This palatial complex has four huge pools and an artificial beach. And the real beach is about a 25-minute walk away.
The pools are one of the biggest draws at this lavish complex – there are four of them, along with an artificial beach. The real beach, meanwhile, is only 25 minutes away on foot.
The buffet restaurant serves international dishes and a few local specialities, while evening entertainment comes in the form of live music and shows. And the international à la carte is open all day.
TripAdvisor Traveller Rating
Based On 1963 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
4 outdoor pools
These four pools are linked by bridges and two of them are heated during the winter. They are shared with Maspalomas Princess and Tabaiba Princess. They come with sun terraces and a man-made beach laced with sunbeds and parasols.
You'll find breakfast and dinner on offer at the buffet restaurant along with show cooking in the evening. Lunch is offered in the buffet restaurant in the Tabaiba from 1pm to 3pm. Gentlemen are required to wear full-length trousers and a shirt for dinner.
La Hacienda Mediterranean à la carte restaurant*
This restaurant is open for lunch by the pool, with à la carte options and a tapas menu. Highchairs are available.
Rooms ► View all
Junior Suite with Private Garden and Terrace
These junior suites come with a private garden with sunloungers on the terrace. You'll also get twin beds, a sofa-bed, and air-conditioning.
Suite with Balcony
These rooms come with a sliding door separating the bedroom from the lounge.
TripAdvisor Reviews Show more reviews »
Beautiful hotel, neat, nice swimming area
We had a pleasant visit at this hotel. The swimming area is beautiful, with all the palm trees and their effort to create a feeling of being on a tropical island. The staff is nice, but sometimes tired of all the needy tourists I guess. The rooms are clean and get cleaned every day, though they do not change sheets until you leave. The bar closes at 00:00u, so no late night snacks or drinks. Although this hotel was an all inclusive, I did not feel like I was in a mass tourist trap. One small note: if you are staying here I would advise not to eat here day in day out. The food here tends to get a bit boring. All in all this hotel was really beautiful.More
Lovely holiday but a bit too far out
I went on a two week holiday with my boyfriend. The hotel was very clean and the staff were friendly. We went with Thompson's who were very helpful and booked fabulous trips for us. One odd thing was that the half board and all inclusive holiday makers were mixed during meal times which at first was quite confusing. The food was varied however there was an occasion where we came across uncooked chicken. I would recommend going for meals at the start or end of the time periods as it can start to get busy. There was a handy shop and an amazing bakery at the back of the hotel but we only went a couple of times as we were sufficiently full from our breakfast! The pools were amazing and it was relatively easy to get beds during the first week however there are no parasols. The second week people got up very early to get beds so it was a struggle. The bar had two for one which were very good and the entertainment was good. We liked to go to the beach during the evenings however it would have been nice if it was a little closer. If you want to walk over the beautiful sand dunes, definitely go during the evening as you will get very hot! Overall the hotel was lovely and we had a great holiday however would have been nicer a bit closer to everything and a little less busy in the second week!!More
Pool area - packed sardines come to mind. No kettle in room. Food horrible. They use the left overs from previous night to create more dishes for following day. If your not all inclusive you will literally need to leave the hotel to buy lunch unless you want to eat cheese toasties ( that the birds wouldn't even eat) Rooms basic.. probably what u may find in a decent prison. Lobby of hotel OK. Staff OK. Would never go back. More
I've just returned from a brilliant two week break at this hotel with my boyfriend. First impressions were fantastic, the reception is grand. Upon check in staff were pleasant and efficient. Room: Our room was clean and spacious on the third floor. Our minor complaints were that bed covers were hardly ever changed just neatly tucked back into place. And towels were only replaced twice in two weeks. The air conditioning is pretty useless which did make the room stifling at times. You are required to pay for a fridge, but we managed to wangle only paying €5 euro deposit as a receptionist kindly labelled it down for medicine use (perhaps try this hack). Restaurant: On the half board deal, dining rules weren't explained to us on arrival. You are taken to seats by the waiting staff and drinks are to be paid for at dinner time. The staff were polite and helpful and nothing was too much effort for them. I am a fussy eater and at times unfortunately couldn't find anything to eat and so dined out. But otherwise the food I could eat was plentiful and tasty. We experienced a fun Mexican night with tequila on arrival and a Mariachi band serenading the room. And another night there was a giant chocolate fountain and some tasty treats to dip. Facilities: The lagoon style pools look like a tropical oasis and are kept immaculate along with the surrounding areas. They are surrounded by lots of palm trees and even banana trees. Only on the fake beach are there umbrellas, but you can be sure to find some shade under the trees. There are 5 beach huts surrounding the pools. Some serve sit down delicious lunches. Others serve tasty milkshakes and simple sandwiches. Prices are relatively cheap here and portions are plentiful. Again the staff are lovely and helpful. There's a cocktail bar near the mini golf and two indoor bars with terraces to enjoy the entertainment from. Inside both hotels there is an assortment of shops including a pharmacy. At the back of the hotel there is a larger supermarket and a cafe attached. Mini golf is fun and for €3.50pp you can go around the course as many times as you like. Area: The taxis only cost €3-4 to get to Meloneras which is an upmarket area by the sand dunes full of restaurants and some bars. We sampled a few restaurants which were great, it's just a little on the pricey side. In summary we had a brilliant time at this hotel which was perfect in many ways. The only reason why we would not return was because Gran Canaria didn't really grab us. This is no reflection upon the hotel. In addition with so many bars and not one central bar, socialising was non existent. The two hotels combined are almost too big. A final mention to the lovely Thomson reps Kevin and Elle. They couldn't have been more accommodating and we were always stopping for a natter. Their knowledge, big smiles and humour greeted us every day! More
holly b, 186390
My adult daughter and I had a wonderful holiday at this hotel. This hotel was not our first choice but a last minute change as the original 5 star resort I had reserved was overbooked. I was a bit disappointed but went with a positive attitude. There was plenty of good about this hotel and only a few criticisms but that did not affect the quality of our holiday. Common areas: Absolutely lovely. The reception, dining rooms, bars, pools, gardens are well maintained, spacious and beautiful. Although we were there when the place was absolutely fully booked, we had no trouble getting sun beds on any day over the week we were there. Rooms: Comfortable and clean. Just right for 2 people, I would think a little crowded for 3 or 4. Beds were very comfortable and linens were crisp and spotless. Everything worked in our room and maintenance was good (not perfect, it is tropical climate afterall, but good). Activities: Excellent. Always lots to do with a lot of variety. The animation staff, especially Sarah, was top notch. Even with the hotel being full, there was still opportunity to partake in all the activities if you wanted to. Meals: A bit disappointed at the very generic food. Was looking forward to traditional Spanish food but clearly meals were geared toward British and German tastes. Bacon, eggs, beans, grilled tomatoes for breakfast for example. On the other hand, every meal had some excellent salads, usually different for each meal and a variety of fresh fruit. Desserts were popular. There was always plenty to eat and the food was kept replenished. We ate most of our meals at the resort. Staff in general; Here is where I offer the most criticism. Princess is an international hotel. I have seen the standards they have for staff/guest interaction in Mexico and it is excellent. Here it is a real mixed bag. Arrival was good, we were welcomed and checked in before our check in time which we really appreciated. That was our best interaction with the front desk. It wouldn't kill people to smile, to say hello, to offer information without having to drag it out of them. For example, we found there is a tour desk in one of the lobbies (not the one we were using) but when we asked about tours, just got a pamphlet and told we could phone ourselves to book. Why not just direct us to the tour office onsite??? We needed a plaster (bandaid) in a hurry when there was a bleeding cut but were directed to the pharmacy to go buy our own. A first aid kit here or there on the property for small things that need immediate attention would make a difference. Tino was particularly abrasive when we went to leave and it was not appreciated. The dining room is definitely understaffed from the host/hostess to the servers. Barely got a smile from anyone but sure got told what we could and couldn't have on a full board basis. Extras: This is such a great hotel. It is a pity that there is a sense that they are 'nickel and diming' you. Add a few euros to the cost of the room and include internet, the safe and the fridge. Really, it is not necessary to pay for everything separately. Everyone should be using a safe anyway for money and passports. The internet only allows one device per room. Silly in this day and age. Water should be included with half and full board in the restaurant. Ridiculous that you can't get a glass or tap water with your meal without paying extra. This is a hot climate. The separate costs were not onerous and I knew about them in advance but still think it should just be included in the daily price. Entertainment: The types of entertainment at these resorts are not meant to be compared with expensive shows in capital cities. They are resort entertainment and my experience (which is considerable with this kind of resort) is that the entertainment here was very good; fun, light hearted, family oriented. Lots of families and children at the shows and evening events. Location: We loved the location of the hotel. It was an easy 20 minute walk to the beach and promenade with lots of restaurants and night life as well as shopping. If you are not staying beachfront, then this location is a great alternative. Many people took the bus or taxis from here but we found it easy to walk each day to the dunes, the beach or the promenade. I would definitely return, but hope that management does read these reviews because the criticisms are pretty consistent. Small changes, especially in staffing attitudes, could make this hotel go from very good to excellent.More
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Items marked with * incur extra charges which are payable locally