This beachside hotel has a buzz about it. Sports are on tap, drinks are free flowing, and shops, bars, and clubs are all on the doorstep.
The Riu Cancun is set on a white-sand beach just 15 minutes’ walk from Cancun's nightclubs and bars. There are 2 shopping malls just footsteps away, too.
This hotel demands attention. Its shape resembles an open book and it’s more than 10 floors tall. And, a recent renovation means that bedrooms are really swish, with a striking grey and pink colour scheme.
TripAdvisor Traveller Rating
Based On 10085 reviews
- Official Rating
- Lifts: 4 in main building, 2 in annex building
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Select soft and alcoholic drinks. Snacks at set times.
Facilities ► View all
3 outdoor pools
Take your pick from the 3 outdoor pools. Surrounded by sun terraces, you can choose your ideal spot, pull up a sunbed, seek shade under a parasol and relax.
2 buffet restaurants
Offering a variety of local and international buffet dishes for breakfast, lunch and dinner. There's on-the-spot cooking stations where you’ll be able to watch dishes being prepared in front of you. Themed buffet evenings are held twice a week.
This open-air restaurant offers a buffet lunch, with a variety of snacks during the afternoon such as burgers and hot dogs. By night, visit the themed restaurant and try the great steakhouse buffet with lots of dishes to choose from. You'll need to make your reservation in advance.
Rooms ► View all
Double Room with Balcony
These fresh and contemporary double rooms have 2 queen-size beds and balcony or terrace for that extra bit of space outside. There’s a liquor dispenser with a range of spirits. And air-conditioning is available from May to October.
TripAdvisor Reviews Show more reviews »
Great Hotel!, great staff, great facilities, great location,beach was beautiful! Would recommend to friends and family. The rooms were spacious and bathroom was perfect! Great views from room and staff could not be more helpful!More
I'll let you guess.
Holiday for 2 weeks with another couple (all over 60) for their birthday/ wedding anniversary celebrations. Although the hotel was informed before we got there they got a room with a view of the next hotel's wall. had to wait a day to move. Others who asked to move were actually charged so I suppose they were lucky.We all consider ourselves young at heart but this hotel does not cater for anyone over 40. The noise level in the main pool area was horrendous (continuous house/ rap all day). When asked why this was the Thomson rep said it was because "that's what the youngsters want" ..counts us out then. Reception was ok on arrival and helped with one or two minor problems. The hotel shop was another matter, not only grossly overpriced but also very unhelpful. My wife who bought from there asked for some small change (for tips etc) was told bluntly "no ..go to reception" and then on the very next visit was actually asked for the change from her purchase for a tip. I am sure you can guess the reply. if you need anything go to the small shop just across the road from the hotel, much cheaper and more helpful. Tipping in Mexico is absolutely expected. I am actually quite a good tipper but here they expect a tip almost before they do anything. If you don't tip in this hotel you will definitely get worse service. The bar staff, waiters etc will all be doing something else when you need a drink or help. Of course some were worse than others. The food is pretty good in general, good choice and well prepared, an odd smile from the chefs wouldn't go amiss but maybe that's me. The dining room itself lacks any character, maybe school dining room if I was pushed to give one. The all inclusive drinks (local) seemed to vary from bar to bar but overall were what you might expect nowadays. If you want to get a sun lounger near the pool don't expect to get one after 8:30am. the beach was the only place you could go for one during the day. We weren't actually bothered because this got you away from the pool 'music' and the next door hotel music was better. The rooms were fine, clean and quite large. Beds were ok. Don't leave anything on your bed when you are leaving your room though. This will be regarded as a tip by the maids because you are expected to leave one every day. The lifts in the hotel are particularly annoying. Always very busy and often don't come to the ground floor for ages. A point to note if you are a little older, the stairs from first to ground floors are black 'marble' and the lighting is very poor. Be careful it is very easy to miss a step. Entertainment at night was very variable. Maybe 3 nights during our 2 week stay it was quite good but the rest of the time was mainly other holiday makers doing stupid things which were supposed to be hilarious,..far from it in my opinion. We went on 3 Thomson trips during our stay, the forest zip wire, canote swim etc...the trip to Chitchen Itza and the pub crawl,/ Coco Bongo night trip. First was fantastic, second was very very good, third was ok ish but Coco Bongo was a complete waste of time and very disappointing. They were all very expensive in my view. Outside the hotel there is very little. If you walk on the beach to the nearby lighthouse you will be approached by 'security' from one of the hotels and told you cannot walk through their area. this is the only way to go. A good tip is to just ignore them or learn to speak Welsh as we have. They understand English, German, French etc etc but Welsh ? not a chance. It's a great weapon if you do venture to the shops near the hotel. You WILL be bombarded by sellers of everything and I do mean everything so Welsh is good or maybe a card saying you are deaf and dumb. Believe me it is that bad. You've probably guessed I won't be rushing back to The Riu Cancun or Mexico in general......each to their own, but there are many better places to see with more to offer.More
Amazing two weeks in Paradise
We spent two weeks at the Riu Cancun between the 6th till the 20th of September. We travelled as two couples. Check in was easy and quick and given a nice cold drink while we waited for our room keys. 528 and 530 respectfully. First impressions of the rooms, large and loads of space and plenty of room for clothes, two double beds put together and the bathroom was large and shower was great. Views are fantastic from both rooms and this made waking up each day that extra bit special. Pools are great, we spent most of our time in the main pool with the animation team, I would like to say they worked so hard getting everyone involved and made most people's time there great. Big shout out to them because they kept everyone going and worked long hours and they hotel should be thankful they have such a good team. Service at the hotel was second to none, every meal, every drink we found that we got top quality service, I would like to mention Santos from the wet bar at the pool and also Ramon from the lobby bar best bar staff at the hotel. Everyone does was fantastic but I had a really good laugh with them. Onto the food, fantastic choice and plentiful at every meal with the buffet. On Mexican Independence Day the hotel went full hog with it and the food was out if this world also the presentation, fantastic from them. We tried the Italian and Japanese, which was ok I found the buffet better if I'm honest. We did not have time or did not get there early enough cause it was always busy so we can't comment in that. Beach was very small but still beautiful and when we had large waves and some of the beach was wrecked the workmen worked hard to fix the damage. Another great aspect of the hotel it's only 5 mins from the main strip of Cancun and you can just walk around when you leave the hotel. Rooms were cleaned everyday and the back of house staff worked so hard to keep the place clean and tidy, working non stop. A big thank you to the reception and maids when it was our friends birthday for redecorating their took and leaving a bottle of fizz for her birthday that was a really nice touch. Only have a few negatives, first off the floors are very dangerous because I saw at least 5 people slip and fall and I nearly fell a few times, I would seriously look into this because someone could get hurt. Also one of the males who worked for the scuba caribe was extremely rude to me, he was late 40 early 50's small, they way he spoke to me was disgusting and I kept my cool but I wasn't very happy with him at all, I would suggest some type of training for him in the way he speaks to people, I never returned for any other water activities because of this male. Nearly forgot about the alcohol, people who say there is no alcohol in the drinks or they are weak are clearly telling lies, we all got drunk several times plus they have tip self brands as well, I can't comment on the lager because I'm spirit drinker. Me and my wife don't visit hotels twice but we would 100% come back here, we loved our time at the hotel and really gutted when we had to come home. Thank you again for an amazing time and memories to cherish for the rest of our lives. Viva Mexico 🇲🇽🇲🇽🇲🇽More
Stayed for 3 weeks Nov 2016
Moved from another hotel at 11 pm, the front desk at the Riu went over and above to throughout my stay. Thanks to the Front Desk Manager MR. DEE! Plenty of great food options to choose from. The lobby bar, Sports bar, and Nightclub (on the resort) were all awesome. I was there alone I'm a man mid 30's and always felt safe. The suite was clean and very comfortable. Watch out closing the room door if you have the window open the door will slam extremely hard if you do not hold it while closing. The beach has waves so if you're not a good swimmer or have had a few drinks stick to the pool. You're walking distance to the nightclub zone & Cocobongo. My only complaint is there is not a 24hr made to order food option. However, there are burgers, hot dogs, pizza and nachos 24hr's at the sports bar. There's a mall, laundromat and Gourmet market directly across the street from the hotel.More
Beautiful Place, Great Hotel
My Boyfriend and I have just returned from the most amazing 2 week stay in Cancun. Cancun has always been one of my "bucket list" destinations and it did not disappoint! The place itself is stunning, the crystal sea and sandy beaches are to die for and there is SO much to do. I believe we could come back again and still have a completely different holiday with the amount of excursions you can do, restaurants you can visit etc. etc. Now onto the hotel, which again did not disappoint. Before arriving, I had read many reviews from trip advisor and other various platforms and, I will be honest, I was quite sceptical and worried about what was to come. However these negative reviews could not have been more wrong, of course no hotel is perfect but the Riu Cancun is as close as you could get. My advice to anyone travelling to this hotel is to form your own opinion when you arrive and take any negative reviews with a pinch of salt. The grounds of the hotel were fresh and modern, pool areas, restaurants, the lobby etc. were always clean and wherever you go in the hotel you will always find incredibly hard working maids, it seemed like they never stopped cleaning! Check-in and check-out was quick and easy with no hassle whatsoever. When going up to our room I was worried about the dreaded "restricted view" rooms that I had read a lot about. However, our room (933) had the perfect view of the beautiful sea and some of the pool bar and we simply couldn't get enough of looking out from the balcony. The room was fresh, well presented and always clean when we came back up from our day by the pool. The restocked mini fridge and optics is one of the best features of this hotel as you don't find free refreshments in many other all-inclusive resorts. The buffet restaurant was lovely, so many options to choose from you could easily have a different plate of food every day for 14 nights. However, we did get slightly bored after the first week as we expected so we did eat out of the hotel a couple of nights. The staff were amazing, they went above and beyond for you and despite it being a buffet restaurant still served you as if you were royalty and couldn't do enough for you. Most nights we were greeted by Hernandez who looked after us for the majority of our time there and he was just incredible! We also ate at the steakhouse which was delicious but didn't try any of the other restaurants as I have an extremely fussy other half! Now we must address the only fault we had of the hotel... the drinks. I'm a proud lightweight but I didn't get drunk once whilst drinking in the hotel on this holiday - no matter how many different drinks I tried. Cocktails were lovely but barely alcoholic and everything was watered down. However, this did not affect our holiday or the overall perception of the hotel. Watered down drinks are to be expected in big chain hotels and it was a nice change not to wake up with a hangover. When we did want a bit of a drunken evening we had a few drinks out of the hotel and that did the trick. (And I certainly made up for it at Coco Bongo!!) Overall, our stay was amazing and the Riu Cancun is easily the best hotel I have ever stayed in. Unfortunately, I'm not the type to go back to a hotel twice as I personally believe there is so much more on offer but I met lots of people here that have been back 4, 5 times or more and I can easily see why they love it so much. Thanks to all of the staff for making our stay special. More
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