This big, family-friendly complex dishes up plenty of pools and activities. There’s even a waterpark open from June 'til September.
The hotel is part of the Sa Coma Resort, one of Majorca’s biggest. You get to choose between four themed restaurants, plus there’s a huge lagoon pool. Children get a Kids’ Club by TUI Family Life a waterpark* from June 'til September, too.
It’s just a 10-minute stroll to the white-sand beach. And there are shops, bars and restaurants just a few metres from the hotel, while Sa Coma itself is also about a 10-minute walk away.
TripAdvisor Traveller Rating
Based On 1618 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Drinks including national spirits, beer, soft drinks. Afternoon tea 15.30-17.30. Snacks 13.00-15.00. Sandwiches 23.00-24.00. Ice-cream all day.
Facilities ► View all
Main outdoor pool
This large lagoon shaped pool comes with a wraparound sun terrace laced with sunbeds and parasol.
The paddling pool comes with play features.
Kids’ Club by TUI Family Life for 3 to 11 year olds, May - Oct
Designed for 3 to 11-year-olds, our Kids’ Clubs by Family Life offer daytime activities, five times a week. To ensure all activities suit your little and not-so-little ones, we’ve split the Clubs into age groups and tailored the activities for each. Just like in our Family Life resorts, there’s Bamse Club for 3 to 5-year-olds and @611 Club for 6 to 11-year olds, so you and your kids get a taste of the full experience. For your peace of mind, all of our Kids’ Club team are trained to UK standards by TUI, and have undergone relevant checks.
Rooms ► View all
Twin Room with Balcony
These twin rooms come with a balcony for some extra outdoor space. Your room will come with air-conditioning, an extra bed, fridge and a TV.
1 Bedroom Apartment with Balcony
The 1 bedroom apartments come with a balcony for some extra outdoor space. Your apartment will include a kitchenette and lounge area for that home-from-home feel, as well as air-conditioning, 2 sofa beds, fridge and a TV.
TripAdvisor Reviews Show more reviews »
Excellent Family Resort
We visited Protur Safari Park in July 2017 - 2a 2c (ages 5&1) I'll tell you about the disabled facilities first.... My husband is in a wheelchair so we had an adapted 1 bedroom apartment which was very spacious and clean. Had 2 single beds pushed together, a cot and a single bed made up in the living room area. The bathroom was a walk in shower with a seat attached to the wall which was perfect for my husbands needs. There were also drop down bars by the toilet and shower for support. Reception gave us disabled reserved signs which we were able to put onto sunbeds by the pool hoist so that we had beds reserved for each day we were away, which was an excellent touch so thank you very much! JUST A NOTE TO OTHER GUESTS- if there are disabled signs on the beds please respect these as they are there to make disabled guests stays easier (saw a couple of times people trying to take the reserved beds) The pool hoist is excellent and my husband was able to enter and exit the swimming pool with ease. There is also a pool hoist at La Reserva (waterpark) We arrived late at night and was able to access late night snacks - bread, rolls, ham, cheese etc and drinks. Food was very good, restaurant was always clean- we ate in the Menorca restaurant. Breakfast has loads of variety, continental- croissants, rolls, bread/toast and meats. Cereals, cooked breakfast and then fried eggs and omelettes are cooked to order. There is also freshly cooked pancakes with variety of sauces. For dinner in the evening There is always meat and fish being cooked on the grill - different meat and fish each night. Also a stir fry station where you can choose your veg and meat and it will be cooked whilst you wait. We did this a couple of times during our stay which was lovely! Animation Entertainments team are fantastic - there are several activities on everyday- aqua dance/aerobics we did everyday with Carmen. Protur mini club was great for children. My eldest loved it. The staff are brilliant with the children and put on loads of different activities for them. My daughters favourite was detectives day. The mini disco happens every evening at 8:30pm and has a variety of songs in English, Spanish and German but all the children love them all and join in with all the dances . There are also sports activities that take place daily- to take part you just need to turn up at the clubhouse and meet the staff there. We did archery and it was good fun. There are 7 swimming pools- plenty of space for everyone. The toddler pools are quite cold compared to the other pools but my children still enjoyed having a play in them. We spent most of our time in the pool with the hoist so that we could all be there as a family. La Reserva- we paid €33 to visit and had an excellent day. It's a shame this isn't included in the cost - even if guests get 1 day visit per stay then can pay additional costs to go another day. All food and drink there is included with your AI. There are 2 main slides and several small toddler sized slides. Overall we had an excellent stay and will be coming back again next year. Thanks to all the staff for all their hard workMore
Perfect place...not so perfect guests.
As returning guests we do love this resort, its very spacious with plenty of activities to keep everyone entertained. You can try your hand at Mini Golf, tennis, paddle tennis, shooting, archery, driving range etc and the entertainment staff are brilliant. Around 95% of the staff from all areas are extremely friendly and go out of their way to help you. The manager of the hotel- Racheal (?) takes time to welcome guests and answer any query you may have- its such a shame that other guests can't emulate this level of kindness . In any other situation I'm really against any kind of stereotyping but my personal experience this year was too overwhelming to ignore- the Germans must have been given conditions when leaving their country to be the rudest they could possibly be to the English. The over took the place, pushed in everywhere , pushed everyone and had zero manners . On one occasion a large group decided that one of the swimming pool was theirs taking up all of the room, they were playing a game of catch- as was my myself, my partner and our 10 year old Autistic child. My son accidentally picked up their ball and four grown adults bombed him and snatched the ball from him, he was petrified so I pushed them out of his way and told them to watch it. On another occasion my partner picked up an item a German male dropped , he ran over the give it him, the man took of him without even looking at him- let alone a thank you. The area is lovely with a beautiful beach near by, with our son we only managed to go there once in the 11 days but that was an achievement, so I was happy. Plenty of bars and restaurants near by. We went to watch the final of the darts at " The King's Head " which had a great atmosphere and even better cocktails. The Restaurant's on site are a lovely change, the waterpark is a beautiful setting and food is great. My favourite is Goa as i felt very relaxed. I like the night time entertainment outside as it creates a great atmosphere, some of the acts weren't great but the entertainment team with the party dances made every night great. I will be returning but think I need to grow some thicker skin first.More
Murrell family holiday
I'm writing this review pool side at 6-30am, I'll get to that later. The Protur Safari park in sa coma is a massive complex situated about 10 mins from the beach. This hotel has many good point and a few not so good points, we have traveled to numerous places over the years mainly in August due to school holidays but the Protur is by far been the busiest hotel we've ever been to, but don't let this put you off its a fantastic resort probably the cleanest I've been to and with the number of guest this is a credit to Rachel the hotel manager. The normal Sunbed fight in the morning is something else here as I said earlier you need to be down before 8 am at the very latest to get some beds, signs everywhere saying not to reserve beds before 9am which is fine but if you come down at 9am you'll definitely not get a single Sunbed, I know it's August but seems not enough for the number of guest at this time of year, warning also day 2 I sat down at 6-30am and wasn't the first by any means which is fine I'm a early riser, if you stay with the beds your fine they won't remove your towels, I was gone for 5mins due to toilet run when I got back towels taken off my beds lucky enough the same beds still vacant. I think there's 5 pools in the resort but it's that spread out could be more, another warning all the pool very deep for young children my are fine as all swimmers, there are a couple of very small toddler pools though. The all inclusive is very good food at ever location very clean and lots of choice, the best by far is the country grill situated around the pool area this it a bbq serving hot dogs burgers chicken and the best kebabs I've tasted for a very long time, there are 4 themed restaurants within the resort, Chinese/ Asian a Indian the country grill and a Italian, we've tried the Italian and Chinese again very good, now on to the booking system for the restaurants this lets the hotel down and Protur needs to look into this as soon as possible it seems the talking point of many guests pool side, the computers on the second floor open at 10am this is where you need to go to book this restaurants the que for this normally stars around 9am again forget it if not there by then as will be fully booked, we tried twice to get into the Italian as our boys love pizza, we got into the que around 9-15am with we counted about 20 people ahead of us once we got to the 2 computers it was all booked, I was really cross with this as the restaurant holds a lot more than this, I spoke to the manager Rachel who said system needs looking at and booked us a table for the next night, by the way Rachel is a very very good manager running the hotel for 25 years she keeps the hotel spotless which with the number of guests is amazing. Room are on the small side but again very clean with a small fridge and kettle which was handy, safe in the room although you will pay for this, wi-fi not in the room but works in reception ans around some of the pool areas. Local shops just outside hotel as no shop in complex. All in all I would highly recommend to any families looking for a short flight to Majorca, another tip is fly on a Tuesday from gatwick 6-15am and you'll be on the Thomson 787 Dreamliner a very nice aircraft which normally flys long haul,More
Too big, overcrowded, disappointing, especially for a Protur hotel
Returned a few days ago after 10 nights - family of 5 adults and 3 children of 6,9 and 10. We had emailed the hotel for adjoining rooms and happily that is what we had - very adequate and clean, beds and towels changed twice during the stay. Although we were on the fifth floor at the furthest point away from reception, restaurants etc, so many stairs or a good trek to the lifts. No welcome drinks on arrival which we had come to enjoy from Protur and Thomson. We have mainly stayed in Protur hotels and without exception they have been excellent - this is the first to disappoint, mainly because it is much too big to be run efficiently. No obvious signs of regular management present. Poor general cleaning of the outdoors, one chap in the early morning casually sweeping stray plastic cups, half empty glasses from the previous night still on sticky tables. The worst sign of negligence was the dreadful thick rim of green/black slime around the inside edge of the pool - unsurprisingly one of our party came down with an ear infection, sore throat and cold but even worse - towards the end of the holiday there was an outbreak of hand, foot and mouth disease which was only notified by a printed sign being put up inside the lifts. Dining room very busy with queues at most times. Food average although the exception being the brilliant omelettes made by Tomaz at breakfast. Pools were a farce - only one with walk in step access which resulted in crowds of toddlers sitting on them making it hard to get out . This was the only pool where a 6 year old could touch the bottom - the rest of them were all too deep so this resulted in overcrowding in this one pool, not helped by huge inflatables larger than any seen before. This was also the first time that we have shared a holiday hotel with so many different nationalities which was not ideal when it came to the entertainment having to listen to so many languages over the microphone - and very sad to say that we experienced nothing but bad manners from the German contingents. We had a day at the Waterpark which was wonderful - less crowded, much more peaceful with better sunbeds, better lunch time food and very clean with a lovely swim up bar. However, this should not be charged extra - even if during the stay each family was allocated one free day at the park there is no way that it should be charged as an extra. Some of these things, I suppose, could have been mentioned to the Thomson reps - but we didn't see any!! Evening entertainment very standard but a must see was a fantastic act called The Priscillas - not to be missed! All in all, great for the family to be together for 10 nights but could not recommend this hotel and will not be returning.More
Stayed at the Protur Safari Park from 23 to 30 with family including a 2 year old. Check in was quick and we were shown to our rooms (ground floor). Hotel is clean and tidy and the food your standard All Inclusive buffet style. Only got to try one of the additional restaurants- The Country Gill -Tex Mex. it was okay but nothing spectacular. Tried to get the Italian but on both days I queued for over an hour it was sold out. There has to be a better way of being able to get a place at the specialty restaurants- maybe you could select your day and time when you book in. It is so frustrating to queue for ages and then not get the one you want - thus is a comment I heard over and over again from other disgruntled guests. There are 3 main pools with kiddies pools next to them. Two of the pools are very cold and the one with the retractable roof being a little warmer. All the pools are very deep even for an adult. There are plenty of sun beds. The children's play park is brilliant with lots of things to do and a small waterside We didn't go to the adult water park as I refuse to pay what was quite a hefty charge - this should be free (even if only for one or two visits) if you have paid for All Inclusive. Evening entertainment is patchy - had to be the worst mini disco I have ever seen! Some of the adult entertainment was really good - Beijing Acrobats and The Take That and Queen Tribute Acts we really enjoyed. The rest not so good. Reception Staff are excellent- efficient and friendly. Would I stay here again - possibly if they could get the Restaurant booking system better but it's a big wide world out there and I've been to Majorca a few times already. More
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