This high-end hotel has a pair of pools tucked among its pristine gardens. And it’s right on the seafront, too.
The property is set among vast gardens and ocean-view terraces. Style-wise, the hotel has just had a makeover, so everything's really contemporary. Bedrooms, for instance, are done out top-to-toe in cool grey.
In terms of location, it’s in a good spot with direct access to a car-free promenade and Maspalomas beach only a 5-minute walk away.
TripAdvisor Traveller Rating
Based On 1286 reviews
- Official Rating
Free wine or sparkling wine and fruit on arrival.
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast and dinner.
Facilities ► View all
5 outdoor pools
There are five swimming pools to choose between here, and two of them a infinity pools which are heated in winter.
Head to the buffet restaurant for breakfast and dinner. You'll find a variety of hot and cold dishes on offer here.
Expect a wide terrace filled with cushioned chairs and café style tables here. Light snacks and tapas is available at a charge depending on your board basis.
Rooms ► View all
superior twin room with garden view and balcony or terrace
These spacious, superior twin rooms come with a garden-view balcony or terrace for that added outdoor space. They have a lounge area. Plus you'll also find free Wi-Fi, air-conditioning, a minibar* and a flatscreen TV included. These rooms are located in the garden villa buildings.
junior suite with garden view and balcony/terrace with private whirlpool
TripAdvisor Reviews Show more reviews »
Wow! What an amazing hotel!
So clean, very nice staff, very very good breakfast and diner, very nice rooms with a very good bed and the best shower we ever had! The pools are so clean and good sunbeds! It's a 4 minutes walk to shops! There's a beach on a 20 minutes walk. More
Diana K, 3642423
Enjoyable but not top of the class
This vast five star hotel of somewhat crass architecture is laid out to give maximum lounging space near several huge pools. We had a seafront room with good views of the coast, which was adequately equipped although it could have done with slightly more storage space and more electrical sockets. The shower room (no bath) was spacious and well lit but toiletries were minimal. We were on half board but after a couple of nights buffet opted for the specialist restaurants, which management seemed curiously reluctant to book more than once although both Krystal and the Spanish restaurant were excellent. We were glad to eat out occasionally. Service in the restaurants and bars is good but elsewhere just adequate. The front desk for example could not book a hairdressing appointment, and did not even know their phone number even though they were based in the hotel. Essentially this is a package tour hotel but does not offer a five star service. With a bit of thought it could be really excellent.More
Superb hotel in a beautiful resort
Apart from the evening 'turndown' service which was a 'turn off' for us, absolutely superb. Lovely, friendly staff throughout. Beautiful hotel and grounds without being the slightest bit flashy or over the top. Wonderful choice of food at both breakfast and dinner and 2 superb speciality restaurants. Many a time at other hotels operating an evening buffet service we have had to eat out as we were unable to get a table. Not the case at this hotel-never a problem as always plenty of tables. I would point out that with the exception of continental breakfast there is no room service available which is most unusual for a hotel of this calibre. We did not have lunch at the hotel as we did not want to eat on our sun beds. We had a garden room which was spacious, very attractively designed and furnished plus a wonderful shower and an excellent terrace. Would recommend that if you go for a garden room you try to avoid a north east facing room as the room can get quite cold. One really annoying, very cheeky charge, was 35 euros for 10 days use of the room safe- something we have never experienced before in any hotel in any part of the world. On the plus side the hotel's wifi system was superb throughout the complex and included in the room rateMore
A class act!
While this hotel is stunning in terms of its physical aspects, it is the hotel staff that constitute its most outstanding feature. They are obviously well trained in all respects but especially in the area of interpersonal skills. All the staff with whom we had any contact were very pleasant in their manner, highly communicative and nothing was too much trouble for them. In addition, the rooms and the public areas were all first class and very well maintained. We had a sea view room which was in a particularly good location. We also enjoyed the food. The Magnolia restaurant which offered a buffet service was very good with a wide range of quality food with a daily change of dinner menu. We also ate in the Krystal and Espanol restaurants which, respectively offered fusion and Spanish menus to a standard which was close to fine dining and at no extra cost. In summary, a most enjoyable holiday and one that is likely to be repeated!More
Not a real 5-star hotel
I am reluctant to be too harsh on this hotel, as there were some good points and the staff were mostly very pleasant and efficient. However, I do not think it quite deserves its 5-star rating, for the following reasons. Starting with the good points: the hotel has been recently renovated and upgraded, and looks very good. There are a couple of lovely infinity pools near the sea front and the rooms (I had a room near the sea front with a beautiful ocean view) are very well decorated and modern (the colours weren't particularly to my taste, but it was light and fresh), with a kettle, instant coffee (not the best quality) and tea in the room (though a Nespresso machine might have been a welcome addition!). Fresh fruit, cava and water was awaiting us in our room on our arrival - always very much appreciated. The buffet for half-board (breakfast and dinner) was very varied and quite reasonable (though not excellent) quality and there was pretty much something to the taste of everyone. The garden and grounds are beautiful and well-maintained, as is the hotel lobby, with the floor gleaming like a mirror every day, thanks to the excellent cleaning ladies - absolutely nothing to criticise from that point of view. However, I was not too happy with the fact that the hotel had no room service, which I thought was compulsory for a 5-star hotel? Maybe not in Spain...It would be something very useful to have, if you don't feel quite well enough to go out and just feel like eating on your lovely sea-view balcony. I found that very disappointing. I was also disappointed that the hotel no longer has a shop. I always used to enjoy going to the hotel shop in these large hotels, even if just to buy a daily newspaper, magazines, or some postcards/souvenirs without necessarily having to go out. My third disappointment was the snacks and meals available at lunch time, i.e. not much at all. We had hoped we could have lunch in the Blue Bar (if I remember the name rightly), which is a lovely bar near the sea front and would have been a delightful place to sit and have a light lunch, but found they only did ice-creams, cocktails, coffees and drinks. No proper food. The only place with a lunch/snack menu was apparently the swimming pool bar. Now that menu was a HUGE disappointment (and you had to eat on your sunbed at the pool, there was no outdoor bar terrace with tables, chairs, umbrellas, etc.). Very basic, mostly unhealthy food, with nothing for vegetarians apart from an industrial Pizza Margherita (how boring!) or chips. There wasn't even a vegetarian salad or sandwich on the menu that I can recall. We once had fried squid and chips (as we do occasionally eat fish, but never meat), but were not impressed with the low quality of the frying oil used and the sauces accompanying the meal. Definitely not 5-star quality, and not even 4-star, in my view. In the end we had to go out of the hotel premises every time we wanted something decent to eat for lunch, or even just a snack. Meloneras is a lovely area to walk around, but you don't necessarily always feel like going out (not to mention the fact that the weather is not always that great in the winter). We feel there should be a better lunch-time menu and that you should be able to eat at the Blue Bar (with a room-service option). There should definitely be more interesting vegetarian options (at the dinner buffet I noticed they had identified vegetarian dishes with a little sign, which was very useful, as you get tired of querying the ingredients of dishes all the time). As regards the restaurant buffet situation, there was a lovely outdoor terrace, which we used day and night and liked very much for its relative quietness and privacy (even though it was a bit chilly in the evenings - they did, however, have some very attractive and convenient patio heaters to take off the worst of the chill). However, for some reason, part of the outdoor terrace was always kept closed off, both for breakfast and dinner, which meant that it sometimes became very crowded and difficult to find a table on the part that was open. The worst thing, for me, however, was at our very last breakfast (which we would have hoped to be a pleasant experience), we had to sit at a table for 4 in the middle of the terrace, as our favourite tables for 2 at the edge of the terrace were all taken. We left our room card on the table, to show that it was occupied. When we returned from the buffet we found an elderly German gentleman (we do not speak German) sitting at our table! He apologised and said he hadn't noticed and that a waiter had directed him to that table. But he had nowhere else to sit outside (as the rest of the terrace was cordoned off), so he stayed and we all had to sit together, at the same table, in an uneasy silence (not helped by the fact that I had not managed to get any sleep the night before and certainly did not feel like making small talk to strangers using sign language!). Now, I'm sorry, but THAT is certainly not 5-star treatment. When I go to a good hotel, I want and expect to have my own table in the restaurant, with my husband, and not to have to share it with strangers, when I don't necessarily feel like talking. We just ate as quickly as we could and left. My final disappointment (sorry, but I have to be truthful here!) was the usual problem of certain people going to the infinity pool at 7.30 a.m. to "reserve" the best sunbeds (i.e. the front line, sea view ones) and then disappearing for 3 hours, while we, who always get up early in any case, would end up having to sit in the rows behind, with not such a great view, waiting for 'their lordships' to turn up! I know the rules in the bedroom book state, in several languages, that such behaviour is prohibited, but I wonder how many of these people actually read the rules in the bedroom? It might be better for staff to be more vigilant and tell people that it is not permitted (for reasons of common courtesy and good behaviour) and to put a large notice in the swimming pool area to inform people of this rule. Otherwise, people like ourselves, who would never dream of behaving like that (you should - obviously - only put your towel on the sun-lounger when you actually intend to use the pool), end up getting treated like second-class citizens and feeling grumpy towards our fellow holidaymakers! Anyway, apart from these little 'gripes' it is a lovely-looking hotel, with very pleasant and professional staff, but a little more attention needs to be given to a) the type and quality of services available and b) the quality and choice on the lunch menu, as mentioned above. I would still, however, recommend the hotel, though I would not qualify it as 5-star.More
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Bed and Breakfast
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