This place comes with a big lagoon pool and an à la carte restaurant. It’s also got some spectacular views.
This hilltop hotel has views of the epic Los Gigantes cliffs, as well as across the ocean to neighbouring La Gomera. It’s in a quiet spot, but it’s still less than 10 minutes’ walk to the beach.
The hotel has a trio of pools, including a big lagoon number. Elsewhere, there’s a buffet restaurant with panoramic sea views, and another à la carte option. Then there are live shows in the music hall.
TripAdvisor Traveller Rating
Based On 5251 reviews
- Official Rating
- Floors: 2 or 3
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet meals and 2 visits a week to the themed restaurants. Local alcoholic and non-alcoholic drinks, until 24.00. Minibar with beer and soft drinks. Snacks.
Facilities ► View all
3 outdoor pools
Dotted with palm trees and lined with sunbeds and parasols, there are three different types of pools to choose from. Pool towels can also be provided with a deposit payable.
Breakfast, lunch and dinner are served here with indoor and outdoor seating. Highchairs are available on request.
There are alternating themed nights. You'll need to book a table to dine here.
Rooms ► View all
Suite with Limited Sea View and Balcony or Terrace
These suites are kitted out with air-con, TV and Wi-Fi*. Outside, you'll have a balcony or terrace offering a partial view of the sea.
Premium Suite with Limited Sea View and Balcony or Terrace
These premium suites come with a limited sea view and a balcony or terrace for some additional outdoor space.
TripAdvisor Reviews Show more reviews »
The four 'very good' review on Trip Advisor is a fair reflection on the services available at this hotel. This is a family orientated hotel with lots of activities for children. I wouldn't recommend booking this hotel if you don't have children as I estimate that during our stay 80% of the guests staying here had them. Free WiFi around the resort is a nice touch. With that said it logs off all the time so can be frustrating having to constantly retype a password into your device. The staff on the whole are very polite and tolerant of all the mess and noise the screaming children make around the resort and at feeding times. The buffet for food is very good, there is always something nice to eat. The alicart restaurant (two visits allowed per family for a weeks stay) aren't that great. You eat at the same place as lunch and are served food that is mostly available in the buffet, the only difference being that someone brings the food to the table. The alcohol selection is more than adequate, the local larger on tap is 5.4% and taste real good! The DIY fresh coffee machines are also a nice touch. Some reviews talk about property being stolen. My wife left her clothes on our babies buggy and when we returned after playing in the Splash Pool someone had stolen them. We were paranoid about leaving are stuff unattended after that incident. We suspect guests not staff. On the days I played really enjoyed the football academy - everyday 4-5pm the adult guests play 5 a side. Thanks to football coaches Sam and Sam. There is a Lidl supermarket 5 minute walk away from the resort so don't worry if you forget some essentials. Here are my views for management and future guest consideration. (1) Making guests pay for a room safe during their stay is just a rip off. This should be free! (2) Leaving a deposit for towels and then only being able to change them every other day - again just annoying. (3) Claiming to have specialist restaurants and serving similar if not the same food as in the buffet. (4) Having to queue to book these 'specialist' restaurants and then only being allowed to make one reservation at a time. (5) The games room needs some attention, the machines are archaic and the bowling doesn't work properly. You might as well remove this area if your not going to invest. (6) No fresh OJ at Breakfast, I have never been to a hotel that doesn't serve OJ at breakfast. Come on oranges are grown in Spain. Instead they have a machine that supplies a sweeter version of Sunny Delight - it's just vile. (7) Double beds are two single beds pushed together, this is poor. The mattresses are uncomfortable and squeak a lot. (8) At least once a day there is a sewage smell around the resort usually after everyone has had breakfast. (9) If your flight is later in the day the hotel want you out of the room by midday. Sometimes are an additional cost you can pay up to keep it for a bit longer - this isn't always possible during peak season. We waited around the resort until 7pm, this was too long with our small children. (10) The beach is a 20 minute walk away and is very small and the sea is rough. It does have a lifeguard on duty. Although I've had some grumbles the facilities, staff and tolerance for young children at this hotel is very good. Taking literally everything into consideration I would rate this hotel 4/5 on TripAdvisor. The 4+ rating in travel brochures is just a selling technique, be warned this is a 4 star resort not a 4+. There is no such thing as a 4+, the hotel sign which is massive on arrival says the hotel is a 4 star. ***Message to management - watch your standards as a slight slip would make a massive difference - you are just about reaching the 4 star mark! Stop charging for silly things like ironing boards, room safes, extra hours in room, it's just tight and unnecessary*** More
Terrible, Terrible, Terrible.... and I'm a hotel manager!
The customer service here is general, but both the guest relation managers B & S are extremely rude and dismissive. And there is no chance of speaking with a real manager, Miguela hides in his office! You pay extra for everything! meaning unlike other all inclusive hotels in Tenerife we have stayed in, you pay for an iron which you are not allowed for more than 2 hours (emphasis on the not allowed, you may get spoken to like a piece of doggy do or a child if you do not comply, depending on your nationality that is) this alone means not All Inclusive! If you want a clean room? Try another hotel! If you want alcoholic drinks at the all inclusive bar that are not watered down? Try another hotel! If you want the buffet to have sneeze guards? Try another hotel! If you want to be treated like a guest, paying guest even? Try another hotel. We are not the only couple around the pool that feels like this! Well all in all the hotels facilities are as expected for the price range. I advise not picking anything but the basic room prices as the superior means for £200-£300 more you get a robe and slippers and the dark oak wood in the rooms are poorly over painted in white gloss. That is what is meant by refurbished rooms. Basically you pay a lot extra to be then charged a lot more on top. In a superior room they give you a dolce coffee machine with eight pods, once these are gone you buy more at reception??? If you don't have superior you get a kettle and all tea and coffee is refilled everyday??? So the luxury option you have paid for means you then have to pay even more??? I will never return here because the customer is always wrong, and the guest is not considered a priority. The staff around the hotel however are very pleasant and helpful, maybe the staff can teach the management in this instanceMore
Great hotel for families
We have been at this hotel for almost 2 weeks. Leaving on Sunday. We booked the be live exclusive for 12 out of the 14 days which is a four poster bed and 2 Sun loungers. We could not recommend this enough. Amazing to have a wee bit of space to ourselves. bottle of cava and fruit are delivered twice daily. Food at the hotel is very good. We have not struggled to find something to eat for breakfast, lunch or tea. I would say this hotel is more suited to families as there is so much for kids to do. In saying that, it has been a lovely holiday and would come back to this hotel again. We did have one problem during our stay whereby our beds were not made, bins not emptied and no fresh towels were left. We went to reception to advise of our room being missed only to be told by girl at reception that maids only do certain tasks every other day? We have had our beds made, fresh towels and bins emptied every day so why not today. She was very unhelpful and shrugged her shoulders. Hence I have only given this hotel 4 stars. More
So good we are going again 😁
Loved our holiday so much a 're looking to go back in the next year. Can't fault anything at all. Food - great selection not so much for fussy eaters like my children not much choice for them but they are everyday just got bored of the same menus. The staff are friendly, the hotel clean and tidy. Entertainment team ate amazing and know how to put on a brilliant show on a night timeMore
Kids loved it, expected abit more for the money we paid.
Need double beds in the premium rooms, when you pay more for a better room you would expect to have a double bed and not 2 singles pushed together that slide around the room. Great views from most rooms over looking the pools and you can see the ocean from the rooms also. Maids work hard to keep the rooms clean and tidy, soap and shower gel should be replaced more regular than they was when we stayed. You are at the top of a hill but nice little town at the bottom with a hand full of bars, shops restaurants. The beach is a black beach and the waves are big most days but my children loved this! All in all not a bad hotel would return if the price was right, Massive positive is that you have the HV entertainment and the hotels so you had something on all day and night!More
Items marked with * incur extra charges which are payable locally
From May-Oct this hotel operates as the Holiday Village Tenerife.