With Santa Ponsa’s beach across the road, and bars, restaurants and shops on the doorstep, the Portofino Sorrento Apartments are in a handy location.
This place is just across the road from the beach, and a short stroll will take you to a choice of restaurants and bars. And Palma can be reached in half-an-hour by bus.
The pool has a section just for kids, and there’s a bar just footsteps from the water’s edge. Plus, you get a balcony or terrace with every apartment, along with a kitchenette and lounge area.
TripAdvisor Traveller Rating
Based On 407 reviews
- Official Rating
Food & Drink
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There's a large pool, surrounded by sunbeds on all sides.
You can grab a refreshing drink whilst relaxing by the pool.
A section of the main pool is put aside especially for the children.
Rooms ► View all
1 bedroom apartment with balcony
2 bedroom apartment with balcony
TripAdvisor Reviews Show more reviews »
Went as family booked two appartments Arrived and were offered three bed appartment instead. It was fine Few bits needed to be finished off but nothing that interfered too much with our stay All spotless and what we needed Hot water etc showers bathrooms all refurbed Very surprised as we have gone to Santa Ponsa for years and would never have thought of staying here Outside looks so much brighter and welcoming Quiet enough at night One family said they had noisy neighbours but hotel spoke to them and that was the end of it From our experience would recommend this place More
Arrived two days into the start of the season. First the problems: no lightbulbs for 36 hours, apartment had no towels, sheets were never changed or apartment cleaned, no wifi in apartments. Good points: apartments were big, pool(s) were great, great location, fantastic views, friendly staff. Be wary of reviews though as big sign in reception staying that they will give you a hug of cocktail in pool bar for a good review! More
Customer service needs a vast improvement.
Paid extra for sea view only to be told by reception that they allocate guests wherever they can. We ended up on second floor on front with no sea view. We enquired about late check out only to be told to come back next day and will cost 30 euro which was great but this went on day after day till our last day only to be told they cannot accommodate us as they need the apartments and the cleaners finish at 4 P.M and this would have cost 50 euro which we would not have minded paying. Why advertise services they cannot or are unable to provide. The Manager needs to go on a customer relations refresher course because her attitude towards guests was appalling. We were two families of eight with three very young children one should have had a two bed apartment but the first night was given two one bed apartments and being a single mother she was expected to have her sixteen year old son sleep in an apartment with his younger sister and was only moved to a two bed apartment only after she was made to sign a disclaimer stating she would not complain to the company, she had no maid come in and clean even tough they had on their system that they been in and cleaned. On the whole good apartments but a nightmare of a service and somewhere we will definitely not be using again. P.S They advertise in lobby A free cocktail for good review on tripadvisor.More
Superb Value; great location
The date on my review isn't correct, I actually went a couple of years ago but I can't believe that I didn't post then to say how great it was here. Superb value for money & great location (walking distance from everything). Throughly recommend a stay here & would happily return.More
Brilliant apartments and staff
This was our 5th visit to the Portofino and we were not disappointed. On arrival the lady at reception was really helpful and she recognised us from our previous visits. We stayed at the apartments at the back this time. As we had an apartment a few floors up - the view was great. The apartment had just been done up and it was really modern and spacious. Will definitely be back hopefully later this year. Thanks again.More
Katie D, 186534
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