Guests come back to this hotel year after year. It’s not hard to see why, with a beachfront location and great pool.
This place is hard to beat on location. Turn right out of the gate and you’ll hit Meloneras promenade. Turn left out of the hotel and you’re right on Maspalomas’ sandy beach.
There’s a big outdoor swimming pool, tennis courts and a first-class spa. To top things off, the hotel is surrounded by acres of gardens with palm trees.
TripAdvisor Traveller Rating
Based On 1040 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner with late continental breakfast option 10.30-12.00. Select imported and local alcoholic and soft drinks available 24 hours. 24-hour snacks. Coffee, cakes and sandwiches 15.30-18.00.
Facilities ► View all
Outdoor pool with sunbeds and parasols, surrounded by palms.
Spa & Wellness Centre*
Take time to relax and recharge in the spa with a range of treatments, massages, hammam and Rasul. There's also a sauna, ice fountain, steam bath and contrast shower to help you unwind.
A multipurpose sports pitch for games like mini football and basketball.
Rooms ► View all
Twin Room with Limited Sea View and Balcony or Terrace
Twin Room with Balcony or Terrace
These rooms come complete with air-conditioning, a ceiling fan, satellite TV, a phone and hairdryer. A balcony or terrace offers some outside space, too. An extra bed is available on request.
TripAdvisor Reviews Show more reviews »
Fantastic location - couldn't be beaten
Very nice hotel. A little bit dated but still very comfy. Staff were lovely in all areas. Hotel bedroom was immaculate and the chamber person worked hard to ensure it stayed that way during our stay. Beds very comfy. We had a room with a sea view to the right and to the left. It was lovely sitting on it just to admire the gorgeous views. Still and sparkling water were supplied in the bedroom on arrival and stocks were replenished via personal collection from reception. Restaurant was as you would expect from an all-incl hotel. Breakfast was very good. Lunch and dinner very repetitive, but plenty of choice and quality was sound. Can't help but get bored with it by second week, but plenty of local eateries if you did want a change. There is a small, 'waitered' restaurant which is well worth at least one visit during your stay. Hotel facilities: pool, gardens, bars (2), outdoor tennis plus other games are all excellent. The gardens are beautifully maintained. Alcoholic beverages: plenty of choice and brand name drinks are on the bottom shelf. Table service very efficient. Neither me or hubby are 'big drinkers', but neither of us could detect much alcohol in the cocktails. Cocktails are not made to order, rather the bar tender disappears to the room behind the bar and returns with your choice of cocktail. Possibly a pre-made mix? My solution was to order a Mohito plus a straight Bacardi and I would then share the Bacardi between 3 cocktails. Delicious! Entertainment: SHOCKING! 6 nights out of 7, the same band of 4 men appeared, the only difference being their choice of suit colour. A bizarre selection of music, with no coherence - Bee Gee medley followed by Spanish Eyes, then an Elvis duo, Justin Bieber's Desperado and goodness knows what came next and sadly repeated every night. The band did clear the bar every night, which must save the hotel a fortune in bar drinks. Sunday nights offered different bands which were much better. Despite the entertainment and weak cocktails, it was a lovely hotel that we would return to again. We thoroughly enjoyed our stay. It was in a fabulous location which made up for any minor irritations. Being in the heart of Maspalomas, we left the hotel at night and would enjoy evenings in the many local bars and restaurants - even better.More
Jacinta D, 187069
Dreamy location and friendly staff
We stayed for 7 nights during the last week of June in this property after booking through First Choice as AI. The hotel offers AI only. LOCATION (5/5): Dreamy beachfront location with a sizable garden and a huge dune nearby. There are also some utility shops and restaurants close by and mall-type shops on the other side of the lighthouse. Whether you like walking in gardens or trekking in the dunes or relaxing on the beach or roaming on the promenades or drinking in the pubs there are great options all within a few minutes from the hotel. Inside the hotel there are also sports facilities for tennis, basketball, putting green etc. ROOM (5/5): Very good-sized double rooms (we were also upgraded to a junior suite). Beautiful balcony overlooking the ocean and rear-gardens. Well designed and spacious bathrooms all cleaned every day. CLEANLINESS (6/5!!): The entire property was being cleaned all the time in all the places including the garden paths. The property does look a bit tired from outside but once you step in, it is shiny clean throughout. RECEPTION (5/5): When we reached the hotel it was about 9pm and as mentioned by other reviewers the hotel insists on eating in two defined timeslots. So the reception staff did the check in in exactly three minutes (took the passports, one official entered the details while another gave some briefing, one signature and all done). The fastest we have been checked in! FOOD & DRINKS (4/5): Food was consistently good with a good spread and variety. Brilliant options for breakfast and dinner, and ample choices for Lunch. We tried the Krystal restaurant one night and it was also very good. When we tried to go another night, we found out that there is the same exact menu of 3 starters 3 main and 3 desserts were being offered every night. Hence we stuck to the main restaurant which itself offered good stuff. STAFF (5/5): The staff were consistently friendly, helpful and efficient (Special thanks to Annika in Reception, Javier in the main restaurant, Alexis in the Cabana bar, Maria/Andrea in Spa and many more). SPA (5/5): We took 4 massage treatments and they were very good. Spa is a pretty small one with a Gym area, 3-person Jacuzzi, a sauna, a body jet shower and a non-working steam room, available for everyone. Apart from one outside pool there is an open air Jacuzzi in the garden. SUPPLEMENTARIES (5/5): In this hotel AI really meant AI – there were no hidden or additional charges. Wifi with good connectivity. Locker. Krystal restaurant. All drinks for everyone. Gym and the small Spa. ANIMATION AND EVENING ENTERTAINMENT (0/5): There was no animation team seen around during our entire stay. Some events were being conducted at specific times of the day according to the information board in reception. 6 out of the seven nights the same quartet were singing same/ similar songs to the disinterested. One of the evenings a (external) pole-dancing revue was organized. Though the dancers could do their bits well, they were let down by mediocre choreography and a talentless screecher making song-like noises on karaoke. When they used the pre-recorded music the dancers did much better though. However this team did not matter (hence my overall rating is still 5/5) with the dreamy location and loads of things to do around the property. Overall this hotel offers an excellent time, efficient service, friendly staff, good food in a brilliant location summing up in a great vacation. Very highly recommended.More
Our Holiday in Gran Canaria👙
The hotel was gorgeous. Food was amazing, and it's in a good location as there is straight access out onto the beach. A special thanks to the waiter Victor who served us our drinks during our stay, with a smile on his face all the time 😊Will definitely be back!! More
This hotel screams 5 star around every corner.
Arrival Don’t be put off by the front of the hotel, it may look like an 80’s Eastern European government building from the outside, but wait till you get inside. Greeted with a huge smile, told to leave bags and passport, go and have some food and drink and come back. We did that, two room keys, two Beach gate keys, two towel cards and we were heading to the room. Within an hour of arriving, we were unpacked and laying by the pool. You are also given the password to the WIFI and it's available all over the hotel and with an exceptional signal. Room The room we were in had a fantastic view of the sea and promenade, it was amazing. Room was extremely spacious, loads of wardrobe space and hangers, free safe, free fridge (with water provided). Bathroom was a good size, bath, shower, two sinks, toilet and bidet. The only negative thing was the lack of plug sockets. Eating Breakfast and Evening meal are taken in the restaurant on the first floor, and the afternoon meals in the restaurant on the ground floor. Breakfast and afternoon meal you can sit anywhere, however the evening meal you are given a time slot of 18:30 or 20:30 on your immediate arrival at the hotel and then given a table on your first sitting and this is your table for the duration. If the time or table is not suitable, they will change it without a problem. Your drinks are brought to your table so there is no queuing up, and this is for all your sittings, and the meals are cooked in front of you at all settings. There is a lot of variety and all tasty, believe me I tired most and nearly all on the same plate. There is also a snack bar by the side of the pool bar which is open when the restaurants are closed, this is self-service and provides a good filler especially if you’re on the 20:30 evening sitting. You can make a sandwich here, burgers, chips, ice cream etc. There is also an A la Carte restaurant on the first floor that you have to book a table, but it’s included in the All Inclusive deal. But be warned they expect a certain standard of dress and the men must wear long trousers. As I never pack trousers or jeans for a holiday we never managed to go there. Pool Pool is no more than 2m deep, and has a shallow side and deep side, not ends. There are a load of beds so no mad rush. There is a brolly and small table for every two beds, so again no need to claim any in the morning. I didn’t partake in any mad morning dash as on normal holidays, I got there between 8:30 and 9:00 and always got a decent spot. The pool and area are constantly cleaned and at the side is where you get your free towels which can be exchanged for fresh ones every day. Around the side of this white hut is also where you can get a mattress for your lounger. You cannot eat by the pool and there is always a lifeguard on duty and depending on who it is you could be a bit more boisterous with games, but no diving / jumping in. Around by the pool bar there are loads of tables and chairs with brollies. Drinks There are three bars, one inside – which never looked like it was used, one by the pool and one just passed the pool in the entertainment area. There was also a table in reception that had free Prosecco were you can help yourself. All drinks are free in you’re All Inclusive, shorts, cocktails but they don’t serve pints. However there is no queueing up as they always bring the drinks to your table. The longest we sat without a drink was a couple of minutes at most. Once the entertainment stops, the only bar open is the one by the pool then after a bit you have to go to the bar yourself or use the self-service pump for the lager. Entertainment There was a resident band supplemented by the odd act, it wasn’t really our thing. The main clientele are over 60, and I think it’s aimed more for them. There were plenty of quests of all ages and from many countries, but the majority were over 60. But for the children there is a kids club that ran in the afternoon. There are many sporting activities and plenty of space to do it in. Tennis courts, 5-a-side, putting green, basketball court. As we wanted a quiet break, we never used any of these. Grounds Absolutely stunning, the hotel has vast open spaces of water features and palm trees everywhere. There are loungers provided all over the grounds and you can easily lose yourself in the peace and quiet of the beautiful surroundings. It’s a perfect hotel if all you want to do is relax and unwind. There is also a private gate to the beach at the front just passed a Jacuzzi. Staff The staff work tremendously long and hard and everyone greets you with a smile and a hello. Nothing is too much trouble for them. Location Again absolutely perfect, a number of shops right outside which you can access either via the beach walk or the promenade. There a few bars, cafes and shops here. Then as soon as you walk passed them you reach more up to date modern shops and restaurants and a fantastic sea walk. One thing we noticed though was a lack of take away cafes etc and like the hotel the place was spotless. Other Facilties There were boutique shops in the hotel but the prices looked expensive, there was an internet room and what looked like a library but not so sure. There is also a gym by the pool and a Wellness Spa. We never used any of these so cannot comment, but did see a few people using the gym. Overall We first stayed in a Rui two years ago and based on our experience there we booked this one and we were so glad we did. This hotel screams 5 stars and I couldn’t find fault in anything about it. Yes there was a lack of sockets in the room, didn’t serve pints and the entertainment wasn’t to our liking, but this never impacted our enjoyment of our holiday here what so ever. Everything about this hotel to me is 5 star and I would recommend this hotel to anyone, and if this is on your shortlist then look no further. I promise you will not be disappointed, and don’t forget the All Inclusive is 24 hours! Would I come back here? Definitely, already looking at dates for next year.More
Great stay and amazing food!!!
Great hotel - although when you turn up it all looks a bit dull and dark- however when you go in it's much brighter and very clean... was all inclusive- food was amazing, great selection of different meats and changed on a daily basis - lots and lots of variety - nice pool and jucuzzi, we went for the larger room which cost £120 more but was worth it - again nice and clean with large balcony, you get a key for faster access to beech- had a really good week there, perfect place for couples who want a lovely chilled out holiday - definitely recommend More
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Items marked with * incur extra charges which are payable locally