This palatial complex has four huge pools and an artificial beach. And the real beach is about a 25-minute walk away.
The pools are one of the biggest draws at this lavish complex – there are four of them, along with an artificial beach. The real beach, meanwhile, is only 25 minutes away on foot.
The buffet restaurant serves international dishes and a few local specialities, while evening entertainment comes in the form of live music and shows. And the international à la carte is open all day.
TripAdvisor Traveller Rating
Based On 1860 reviews
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Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
4 outdoor pools
These four pools are linked by bridges and two of them are heated during the winter. They are shared with Maspalomas Princess and Tabaiba Princess. They come with sun terraces and a man-made beach laced with sunbeds and parasols.
You'll find breakfast and dinner on offer at the buffet restaurant along with show cooking in the evening. Lunch is offered in the buffet restaurant in the Tabaiba from 1pm to 3pm. Gentlemen are required to wear full-length trousers and a shirt for dinner.
La Hacienda Mediterranean à la carte restaurant*
This restaurant is open for lunch by the pool, with à la carte options and a tapas menu. Highchairs are available.
Rooms ► View all
junior suite with balcony and balcony or terrace
junior suite with private garden and terrace
Styled in warm tones, these spacious junior suites come a private garden with a terrace, offering that extra room outdoors. You'll also get a king-size bed, an extra bed, and air-conditioning.
TripAdvisor Reviews Show more reviews »
the dunes are er strange to say the least
Room very clean and very nice I went with my daughter and grand son to escape the uk for a week ,we were told to go to a shopping center for a look around but with a young child I would not bother the food was not bad but this place is let down badly by the shockingly bad entertainment it was so bad I thought I was in 1975 shame because its not a bad place overall.More
Good potential but attention to detail lacking
As a 4-star resort, high expectations are not unreasonable. As such, some of these were not met, particularly with regard to the food (extremely variable) and service. On arrival, I found my room was not yet ready, however, my friends' rooms were so was able to store my luggage there while I waited. Unfortunately though, my friends were unhappy with their rooms, which were advertised as "garden suites". The first impression was that they were very gloomy and plain, with poor quality furnishings. The "garden" area was a small patch of uncut grass/mud, surrounded by a porous hedge which was unusable for its intended purpose and not secure for young children. The rooms were changed to suites with a small balcony. Still not great, but better than what they had originally. My room however (a deluxe room), was very nice and spacious, with a nice large terrace overlooking the pool area. We decided that we would use my room as a base for the week, where we were able to sunbathe and provide a secure environment for my friends' 4-year old daughter. Some minor issues to discover were that the Wifi code provided can only be used by one device at a time - this is very frustrating as you have to keep logging in and out if there is more than one device accessing the network. This is the first time I've come across a hotel with this policy. Another niggle is the fridge, which is charged as a 13 Euro extra (even though it's permanently on whether being used or not). You are then given a key to unlock it, which also carries a 5 Euro deposit. I would at least have expected the fridge to be included in a deluxe room. The pool areas are fantastic, although the larger pools are quite cold/unheated compared to the much warmer children's heated pools. We didn't have any issues getting a sun lounger, although people were putting towels on loungers in prime positions at the crack of dawn and sometimes not even using them until the afternoon. I thought this practise ended when the Berlin wall came down. It's also worth noting that smoking is permitted around the pool areas, which I found quite disgusting at times. Not what you want especially when there are small children around. Now onto the food. At times it was more than passable, but otherwise it was very mixed. I've never been keen on buffets anyway - much of the food sits under a hot lamp and is barely warm, let alone hot. Evening meals were better, but meals never felt complete as the tendency is to try a bit of everything. As for the coffee, this was probably the single most frustrating thing about breakfast. It was mostly undrinkable - either weak as water or stale and muddy tasting. Not once during the week did I manage to get a passable cup of coffee. Service was poor on occasion, with staff barely smiling or having the manners to say hello when clearing plates or laying tables. On one occasion, we were put on an unlaid table and not even asked for a drinks order. This was corrected when I complained, but still not good enough. There were times when queuing was necessary to get into the restaurant or at the individual counters. Not ideal. There are more things I could list, but I think I have given a fair review of the place. In summary it's a nice hotel with good facilities and grounds, but the service and food could be improved. For that reason I am giving an "average" rating, although I would say overall it's under average (for a 4 star hotel) but not poor.More
James N, 503821
Late summer holiday
We visited this hotel for our honeymoon in September. It was a large hotel split into two. Reception staff were helpful but not always of happy appearance. The room was ample space wise and had a nice balcony but no sun on the balcony through the day. We overlooked the pool which was lovely. Plenty of choice of food and drink throughout the day and evening on the all inclusive deal. There was also a lot of choice of entertainment in the evenings.More
Amanda H, 186466
Good all and all, a few hiccups
Ok, pros and cons: Pros: 1. Great pool area, although a bit crowded. The good old 'lets reserve the sunbeds 06:00 with towels' -game still going strong :) 2. Pools are perfect for small children - there are shallow ends everywhere for the small ones to paddle. Playareas were for a bit older children, starting perhaps from 3-4 years. 3. All Inclusive -buffet had its moments. Especially during dinner you could always find something tasty. There is a lot to choose from. Opposite to the other comments here, it was not crowded at all, even if it is a relatively large hotel. The service is designed to be quite 'lean'. 4. Friendly staff - especially with children. Cons: 1. There is NO BOTTLED WATER included in the all inclusive plan. You can get plastic cups of water from the lobby bar, but realistically, who wants to drag tens of cups of water during the week to the room? We ended up carrying 27 litres of water from the nearby market during the week. 2. The rooms are a bit outdated. Nothing big, but you can sense the touch of the 90s everywhere. On the other hand, everything is kept really clean and tidy. 3. Beds are, well, not rock-hard, but close to that. 4. The quality of the some ingredients used in the kitchen could be a dash better. Now there was a mixture of really good and 'what is this?' combined and it diluted the experience a bit. This is definitely a good destination for a family vacation. Our 1-year-old really enjoyed the experience and so did we.More
Antti K, 189934
A smile costs Nothing...
We decided to go abroad and do a package holiday. thimpsons was a good choice as they have been reliable in the past. It was remarkably quick travel and the buses were only slightly longer then we were expecting. From the outside our hotel looked amazing, and when we walked in we it looked even better, but this all went down hill rapidly. We were shown to our ground floor room, and although the inside looked quite nice, there was a tiny garden without sunlight and open for everyone to look in... Immediately we asked to move, and, although the resistant staff were having none of it we finally managed to change. Our second room was much better but looked like the whole room was made of IKEA furniture, oh dear... We asked for the Wifi code which was â¬19 per room, or so we thought. It turns out that was for one device for one week. This continued with numerous other examples such as a one euro fee to change towels and minigolf was another â¬3.50 per person. It is all these little things that really started to annoy me and my family. It wasn't alk bad though as every night we had a fruit smoothie which was delicious and they had a great selection of drinks. The food was poor but if you like meat like old boots or Luke warm sides containing who knows what, then this is the place for you.. My main problem with the hotel was the staff, usually they would wait for you to walk infront but they would barge past you and had absolutely no respect for the guests. Never have I felt more unimportant in a hotel in my life.More
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Items marked with * incur extra charges which are payable locally