut for the rest of the day after small children had crapped in them! I know accidents happen, but his happened nearly everyday - and 3 or 4 times with the two big pools. Surely it would make sense to have an age restriction for the bigger pools, right? Again, I'd honestly never witnessed anything like this before at any resort I've visited. Oh and good luck getting a sun umbrella to go with your sun lounger, as there was 1 umbrella for every 4 or 5 sunbeds - no, seriously! The loungers themselves were tightly packed together to within a few feet of the edge of the pools, so they looked like chairs in a theatre, two and three rows deep - so you can forget about having any personal space. It was also pathetic watching people have to stalk the pool area from 6.30am just to grab the few available sun umbrellas and then having to guarding them by their loungers like birds on a nest for fear of them being pinched - or have the overzealous lifeguards move all your stuff to the lost & found area, which happened to us, despite having already been there for 2 hours! The perils of daring going to your room for 15minutes after breakfast! Again, this all made for a stressful day, particularly when you have small children. I mentioned all of this to several of the reps and hotel staff, who all are all unable to help (although one rep, to his credit, did at least make an effort and found us an umbrella to use on one of the days). On the plus side, the food was decent - although the main dining room was like feeding time at the zoo, and often with long queues just to get into the dining room. It was a battery hen vibe. So, all in all, this was the worst holiday experience we've had as a family, and we won't be using Thomson holidays ever again. Our holiday was endured, not enjoyed.More
A week away in the sun
Just got back early this morning. It is an ok hotel. Was apprehensive as reading reviews before my wife and i travelled to Alcudia Pins. Not good flight times to and from Doncaster. Little over hour transfer time to hotel. Coach drivers friendly enough but obviously had a long day. Arrived at a very clean reception nice enough chap behind counter said we need to pay a tax sum of 23:10 euro. WTF we've just payed hundreds each to be there. Good points the room was of a good size two large single beds pushed together with what looked like a false wall to make it a family room now with very IKEA bunk beds and wardrobe, with a built in Free to use safe. Very comfy must say room ( feel very sorry for a guy who wrote review little before this saying his "family room" no cats would be seriously harmed if you swing them but it would hurt") we had a view of the outside stage area was pleasantly suprised being on top 3rd floor. The Sun beds now that's another story. Either you went to breakfast and hoped for the best or loose your towels if you put them out before 09:30. Please note you are given a blue towel each But you keep them for your stay. Breakfast won each time. We are on holiday only the two off us surely a bed will appear at some point. Oh No they don't. The other holiday makers are very nice Apart from the Russions? Many nationalities who all spoke very good English which put us to shame being English. (Got the impression the hotel was paying Russions protection money). Saw a few times when going for tea they pushed past the que and past the matradee? Who would only shrug shoulders and jesta nothing he could do. At the pool watching everyone and saw a Russian take 3 towels of 3 Sun beds when the original family who has just gone for dinner came back noticed what has happened went to the staff who again did nothing. Would appear staff don't like confrontation going against Russian way of holidaymakers. Was sad to see. The hotel staff on the whole where polite and Very hard working especially the room ladies. The restaurant Was spotless and shown to your table really good staff. Enjoyed the food on offer as well. On arrival at hotel was given a piece off paper asking for us every other night to eat at the Esmo but by anyone's standards Was at best a dinner time diner. The main restaurant was by far the better so we always had tea in there. You must if you are All Inclusive go and book a meal at the Tavena restaurant was really impressed. You only got the set menu but good. was one of the best we've had. All waiter service bring you choice of starter then main then pudding and your over looking to bay.. sure you will make time for the sea/beach. The Med is always a special water. Was so shallow and very child friendly. An adult could walk out 200 mtrs and still only reach chest high. Saw children and parents having a really good safe swim. If you go to the right and walk on the shoars for a good hour and 15 there is a much busier town. But please note you do pass a nudist colony. Got The bus back only 1euro each for 15 minutes of air con bliss. Back at the hotel the pool side bars have Amstell beer and fizzy soft drinks help yourselves. Couldn't work out why we had inclusive wrist bands when everyone's help yourself to the little tubs of refreshing icecream and coffee. We've been to hotels half board and had to pay extra for coffees, ices, dinners Etc. Wasn't untill you are at the stage bar which opens at 5pm can you have any drink G&T Brandy Coke Mohita? and very strong they are. (you pay for coctails at 6 euro a pop). Other than that you don't pay for any thing. Even the wooden bar is unmanned open from (11-3 6-10) near small pool said only for All inclusive. Didn't see anyone take any notice. Other than the meal at the Tavena and spirit drinks at night couldn't work out why we paid extra for All Inc. Plenty of tables at night for the centertainment team to put on their vocal shows and very good they are. All of the staff where good. The buses service was frequent and cheap. Two adults to Alcudia town where the castle and church are cost 1:75 euro each for 35 minutes with air con. Bad points. The Russians. Air con in the room for some reason switched off at around 3 in the morning. 3star Hotel which as a few have written can not cope when full at 2500 holiday makers. Only 800 Sun beds. Around 50 parrasols or so felt sorry for familys with young ones having to go and buy one to keep kiddies in the shade as couples with older children took them first thing. Not much to walk around at night before or after tea. A few shops selling the same wares. Relaxing but cramped. Alcudia and Con bigger towns but obviously more people's.More
A Good Week
Just come back from a week at Alcudia Pins with the wife and our 2 kids (1 and 2 years old). The hotel is nice and clean but the room are a bit on the small side and when you got a baby's cot in there you can not move in the room. It says it can have 4 Adults in this room but there is no way.This holiday we book for the water side and both kids loved it. Pools are big but busy. Only bad side twice the main pool was closed (all day) due to someone having an accident in it and there is only 800 sunbeds and 200 umbrellas. Its true all beds are gone by 8.30 and life guard WILL remove your towel. The only way we found to get round this as our towels were taken one day was to go and have breakfast when it opens at 7.30 the go to pool and put your towels down and one of us would stay and take 1 child to get ready back at the room. When we went to the welcome meeting and the first line was there is 2000 people staying here i did think we made a mistake booking here as i thought we never get a sunbed There is a Free safe in the room and its big, you can get 2 Ipads and a whole lot of other stuff in there. Bars , yes only 1 bar open at a time but 2 mins wait at most if its busy plus you have at the side of the bar the free beer and soft drink were you can help yourself to if you all inclusive. Food there is alot of choice but to be honest i tasted better and found the main dinning room better to eat as the one at the pool/sea front is busy and we felt the food is rushed and could do with cooking for alittle longer.We also found for very young children not alot of choice. All 7 days they could have chicken curry or spaghetti bolognese. We felt thats a side that could be improved Evenings entertainment was good but with 2 infants only really saw the things for kids Cracking beach you can walk onto and worth going if you can not get a sunbed Big supermarket next to reception All in all we never life the complex which i want with us having 2 very young children. I would stay again but maybe book a bigger room.More
Lee G, 187069
Great holiday, getting even better
This is the third time my family and I have been here in the last three years. I was pleased to see the standards are still good. The staff are excellent and very hard working, clearly working long hours. The cleanliness is also good, when up early there were an army of cleaners, scrubbing everywhere. Unfortunately when we visited the pools got closed numerous times, turns out this was due to a small child who kept having accidents! However the reaction of the staff was excellent and professional in dealing with incidents clearly out of their control. Thankfully there are many pools and a beautiful stretch of sea. the food on the whole was excellent, especially you can see a vast improvement in the quality of ghe evening meals, now at a very high standard. The taverna by the sea which is included for one free meal, seems to get better with each visit, truly superb meal, anyone complaining about that, really needs to start looking at Savoy to pleases their standards. One slight down point was the breakfast, there always used to be a changing offer everyday with different items, this time it was completely set the same everyday, not to say it Wasng good. The entertainment which Is often criticised is still overly cheesey, however there is an improvement, and Julie who sang acoustic guitar everynight was very good. All in all brilliant holiday, good food, good service, can understand why people complain about the business etc and maybe one more restaurant would solve this? Ps. I Want a Spanish beer ( estrella or San Miguel) not Amstell please bring them back! Fantastic thank-youMore
Would not recommend!!
If like us you had saved long and hard for a family holiday please dont waste your money. Upon arrival on the 25/05/17 we were told our room wasnt ready. Not the best with two small tired children. The first night my son's towel was stolen from the balcony, the second night my other son's towel was also stolen. Our room was tiny for four people so had no choice but to keep putting them out there. The hotel was packed to capacity with families with children often having to lay on towels on the grassed areas, as there were not enough places to sit. The staff then taped these areas off to stop this. Only three of the five advertised places to eat were included in the all inclusive, and one of those you could only visit once a week. The outdoor eating area had birds flying through it, you would often find bird excrement on chairs and see birds hopping onto tables. We sat at a table so precariously placed when my son leant on it he spilt hot coffee all over himself. Cutlery often ran out, and i often had to stir drinks with a knife. The food isnt great but it is only a 3 star. The entertainment however is very good, we didnt see the same show twice despite our two week visit. We had hoped for a relaxing break ( as relaxed as you can with young kids ) however you had to fight to push a pushchair through the throngs of people. Our room was opposite the turning circle for arriving coaches, which arrived throughout the night and not quietly. Which didnt match well with a good nights sleep.More
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