This hotel has 2 pools, 4 restaurants and a first-rate location right on the beach.
This contemporary hotel puts you right in the heart of the action in Playa de las Americas. It’s right by the sea, with direct access to the promenade, and offers up great sea views.
There are 4 restaurants – including an à la carte Italian – and 2 swimming pools. There’s no shortage of things to do, either, with hard surface tennis courts and nightly live shows by the pool in summer.
TripAdvisor Traveller Rating
Based On 5539 reviews
- Official Rating
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Buffet breakfast and dinner.
Facilities ► View all
Main outdoor pool
A good size pool surrounded by a sun terrace with plenty of sunbeds and parasols. Pool towels can also be provided.
Breakfast and dinner are served here with an outdoor smoking area. This place offers different themed sections such as Spanish, Italian, Mexican and Chinese. Highchairs are available on request.
Evening entertainment in summer
A variety of outdoor shows such as tribute acts, flamenco dancers and salsa demonstrations. Held by the pool in summer.
Rooms ► View all
Privilege Twin Room with Sea View and Balcony
These spacious, privilege twin rooms come with sea view and a balcony for some extra space outside. They also include air-conditioning, bath and shower, Wi-Fi*, an audio dock, bathrobes and slippers, and a TV. These rooms include the privilege package which means you’ll have pillow menu, Nespresso coffee machine (3 courtesy capsules per person per day), iPhone, iPod and MP3 dock with radio alarm clock, bathrobe and slippers, welcome gift, free safe box, exclusive pool towels, daily press (one newspaper per room) and weather forecast, daily turndown service, fully-equipped bathroom with hairdryer and VIP amenities plus your room cleaned and tidied twice a day. There’s also access to the Privilege lounge with free bar, press, TV, Internet and other services, an exclusive terrace with Jacuzzi®, Balinese beds and sun loungers with sea views, exclusive Privilege sun terrace in the pool area with Balinese beds, free access and special discounts to the Despacio Thalasso Centre, personalised customer service and check-in and check-out, late check-out (depending on availability) and porter service.
Twin Room with Balcony
These twin rooms come with a balcony for some extra space outside. They also include air-conditioning, bath and shower, and an extra bed.
TripAdvisor Reviews Show more reviews »
Half board guests (aged 25-26). First impressions - NOT LIKE THE PHOTOS. After being very impressed by the grand entrance on the website and online photos, it was a huge disappointment and looks nothing like the photos, it's laughable. The whole entrance and exterior of hotel needs a refresh and a good lick of paint. Check-in - we got off our bus with a few other guests. One of which pushed in to the front due to the lack of obvious queuing system. Checkin was slow as they felt they needed to explain every inch of the hotel and facilities (most of which at an extra charge) was explained to each guest. The charge for the safe is €18 for a week. Lifts - 4 lifts to the rooms are small (4 people max) and are very hot. The doors do close quickly so you have to have ninja reactions for the doors. Room - we were given a privilege room at no extra cost for some unknown reason and this had a pool and sea view room which was nice. The room, although simple, was clean and well-maintained with ample space for the two of us and a small balcony with outdoor light, a table and two chairs. We were told that although we had the privilege room we were not entitled to the facilities which is understandable. Our room was visited twice by the maid each day (once around lunch time and once at night (8-10pm) for another new set of towels and re-make of the bed. I think this is because it was a privilege room. We were given Lindt truffles each day which was a nice touch. We had a fridge, hairdryer, coffee machine and tv in the room. Part-way through our stay the tv was changed to a bigger model with new bracket etc on the wall. I felt uneasy at the thought of work-men in our room with our belongings but I suppose the maid is always in there too. Drinking glasses - at the beginning of our stay we had two tall drinking glasses near our fridge (pretty normal I'd say). Around day 3 we came back to the room to find them gone. We told Reception that the maid had taken two glasses and asked if we could have two new ones to replace them. It was then that the man on Reception told my partner that it would cost €6 for two glasses. We tried to explain that they were in the room for two days and now they had gone and that we would not pay €6 for two simple drinking glasses. He was rude and said, "I gave you the choice, it is not that difficult." VERY RUDE! The next day I went to the bar in the lobby and asked for two glasses to take to the room so we could have a drink on the balcony etc. He kindly said, "for wine or.. soda? Tall glass or these?" Giving us options. We took two glasses from him no charge/no fuss/no rudeness. Food - the less said about this the better. So you walk to the desk and she asked for 'card' we thought she meant the room key card. No, she means a little scrap piece of card that comes with your key. It isn't explained that you need this with you to get anything from the hotel. Although lots of choice, for a typical Brit, this food is awful! It is often cold, undercooked and looks unappetising. Nothing really goes together and everything is below average. The best part is the deserts which are actually nice. The buffet is however spread out across 50 metres or so. You have to walk the length of the dining hall to gather your meal. My stir fry chicken was still pink in the middle so be careful! We ate out most nights and wished we were just salt-catering. Everyone in the hotel gets a breakfast and that's because they're giving that muck away. Cold beans anyone? The best part of that is the toast and that's because you do it yourself. Although you still have to put it through the toaster twice to get some sort of crisp on it. Payments - you cannot use money in the hotel. At all. Everything is put onto a tab to be paid at the end of the stay. Two diet cokes costs €5.20 for (275ml) so it can add up pretty quickly. One water is €2.40. We would walk to the supermarket over the road and get a large 2lt Coke for €1.84 and of course some 'Lays' and 'Milka Daim'. We spent an extra €300 on evening meals because their food was awful. Pool - pools are nice. We found our usual spot near the heated pool. This pool was amazing because it was cool enough to be refreshing but not take your breath. I over heard people complaining about the other pools but I cannot comment on this. Each day a new part of the pool area would be cordoned off with sightly white and red tape. I am not sure of the reasoning. Plenty of sun beds and umbrellas to go around generally. Doors open at 8am to get your subbed and there was a rush for the best ones. You have to stay on your sunbed until 9am otherwise the lifeguard will take your towel. After 9am you are allowed 1 hour away from your bed. Entertainment - we were seven floors up and could hear the singing/ cheering etc. until around 12am. We did not go down to watch it so cannot comment on the content but it didn't sound great from above. Location - hotel is in a great place! Not too close to Veronica's but could walk there easily. Close by to the hotel is a busy but up-market shopping and dining square. Here the bars and restaurants are very nice and food is amazing! I would recommend Hard Rock Cafe, Bianco's Italian and the Empire British Modern Steak House. Plenty of high-end shops too. Wifi - the wifi in the hotel although connects straight away and is free disconnects after a few moments so you have to keep checking that you're connected. Overall - I had high expectations for this hotel and it simply did not live up to these. I would not visit again and it would probably put me off all H10 hotels as they are more than likely ran the same way. I look forward to receiving the non-personal response from the management which a lot of guests seem to have received. More
Wonderful family holiday
7 members (3 generations) of our family enjoyed a week all inclusive at this hotel. We arrived late on a Friday night and had missed the evening meal but after a swift check in we were given a picnic supper, including sandwiches and fruit, to compensate. The porter took our bags to the 3 rooms allocated on the 4th floor and as soon as we had eaten we returned to the bar for a drink. We could see that there was entertainment outside so wanted see what was happening. Within minutes the entertainers had my 9 year old granddaughter dancing, closely followed by her mum and me! What a fiesta to arrive to. Lots of fun on the stage and off, then we were delighted to see a wonderful firework display from the top of the hotel. What a wonderful welcome. The entertainment continued to please us for the rest of the week. The rooms were well appointed and appeared to have been recently refurbished (though it was apparent that not all floors had been updated.) They were plenty big enough with twin beds pushed together. My son and daughter had a 3rd bed in the corner of the room for their daughter and still had sufficient space. The bathrooms were roomy with plenty of hot water and towels replaced as often as you liked. The balconies overlooked the main road and it was lovely to sit there in an evening looking at all the lights and people watching. The food in the buffet restaurant was plentiful, freshly prepared and replenished frequently. I would be completely amazed if anyone said they couldn't eat the food as it catered for all tastes at breakfast, lunch and dinner. There was an outside area to eat for those who preferred it. At lunch and dinner there were waiters taking drinks orders but we didn't have to wait long for them to be delivered to our table even when the restaurant was busy ( apart from 1 day when we ate outside at lunchtime and they appeared to be short staffed). We tried the speciality restaurants, going to the steakhouse on my granddaughters birthday. They had decorated the table with balloons and streamers and even brought out a "brownie" at the end of the meal with candles. They made a real fuss of the birthday girl, in particular Victoria who was brilliant with the children. The food was excellent (ignore posts to the contrary) and the service was fantastic. We tried the Italian restaurant and enjoyed the food and the service there was also very good. My son and daughter-in-law went to the Tepanyaki restaurant and thoroughly enjoyed the experience, watching the chef perform as he prepared the food. We never had to queue long for drinks at any of the bars and the quality of the drinks was second to none, and really good cocktails prepared as you watched using branded spirits. Of course these were served in plastic glasses at the pool bar (a sensible safety precaution), but if you wanted a proper glass you could always drink in the piano bar. This area was a bit more sophisticated for when you were properly dressed in an evening. The pool area is very pretty but not large for a hotel of this size (they can hardly change that though). As a party of 7 we thought it would be difficult to get sunbeds together but were successful every day. The hotel has a policy to remove towels from the sunbeds if left before 9am so we found if we went out just before this time we could then leave the bags and towels and go for breakfast. At lunchtime we could eat outside at the pool restaurant if we wished. This was waiter service from a menu. We joined in various activities around the pool during the week including aqua dance, water polo and even had a go trying to cross the soapy inflatable on the day that was in the pool! There was a brilliant foam party on the day we left and the adults as well as the children enjoyed that. The location of the hotel was perfect for the shopping in Playa las Americas, with a door opening directly onto the promenade (during the day only for security) for walks along the sea front. It took about 1/2 hour to get to Los Christianos. All together this was a fantastic holiday We choose H10 hotels when we can as we always know we can expect the best service.More
Fabulous conquistador hotel
Just got back from a 10 day stay at the conquistador which included myself my hubby and our friends. It was my friends 50th birthday earlier in the year so decided to do the privilege package and it was well worth it though I'm sure even if we hadn't it would have been just as good. Every single thing that package allowed us was thoroughly used , we had access to a terrace up on the 6 floor which included a lounge with a self serve bar , big tv nibbles etc especially nice if you just wanted a 10 minute chill out of the sun. The terrace had plenty of sunbeds and tables and hot tub it was like being in a dream it was that special. The a lacarte restaurants were amazing in particular the tapenyaki but I often ate in the buffet lounge and food in there was amazing but being privilege it allowed us to eat a lacarte every night if we wished to. Drinks were the best also lots of wines and lots of cocktails to choose from ... me and my friend tried everyone of them and we can recommend highly !! We had a daily fridge and coffee machine restocked and towels were changed twice daily for us and the rooms were cleaned to the highest standard I've ever seen in fact the whole hotel was to be fair. Staff were also of the highest quality everyone seemed so happy in their jobs from bar staff to cleaning staff I cannot fault them they were so accommodating in every way possible. I even loved the way you cannot throw a towel on a bed and leave it there half the day too leaving others struggling to get one. We being privilege had access to beds on an island in the middle of the pool which was particularly lovely and we got a bed with no problem almost every day again that was cleaned and maintained constantly. All in all I cannot fault this hotel in any way it is a credit to all those who work there and it shows with great staff and great management you can maintain the highest standard , other hotels should look at the conquistador and take note on how it's done .. I'm already looking to book next year and I cannot wait to get back there by far our best holiday ever 👍👍👙🕶 also worth noting it's surrounding area is beautiful too with lots of shops and restaurants and the hard rock cafe is literally round the corner. More
Great views from room, don't think we'd stay again!
Wrote a previous review of this hotel but removed it so I can add a few points. We stayed here for a week in July half board. Booked a sea view room and was apparently upgraded to a privilege room. Wasn't much privilege about it to be honest, all seemed very basic. Rooms were clean and tidy though. And the view was amazing. Good points- check in was simple, staff are mostly friendly, there's a few who couldn't crack a smile, entertainment was really good especially compared to other hotels. The party with the fireworks and dancers was really good. Great show. Breakfast was ok in the hotel. However there's a few points that make us not wish to return here. Although check in was simple, it felt very rushed and as we arrived late it wasn't until the next day we realised much hadn't been explained to us regarding dining and such. Went down for breakfast, typical buffet style breakfast which was ok. Lots of different things. If you want to have any chance of getting a sun bed, I'd suggest sleeping by the door on to the pool. Every morning we woke up and looked out, all beds were occupied, most just with towels. We did on a couple of occasions see the staff remove the towels but there's still far too less beds for this size hotel. We didn't once use the swimming pool as could never get an empty bed down there so can't comment on that. The rooms for this hotel felt very basic, we thought we'd at least maybe get a kettle with it being a 4 star hotel and paying to upgrade to a sea view room. The shower in our room kept going boiling hot even when we had it turned round to cold. Not sure if this is to do with the amount of people possibly showering at the same time but it's worth keeping an eye on especially if you have youngsters in the shower. We had to jump out of ours a couple of times. The television in our room also wasn't the best. The signal didn't work on most channels. We booked half board and really wish we hadn't done. The evening meal was awful. Lots of the things were empty as we walked round and taking a while to be re filled, what bits of food were on offer weren't the best looking. I got a burger which was all pink round the sides and in the middle so I couldn't eat it, hubby bit into his and found a white hard thing. Bone or something else? The restaurant felt like chaos, there seemed to be no order as to what was going on. Most of the staff looked miserable as hell in there. We also thought with half board we'd get a drink included with the evening meal but you don't. We only ate in the restaurant once which was the first night then we didn't go in again. We ate out, so I'd definitely recommend saving your money and not booking half board, maybe if you have children it would work but for ourselves a young couple it didn't. Drinks in the bar are very expensive. For one Malibu and cola and vodka red bull it cost nearly 20€. So same again we didn't have a drink in there again. Final point, we had to be out of our room by midday on check out, yet our coach wasn't collecting us until the night time. I feel if this is the case you should be able to stay in your room until your coach is collecting you. After paying over £1500 for the holiday we went to reception to ask and was told we could stay in our roo, until the coach arrives for an extra 30€. So it's just another scam to get money out of visitors who have already paid good money to stay. We decided to pay it and stay in the room as there was nowhere to sit round the pool, plus we both didn't feel well so didn't want to be sat around all day. The hotel was ok, I don't think I'd rate it as a 4 star hotel and I certainly wouldn't advise booking anything over bed and breakfast. We did enjoy the stay, the hotel felt safe and wasn't too noisy at night, however it just wasn't as good as we had expected and anticipated.More
Danielle R, 187052
Fantastic family holiday
Fantastic holiday great service friendly professional staff (Rodolfo)very good entertainment team all inclusive option fantastic named brand drinks good variety of food and great quality everything fantastic and would recommend and will be back in the future More
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