The four pools are the stars of this big hotel. And there’s a sandy beach just across the road, too.
This vast, whitewashed hotel is home to a great pool scene – there are four within the palm-filled gardens. Plus Playa de los Pocillos’ sandy beach is just across the road.
Dining is big news here, with Canarian, Mexican and Asian food among your options. The Asian place gets plaudits for its sushi. And in the evenings, entertainment ranges from cabaret to live music.
TripAdvisor Traveller Rating
Based On 3448 reviews
- Official Rating
- Lifts: 4, and 4 in each main building
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
4 outdoor pools
Jump in or take a dip in any of the four pools. Two are heated from November to April. Sunbeds and parasols are dotted around the sun terraces for you to relax on.
International buffet restaurant
The international buffet restaurant is where you'll find breakfast, lunch and dinner on offer. There's also show cooking, watch the tasty dishes being prepared right in front of you. There's a themed buffet once a week.
The entertainment programme is suitable for adults with a combination of live music and high calibre shows, there's definitely something to offer everyone. Just check the entertainment programme for more information. You may prefer to dance the night away at the disco under the bridge between the hotels. The disco runs from 11pm to 2am.
Rooms ► View all
Twin Room with Balcony or Terrace
These twin rooms come with either a balcony or a terrace, with an extra child's bed in the bedroom on request. Your room includes air-conditioning and a TV.
Junior Suite with Balcony or Terrace
The junior suites come with either a balcony or terrace. There is an extra bed in the lounge area on request, air-conditioning and a TV.
TripAdvisor Reviews Show more reviews »
YOU GET WHAT YOU PAY FOR
I have to agree with Distinctly Average below who has summed up the hotel fairly, we had a room on the ground floor of the main building which looked recently refurbed and was kept clean by the maid. Food and drink was the usual fair from a RIU Club Hotel but acceptable, you cannot expect to get top of the range services and dining when as in our case we paid £740 each for 10 days pay more than that and you have a case to complain, but then again you should do your research before booking. Sunbeds are a problem which can easily be remedied by the Management enforcing their own rules and using spare areas around the pools.More
Stephen W, 186466
Review from an ex travel agent - 5*
After 10 years of travelling to Tenerife my husband and I decided to change destination and travel to Lanzarote. We were slightly worried after reading some of the reviews regarding the dining hall, the massive distance between the two blocks of accom etc but what a great hotel. I have worked in travel agencies all my working life so I always look out for the good and the bad but I suppose there will always be people who want 10 star treatment from a 4 star hotel. On checking in we were meet by friendly and helpful staff who explained all the important info we needed to know. We were given a map of the hotel, as yes it is big but it explained where the speciality restaurants were, the two pools and all the relevant bars, laundry room/facilities, the different routes around the gardens and how to access the beach/ seafront through private gate (key operated which you are given on check in along with 'proper 'room key and 'proper' safe key). it was explained to us how to get to our room .... across the 'horrendously' long walk way (as read on previous reviews). the long walkway was extremely pleasant (made up of what looks like old floor boards) and took all of 3/4 mins to walk along or as we found out we could also get between the two blocks through the beautiful gardens. Our room was probably as far as possible to go but WHEN we return I would most certainly request this block again. The main part of hotel houses reception, the main bar, dining hall, theatre/entertainment room, main pool and speciality restaurants, Mexican, Asian and Canarian. We tried the Mexician and Asian and they were outstanding, yes they are buffet but its not as if they are massive restaurants (don't be so lazy all you people who complain that its not waiter service) we had to cancel the Canarian but anyone we talked too said that they were very disappointed. The dining hall yes can be very busy but there is always seats available, its probably harder to spot seating for 2 but don't just go to entrance and expect seats to be waiting for you, walk into dining hall and go to back or along the sides. The staff are more than willing to help you. At the evening meal you will be asked would you like water and at breakfast you will be left a pot of coffee on your table, of course you can also fill your own soft drinks, tea/coffee or go to main bar and get your class of Prosecco. Personally I find the dining hall ok .. yes people are everywhere, some are walking around seeing whats on the menu, some are filling plates and some are just in a world of their own but don't let the hustle bustle put you off - your on holidays ENJOY. Sunbeds - (we stayed by the quieter pool - awayyyyy in the distance LOL) I tend to rise around 7 30am and go for breakfast 8 am) there was NEVER any hassle getting sunbeds. Maybe my husband and I are too easy going but as for getting up at 6 30 etc. maybe people are referring to the larger pool but I can honestly say at any stage of the day there was always sunbeds available and if you were not able to spot any there were always stacked up to move wherever you want to place them. I would however say that there is not enough seating around the main bar area. you have to be there quite early in the evening to get a seat although all the seating is for 4 therefore if 2 people occupy a table there seems to some issue with people asking to 'share' the seating/table. An easy problem to fix as there is the room to do this. For those that are book lovers, (I love to read and always like to leave my books behind for others to read) there is a 'library' in the annexe or secondary block. Its on the 2nd floor - if you walk around the balcony area you will find it along a wall, a bit hidden away but its there. Overall I found this hotel to be excellent. The staff are some of the most pleasant and helpful I have ever come across. It is clean, tidy, the food is very good, the drinks cheap lol (not branded alcohol), there's plenty of activities available on site, a brilliant beach on hand, handy to walk to Matagorda or Puerto del Carmen. I would have no hesitations in going back here. if I can answer any queries I'm happy to answer them - in my honest and truthful opinion.More
My fiancee and I booked this hotel as a last minute holiday for 7 days in June 2017 through Thomson (TUI). TUI advertise this as a Premier or Platinum 'luxury hotel', which it certainly isn't; the reality is somewhere between a three and four star hotel. The Hotel is well situated, only around 15 minutes transfer from the airport but with remarkably little aircraft noise. There is access to a public beach across the road through a gate at the back of the hotel and from there it is a 15 to 20 minute walk to the centre of the resort. The Hotel is divided into two previous hotels connected by a bridge around 200m long and gardens containing family rooms. Food: The main buffet restaurant is quite crowded with most tables for two only separated by about 2 inches. There is minimal variation in the food served at lunch or dinner or throughout the week and we quickly became rather bored of it. There are two other buffet restaurants to book for dinner (free of charge) - one is an Asian which was actually very good and the second is a Mexican half the week (not bad - certainly better than the main restaurant) and a Canarian the rest of the week (very similar menu to the main restaurant options). Chips, snacks and ice cream are available throughout the afternoon from a snackbar in the other half of the hotel with the swim-up pool bar. Drinks: Wine, beer, soft drinks and hot drinks are available from a number of self-service stations around both parts of the hotel and these were actually of surprisingly good quality, with the exception of the fruit juices which tasted artificially sugary. Dubois Seco Cava and a good range of reasonable cocktails as well as spirits are served from two bar areas - one by the main buffet restaurant open until midnight and a smaller bar in the snack bar of the other half of the hotel. Rooms: We were initially given Room 412, which in itself was a fair room - a bit shabby with two twin beds pushed together and on the small side but not outrageous, it's location however was terrible along with any of rooms 401 to 415. They are off of a an outdoor corridor alongside the bridge connecting the two parts of the hotel; at the near end of the corridor however is the "Disco Volcano" nightclub which is open until 2am every night except for Sunday. The noise of the revellers echoing down the corridor was intolerable and, despite calls to the reception desk, did not abate for some time. After complaining to the reception the following morning we moved to Room 16 - one of the family rooms in the ground between the two parts of the hotel. This had a living room, bathroom and two separate bedrooms. We had no noise problems but the double bed was the most uncomfortable either of us had ever encountered. More
2nd stay and planning a return
Went here with friends, had stayed last year so knew what to expect, emailed in advance this year as last year we had a room over the bridge which wasn't an issue If you wanted peace and quiet but for us as young guests we wanted to be near everything. Stayed on the 3rd floor overlooking the pool. Room has a safe which is free to use even though we have never had anything stolen from our room despite leaving everything out. Entertainment team are amazing. If you don't want to be involved they won't force you. Having said this we loved getting involved and it definitely made our stay more enjoyable. Would recommend getting involved with aqua aerobics, always a laugh! Couple of days were cloudy so we walked into town, not far to go and definitely recommend the tequila lounge. The bar staff are the friendliest I have encountered in an all inclusive resort. If you ask for extra alcohol they willingly oblige. People all over the resort are friendly and welcoming. Already planning to go back over the summer! More
Lovely clean hotel, good food ,rooms ok but we stayed in the hotel over the bridge which after 6pm had no facilities at all .the walk is long ,restaurant was so busy and noisy it was unbearable,we ate out for the first time of going all inclusive ,pools were nice but sunbeds packed like sardines hav e stayed in a riu before and were very disappointed !! In my opinion this hotel doesn't provide the facilities for the amount of rooms...also room kept lovely and clean but bed not changed all week!More
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