This big, luxury hotel wins favour for its beachfront setting and great choice of restaurants.
The Riu Palace Peninsula is in Cancun’s Hotel Zone, about a 5-minute drive from downtown Cancun. Right outside, you’ve got white sands and turquoise waters, and there’s a stretch exclusively for guests.
There are 4 pools, one with a swim-up bar. And dining is a real highlight, with a steakhouse and Japanese among the options. You can expect fresh, contemporary decor throughout.
TripAdvisor Traveller Rating
Based On 5182 reviews
- Official Rating
Holidays in premium hotels
- 4T and 5T hotels
- Minimum 4/5 Trip Advisor score
- 20kg luggage allowance on Thomson Airways
Food & Drink
|Dining options||Breakfast||Lunch||Evening meal||Drinks||Snacks|
Buffet breakfast, lunch and dinner. Option of à la carte dining. Selected local-brand alcohol, soft drinks, tea and coffee. Snacks at set times.
Facilities ► View all
4 outdoor pools
You really are spoilt for choice when it comes to the pool scene as there's 4 to choose from, one of which comes with a swim-up bar. Surrounded by a sun terrace and plenty of loungers and parasols if you'd like to lie back and soak up the sun.
For breakfast, lunch and dinner head to the main restaurant Las Olas, where you can dine indoors or outside on the terrace. With special themed evenings 3 times a week and on-the-spot cooking stations where you can watch dishes being prepared in front of you.
Riu evening programme
There's plenty to keep you entertained with a variety of shows and live music held daily.
Rooms ► View all
Junior Suite with Sea View, Shared Pool and Balcony or Terrace
These sea-view suites are also known as adult-only villas and come in a cool, fresh style. There's either a terrace or a balcony plus a shared pool. You'll have a king-size bed, a ceiling fan, coffee-maker, 24-hour room service, iron and ironing board and a hydrobath. You'l also find satellite TV and Wi-Fi*. Just so you know, these rooms are for over-18's only.
Junior Suite with Sea View and Balcony or Terrace
These junior sea-view suites come in a cool, fresh style with a lounge, and either a terrace or a balcony offering outside space. They are located in the main building and feature a ceiling fan, coffee-maker, hydro-massage bath, iron and ironing board. There's also satellite TV and Wi-Fi*.
TripAdvisor Reviews Show more reviews »
Fabulous beaches My husband and I stayed here for 5 nights on September 11, 2017. We had booked the most basic room they have and when we checked in asked about an upgrade to ocean view and got an awesome deal at $10 a night. 8th floor. Amazing views. The food here is better than any all inclusive we've been to. We ate at the buffet for breakfast daily and the options are insane. So much to choose from. We ate at the steakhouse called Isla Mujeres one time. The lobster and the chicken and shrimp skewers were awesome. The wait was a bit long and it's open air and it's the only place the whole entire trip that I got bit by bugs. No one else in a dress appeared to be scratching like crazy so I'm not sure if it's just me because I'm always the one to get bit or what. Never had another bite the whole time there and we were outside all the time. We ate at the sports bar several times for lunch and late night snacking. Always have stuff for cold sandwiches, nachos, pico and guac. Also hot dog roller and chicken wings and hamburgers among other stuff that was hit and miss depending on the day. We tried the grill for lunch by the pool twice. One day it was terrible, hamburgers with onions inside them and overcooked and chicken breast was like a piece of leather. But the next day I gave it another shot and it was awesome. My grilled chicken breast was cooked perfectly. They also have all the add ons for burgers and hot dogs and nacho pico and guac. It was nice being able to grab some food and not get dressed or go into ac and just enjoy it in my beach chair. Please throw away your food trash when done and for the love of God stop feeding those gross loud crazy birds!!! They are stalkers and when they see a plate they walk around staring at you until you're done. Never tried Cappuccino, the coffee bar because it doesn't open until 10 am and by then I've had my coffee, breakfast and I'm on the beach ready for a cocktail. The drinks looked good though. Only ordered room service once and it wasn't anything special. It showed up promptly though. The bar at the beach was our favorite. It stays open late and the bartenders are awesome. The service at the pool and beach is great too. They come around so often I rarely had to get up and get my own drink. The beaches are great. The one with all the chairs and no rocks was perfect for families and swimming. The other side with the rocks was my favorite spot. The rocks had stairs cut into them so entering the water was really easy and safe and there were no rocks underfoot once you were in the water. I've never seen more beautiful water in all our trips there. We never had an issue getting chairs at the beach. Only spent one morning at the infinity pool and it was nice, we just don't go for the pools. We have pools at home, not the ocean though! We didn't make it to any of the entertainment. It was loud in the evening but didn't keep me from sleeping and was usually over with by 11. The courtesy showers in the hall by the elevators are awesome. There's shampoo in the shower and fresh clean towels. And private shower stalls. So nice to get the sand and salt out of clothing & hair before heading to the room! The bathroom next to these is awesome too. It's huge, always clean and super private. We really enjoyed having these bathrooms as the guest rooms have really no privacy. This resort has more of an adults only feel to it. Especially with the layout of the rooms. I have two daughters age 15 & 8 and if they'd been along with us, my husband would of been forced to leave the room a lot so they could get dressed or shower. There's a shower door for privacy but the vanity and jet tub are all open to the room. The toilet is in its own separate stall but there are wooden slats in the bottom for circulation which means no privacy and there is no exhaust fan. So with that being said, we used toilets downstairs. I would still bring my kids here because we love the resort but possibly get connecting rooms or get prepared for dad sitting on the balcony a lot during showers and changing. The bed was comfortable and the a/c and ceiling fan worked great. Itzy at the front desk was so helpful and so sweet. Our housekeeper, Christina was amazing. Our room was always cleaned so great, towel art and flowers arranged on the bed daily and she made our room feel and smell so fresh every day, sometimes twice! The shower could use some maintenance, slow drain and the rain shower head dripped cold water on me while I showered with the other shower head. Not big deals but annoying. I didn't report these issues so can't complain because they probably would of repaired them immediately. One issue that seemed like a big deal when we were first figuring the place out, there are very few bathrooms for pool and beach users. There's one at the very end of the beach at the beach bar and one clear at the other end by the restaurants. Unless you go inside by the elevators. Which feels weird when you're all wet. I think the location and distance to the bathrooms causes some gross things to happen in the pool with the swim up bar. Lots of young drunk people and small children in there. It was cloudy. So gross. We strategically placed ourselves in spots at the beach to be close to bathrooms. I don't think others made the same effort. Lots of outdoor showers though and lots of chairs and umbrellas. The only time the beach was dirty and the water murky was on really windy days. It's hurricane season so I think there may have been more than usual but there was always someone working to cleanup the beach. And always someone cleaning around the resort. Everywhere all day long. I can't wait to bring kids and extended family back next year! More
Wow what amazing place. We arrived at the hotel check in was quick nice people we went to our room as soon as we walked in we said wow what a view we were on the fourth floor sea view and had a jaqquzi in our room which we only used once. Our maid was Jacquline what a lovely lady everyone we came back to our room different towel decoration everyday sometimes petals on the bed with chocolate. The beach waiter Jeorge came round quite regular with drinks and very friendly. They could do with more toilets around the pool area there is only one across the otherwise which is spotless constantly being cleaned. The maids work very hard you will see them clean clean clean all day and night wiping down lifts doors don't forget to tip them too they the ones that make the place look nice but seems to be forgotten when tips are given out. We had a storm one night which we could not go in the sea because it was so tough and seaweed after a couple of days the sea was clear and warm the men cleaned up the seaweed in the heat they worked hard to clear it. Food catered for everyone in the main buffet good selection. We tried the steakhouse was nice went three times Japanese restaurant was ok better the first time we went Krystal was ok and the Mexican was ok we tried the Italian we found that was the best. You can also walk next door Caribe and have a drink. Entertainment was ok .Coco bongos is a must fantastic night we went v.i.p well worth it the waiters bring you drink you can catch the bus just outside the hotel if you walk to the left and cross the road cost a dollar we had taxi back 20dollars ask the price before you get in.would we go back definitely .More
My husband, daughter and her husband, and I went for seven days and had an amazing time. We initially booked a room in the tower on the 16th floor, ocean view. The view was incredible. However, the day after we arrived, we moved over to the ocean view villa rooms. We enjoyed the amenities that the rooms provided and the easy access to the pool area. The entire resort is kept spotless. Our room was very clean, we had nothing to complain about. The food was very good. The best was the filet at the Kulinarium Restaurant. I would recommend this resort because there is so much to do at the resort itself and the staff is very helpful.More
My husband and I came here 11.9.17-25.9.17 Absolutely gutted we're leaving today. Everything from start to finish has been perfect Big thank you to armondo at breakfast and elvis at dinner. Really truly delightful people. And special thank you to Diego in the lobby bar Definitely worth visiting More
Just returned from our holiday at the Rui palace peninsula, I have never been to such a clean hotel, it was absolutely spotless! Exceptional clean! They were constantly cleaning you could eat your dinner off the floors there. The staff all work so hard and don't stop, always smiling and can't do Enuf for you. They even cleaned the sea weed from the sea every morning! Our room was fabulous, food was good quality an abundance of choice. If i had to be picky and I mean really picky then the sports bar deco could be more sports bar and an outside or beach bar for the evenings would be good. There was only one restaurant that wouldn't let us in because my partner wasn't wearing long trousers, found that a bit harsh as he was in smart clothes just not long trousers. Thank you to all staff for making our holiday amazing!!! And I'm fussy so well done!! Would highly recommend. XxMore
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