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Help

Having problems?
We're here to help

Looking for an answer to a holiday question? It’s probably in here.

At Falcon we aim to make every part of your holiday as relaxing as possible. We know you may have questions about your holiday, so here are the answers to some of the most frequently asked questions.

Ammending your booking

Amending or cancelling your booking

Find out how to make changes to any part of your holiday.

At the airport

At the airport

Ensuring your holiday gets off to a flying start. Getting you through the airport with ease.

Before you go

Before you go

Paying your balance, passports and tickets – the holiday essentials to tick off your checklist.

Booking online

Booking online

How to book your holiday, from searching to upgrades, so you can get the most from our website.

Flights and flying information

Flights and flying information

We want to help make flying time holiday time. Answers to questions on flying.

Health concerns

Health concerns

From precautions whilst flying to your well-being in resort, we have advice on holiday health matters.

Hand luggage

Luggage

From hand luggage sizes to taking your windsurfer on holiday, answers to all your baggage queries.

On holiday

On holiday

Your holiday is set to go smoothly with advice on our website and our helpful Reps on hand in resort.

On your return

On your return

We welcome feedback on your holiday, both positive and where you feel we can make improvements.

Travelling with children

Travelling with children

Bringing your kids on holiday should be fun. Help for parents to start their holiday with ease.